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Insurance Call Center Service Representative Jobs in Tulsa, OK

RCB Bank

Call Center Customer Experience Specialist I

Claremore, OK · On-site

$13 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative RCB Bank has been a responsible employer since 1936, standing firm ... Life and AD&D Insurance * Disability Plans * Life Assistance Plan (EAP) * Multiple Supplemental ...

Addison Group

Medical Customer Service Representative

Tulsa, OK · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This position is eligible for medical, dental, vision, life insurance and 401k. About Our Client ... Fully onsite * Environment: Patient financial services/call center with occasional patient ...

IQVIA

Work from Home

Tulsa, OK · Remote

$18/hr

The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

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All JobsInsurance Call Center Service Representative JobsInsurance Call Center Service Representative Jobs in Tulsa, OK

Insurance Call Center Service Representative information

See Tulsa, OK salary details

$9

$16

$24

How much do insurance call center service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for insurance call center service representative in Tulsa, OK is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $17.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance call center service representative?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by insurance call center service representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What does an insurance call center service representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

What are popular job titles related to Insurance Call Center Service Representative jobs in Tulsa, OK?

For Insurance Call Center Service Representative jobs in Tulsa, OK, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center Service Representative jobs in Tulsa, OK look for?

The top searched job categories for Insurance Call Center Service Representative jobs in Tulsa, OK are:

Insurance Call Center Service Representative jobs near you
Infographic showing various Insurance Call Center Service Representative job openings in Tulsa, OK as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $34,295 per year, or $16.5 per hour.

Customer Service - Customer Service Representative

CommunityCare

Tulsa, OK • On-site

$13.75 - $18.75/hr

Other

Medical

Re-posted 29 days ago

Job description

Customer Service Representative

Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change.

Key Responsibilities:
  • Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies.
  • Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.
  • Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract.
  • Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.
  • Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.
  • Provide interpretation services for all product lines via the contracted language line service as appropriate.
  • Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.
  • Effective problem resolution skills that demonstrates balance of company and customer needs.
  • Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.
  • Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.
  • Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Perform other duties as assigned.
Qualifications:
  • Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.
  • Ability to resolve conflict and diffuse tension
  • Strong time management skills and decision- making skills.
  • Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.
  • Ability to work under stress with production and quality standards.
  • Proficient in Microsoft Office applications.
  • Highly organized and attentive to detail.
  • Flexibility, ability to adapt to change.
  • Successful completion of Health Care Sanctions background check.
  • Bilingual skills a plus.
Education/Experience:
  • High school diploma or equivalent required
  • 1-year customer service experience with direct interactions with customers
  • Contact center or medical field experience preferred

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin

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