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Call Listener Jobs in Edmond, OK (NOW HIRING)

Alphabe Insight

Call Center Agent

Oklahoma City, OK · On-site

$50K - $55K/yr

Call Center Agent At Entertainment Travel Associates, we specialize in providing exceptional travel ... Excellent verbal communication and active listening skills. * Strong customer service and problem ...

Alphabe Insight Inc

Call Center Agent

Oklahoma City, OK · On-site

$50K - $55K/yr

Job Summary We are seeking a motivated Call Center Agent to provide exceptional customer service ... Excellent verbal communication and active listening skills. * Strong customer service and problem ...

BancFirst

Call Center Agent - PT

Oklahoma City, OK · On-site

$14 - $18.25/hr

Outstanding listening and communication skills, both written and verbal Willing to handle customer ... Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday ...

Cellular Sales

Call Center Representative

Edmond, OK · On-site

$12 - $15/hr

Cellular Sales Call Center Representative Customer Service | Business Development Job Overview The ... Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Skills Active Listening ...

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All JobsCall Listener JobsCall Listener Jobs in Edmond, OK

Call Listener information

See Edmond, OK salary details

$9

$16

$22

How much do call listener jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call listener in Edmond, OK is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Edmond, OK? For Call Listener jobs in Edmond, OK, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Edmond, OK look for? The top searched job categories for Call Listener jobs in Edmond, OK are:
What cities near Edmond, OK are hiring for Call Listener jobs? Cities near Edmond, OK with the most Call Listener job openings:
Call Listener jobs near you

Call Center Agent

Alphabe Insight

Oklahoma City, OK • On-site

$50K - $55K/yr

Other

Re-posted 20 days ago

Job description

Call Center Agent

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Summary

We are seeking a motivated Call Center Agent to provide exceptional customer service and support positive customer experiences. This role is ideal for individuals who enjoy communicating with customers, resolving concerns, and working in a fast-paced, team-oriented environment.

Responsibilities

  • Handle inbound and outbound customer calls professionally and courteously.
  • Provide accurate information about company products and services.
  • Resolve customer issues efficiently while maintaining a positive experience.
  • Build strong customer relationships through effective communication.
  • Maintain accurate records of customer interactions and service activities.
  • Follow company customer service standards and procedures.
  • Collaborate with team members to achieve service goals.
  • Support customer satisfaction initiatives.
  • Participate in ongoing training and professional development.
Qualifications
  • High school diploma or equivalent required.
  • Excellent verbal communication and active listening skills.
  • Strong customer service and problem-solving abilities.
  • Positive attitude and professional demeanor.
  • Ability to multitask in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
Additional Information
  • Competitive Salary ($50,000–$55,000 annually)
  • Career Growth Opportunities
  • Ongoing Training & Professional Development
  • Supportive and Collaborative Team Environment
  • Performance-Based Advancement Opportunities
  • Stable Full-Time Position
  • Positive Workplace Culture

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