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Call Listener Jobs in Tulsa, OK (NOW HIRING)

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How much do call listener jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call listener in Tulsa, OK is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.55 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Tulsa, OK?

For Call Listener jobs in Tulsa, OK, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Tulsa, OK look for?

The top searched job categories for Call Listener jobs in Tulsa, OK are:

What cities near Tulsa, OK are hiring for Call Listener jobs?

Cities near Tulsa, OK with the most Call Listener job openings:

Call Listener jobs near you

Call Center Specialist I

Family & Children's Services

Tulsa, OK • Hybrid

$14.75 - $18.50/hr

Full-time

Posted 9 days ago

Job description

job summary:

The Call Center Specialist I serves as the first point of contact for individuals seeking services and for current clients of the agency. This role is responsible for answering incoming calls, providing accurate information, connecting callers to appropriate departments or team members, such as Call Center Specialists II for client registration, and supporting current clients with questions related to their ongoing care.

The Call Center Specialist I plays a vital role in creating a welcoming, supportive experience for all callers while ensuring efficient communication and coordination across programs and clinicians.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:    

  • Answer and manage incoming calls in a professional, courteous, and timely manner
  • Route new clients to the Client Registration, Call Center Spec. II, department and provide general information about services
  • Assist current clients with connecting to their clinicians, care teams, and program staff
  • Provide information about agency programs, appointments, and available resources
  • Respond to client questions and concerns with empathy, professionalism, and discretion
  • Accurately document interactions in the appropriate systems as required
  • Ensure confidentiality and compliance with HIPAA and agency policies
  • Support a positive client experience by demonstrating patience, active listening, and problem-solving skills
  • Collaborate with internal departments to ensure smooth communication and follow-up

QUALIFICATIONS

EDUCATION:

  • Must be a high school graduate or have HS equivalent

EXPERIENCE:

  • Prior customer service, call center, and healthcare experience preferred.

PERFORMANCE COMPETENCIES: 

  • Communication
  • Decision Making
  • Engagement
  • Initiative and Accountability
  • Interpersonal
  • Learning
  • Organizational Alignment
  • Quality of Work

KNOWLEDGE/SKILLS/ABILITIES:

  • Strong verbal communication and active listening skills.
  • Accurate data entry and documentation skills.
  • Handle high call volumes efficiently.
  • Ability to assess caller needs and route appropriately.
  • Remain calm and professional when speaking with individuals who may be in distress.
  • Basic computer skills and ability to navigate multiple systems.
  • Understanding of confidentiality standards.
  • Build rapport quickly and provide empathetic support.

CERTIFICATIONS/LICENSES:

  • ODMHSAS Case Manager I Certification, completed within 60 days of eligibility.

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act.  Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing.  Marijuana is one of the substances included in the drug panel screening.  Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.

Work Environment

This position operates in a hybrid work environment, with required in-office work Tuesday through Thursday and remote work on designated days as approved by the agency. The schedule may be adjusted based on organizational needs.

The role requires extended periods of phone and computer use. When working remotely, the employee must maintain a private, secure workspace to ensure client confidentiality and compliance with HIPAA and agency policies. Reliable high-speed internet access and the ability to work independently while maintaining productivity and responsiveness are required.

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