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Insurance Call Center Service Representative Jobs in Tulsa, OK

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves ...

EchoStar

Call Center Representative

Tulsa, OK

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our business reach spans satellite television service, live-streaming and on-demand programming ... Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company ...

EchoStar

Call Center Representative

Tulsa, OK

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our business reach spans satellite television service, live-streaming and on-demand programming ... Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company ...

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Insurance Call Center Service Representative information

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How much do insurance call center service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for insurance call center service representative in Tulsa, OK is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $17.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance call center service representative?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by insurance call center service representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What does an insurance call center service representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

What are popular job titles related to Insurance Call Center Service Representative jobs in Tulsa, OK?

For Insurance Call Center Service Representative jobs in Tulsa, OK, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center Service Representative jobs in Tulsa, OK look for?

The top searched job categories for Insurance Call Center Service Representative jobs in Tulsa, OK are:

Insurance Call Center Service Representative jobs near you
Infographic showing various Insurance Call Center Service Representative job openings in Tulsa, OK as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $34,295 per year, or $16.5 per hour.

Manager, Insurance Call Center Operations

DXC Technology

Tulsa, OK

Full-time

Re-posted yesterday

DXC Technology rating

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

152nd of 224 rated it services

Job description

Job Description:

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Leads end-to-end customer support center operations, managinga team of Associate Managersto deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.

This role partners closely andworkshand-in-handwith the Head of BPS Contact Center Operations, serving as a trusted advisor across allaspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.

Key Responsibilities

  • Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments

  • Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities

  • Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes

  • Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements

  • Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth

  • Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness

  • Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives

  • Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhancecustomerexperience, and increase operational consistency across accounts

  • Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-sellingopportunities, and ensuring effective resource utilization

Top 5 Core Competencies

1. Operational Excellence & KPI Management

  • Strong ability to manage SLAs, AHT, quality, and productivity metrics

  • Uses data insights to drive decision-making and continuous improvement

2. Leadership & People Development

  • Builds high-performing teams through coaching, mentoring, and performance management

  • Drives accountability while fostering engagement and retention

3. Customer Experience & Service Delivery

  • Focuson improving end-to-end customerjourneysand satisfaction outcomes

  • Translatecustomer feedback into actionable improvements

4. Workforce & Resource Optimization

  • Aligns staffing models to forecasted demandapplying consideration to margin

  • Maximizes efficiency throughbalancing performance to goal perimeter

5. Strategic Thinking & Continuous Improvement

  • Overseesinvoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements

  • Identifies opportunities for process improvement, automation, and innovation

  • Drives initiatives that enhance quality, efficiency, and cost effectiveness

Qualifications

  • Bachelor's degree (Business, Technology, or related field preferred)

  • 9+ years of contact centerleadershipexperience

  • 10+ years ina leadershiprole managing teams

  • Experience in multi-channel support environments and contact center technologies

Preferred Skills

  • Strong analytical and problem-solving capabilities

  • Excellent communication and stakeholder management skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Experience driving transformation and change initiatives

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.

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