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Call Listener Jobs in Tulsa, OK (NOW HIRING)

AT&T

Lead Performance Architect

Tulsa, OK · On-site

$94K - $141K/yr

Identify root causes of performance gaps through analysis, observations, call listening, and stakeholder engagement. * Recommend and implement solutions that improve employee effectiveness and ...

MariaDB plc

Remote Database Administrator Cloud

Tulsa, OK · Remote

$130K - $150K/yr

Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout - MariaDB is the backbone of applications ...

AMBA

Inside Sales Insurance Specialist

Tulsa, OK · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Broken Arrow, OK · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

Are you the one your grandparents call when they need help with newfangled gadgets? At Alert 360 ... The ability to listen, communicate, identify the root cause and respond accordingly. * The ability ...

Alert 360

Technical Support

Tulsa, OK

$32K - $41K/yr

Are you the one your grandparents call when they need help with newfangled gadgets? At Alert 360 ... The ability to listen, communicate, identify the root cause and respond accordingly. * The ability ...

AMBA

Inside Sales Insurance Specialist

Tulsa, OK · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Broken Arrow, OK · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Tulsa, OK · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

Numotion

Medical Supply Account Manager

Bixby, OK · On-site

... listening, and tangible, ongoing action. JOB PURPOSE: Maintains relationships, takes order of ... Submits activity/call reports concerning customer-related activities for quotes, orders, and ...

Wing Assistant

Sales Enablement Trainer

Tulsa, OK · Remote

$29K - $35K/yr

A/B test sales emails, call openers, demo pitches, and tactics like personalized video -- keep the ... Listen → Diagnose → Build → Intervene. * You hear the calls, name the specific problem, build ...

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Call Listener information

See Tulsa, OK salary details

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How much do call listener jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for call listener in Tulsa, OK is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.55 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Tulsa, OK? For Call Listener jobs in Tulsa, OK, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Tulsa, OK look for? The top searched job categories for Call Listener jobs in Tulsa, OK are:
Call Listener jobs near you

Call Center Representative - I.T. - Tulsa

Muscogee Creek Nation

Tulsa, OK

$13.25 - $16.50/hr

Full-time

Re-posted 9 days ago

Job description

MINIMUM QUALIFICATIONS

Education – High School Diploma or GED equivalent is required.

Experience – A minimum of two (2) years’ relevant experience is preferred.

Licenses & Certification – None

Knowledge & Skills –

  1. Exceptional customer service, active listening, and verbal and written communication skills.

  2. Professional phone voice with proper grammar.

  3. Able to react effectively and calmly.

  4. Strong time management and decision-making skills.

  5. Adaptability and accountability

  6. Ability to exercise sound independent judgment, establishing work priorities with minimal supervision.

  7. Ability to communicate courteously and effectively with all staff as well as the public, both orally and in writing.

  8. Ability to maintain a confident, professional demeanor.

  9. Ability to maintain strict confidentiality.

  10. Must possess strong organizational skills.

JOB SUMMARY

Handles incoming calls from patients and the public, makes follow-up calls to patients and provides accurate information. Exchanges pertinent and non-routine information, answers questions and offers guidance via the telephone with individuals on a continual basis.

WORK ENVIRONMENT

Work is performed primarily in an office environment equipped with business machines, computers, etc.

PHYSICAL DEMANDS

Work requires extended periods of sitting, standing and bending, operation of business machines, and some driving. Valid Oklahoma Drivers License is required. Confidence, maturity, and the ability to cope with occasional emotional situations (such as handling complaints) are required.

ESSENTIAL FUNCTIONS

Satisfactory job performance will be determined by successful execution of the following:

  1. Responding efficiently and accurately to patients, explaining possible solutions, and ensuring that patients feel supported and valued.

  2. Answer patient phone calls and provide them with the information that they request

  3. Engaging in active listening with callers, confirming or clarifying information.

  4. Become knowledgeable about services provided by MCNDH.

  5. Provide exceptional customer support in every phone call.

  6. Elevate patient concerns to managers and supervisors as needed.

  7. Regular attendance is required.

  8. Performs other duties as assigned.

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