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Call Center Collections Rep Jobs (NOW HIRING)

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

ARStrat

Medical Billing & Collections Rep

Denison, TX · On-site

$15/hr

As a Medical Billing and Collections Representative, you'll play a key role in resolving patient ... Experience: 1- 2 years' experience in Call center/Collections operations in a Healthcare field.

MCI Careers

Call Center Collections Agent

Tampa, FL

$14 - $15.20/hr

Prior experience in collections, customer service, or call center environments preferred. * Strong verbal and written communication with the ability to explain financial matters clearly and ...

ValorVIP

Contact Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

We're hiring a results-driven Collections Representative to join our dynamic BPO contact center ... Meet or exceed daily and monthly collection targets and call quality standards. CANDIDATE ...

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Call Center Collections Rep information

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How much do call center collections rep jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for call center collections rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Collections Rep vs Call Center Customer Service Rep?

AspectCall Center Collections RepCall Center Customer Service Rep
Required CredentialsHigh school diploma; sometimes collections or finance certificationsHigh school diploma; customer service training
Work EnvironmentCall centers handling overdue accounts and debt recoveryCall centers assisting customers with inquiries and support
Employer & Industry UsageFinancial institutions, debt collection agenciesRetail, telecom, utility companies
Common Search & Comparison IntentUnderstanding roles related to debt collectionUnderstanding customer service roles in call centers

The main difference is that Call Center Collections Reps focus on recovering overdue payments and managing debt accounts, often requiring knowledge of collections processes. Call Center Customer Service Reps primarily assist customers with inquiries, product information, and support. Both roles operate in call centers but serve different functions within the customer interaction spectrum.

What are the key skills and qualifications needed to thrive as a Call Center Collections Rep, and why are they important?

To thrive as a Call Center Collections Rep, you need strong negotiation abilities, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with collections software, CRM systems, and call management tools is essential. Excellent communication, resilience, and problem-solving skills help you handle difficult conversations and maintain professionalism under pressure. These skills ensure effective debt recovery while preserving customer relationships and adhering to regulatory requirements.

What are some common challenges faced by Call Center Collections Representatives, and how are they typically addressed?

Call Center Collections Representatives often encounter challenges such as handling difficult conversations with customers who may be upset or stressed about their debts. Maintaining professionalism and empathy in these situations is crucial. Many organizations provide comprehensive training in negotiation and conflict resolution skills, as well as scripts and support resources to help reps navigate these calls. Regular team meetings and coaching sessions are common to share best practices and provide ongoing support, fostering a collaborative environment that helps reps manage stress and improve outcomes.

What is a Call Center Collections Rep?

A Call Center Collections Rep is a professional who contacts customers to collect payments on overdue accounts or resolve outstanding balances. They typically work in a call center environment, using phone calls, emails, or other communication channels to reach out to customers, discuss payment options, and negotiate repayment plans. Their role also involves maintaining accurate records of interactions and payments, following company policies, and complying with relevant regulations such as the Fair Debt Collection Practices Act. Strong communication, negotiation, and problem-solving skills are essential for this job.
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What cities are hiring for Call Center Collections Rep jobs? Cities with the most Call Center Collections Rep job openings:
What job categories do people searching Call Center Collections Rep jobs look for? The top searched job categories for Call Center Collections Rep jobs are:
Call Center Collections Rep jobs near you
Infographic showing various Call Center Collections Rep job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Contact Center Collections Representative

Contact Center Collections Representative

MCI Careers

Wichita, KS

$7.25 - $14/hr

Full-time

Re-posted 23 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring a results-driven Collections Representative to join our dynamic BPO contact center. In this role, you’ll be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records all while delivering exceptional customer service.

If you have strong communication skills, a persuasive personality, and a commitment to resolving financial issues with professionalism and empathy, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Make outbound calls to customers regarding overdue payments and account status.
  • Negotiate payment plans and settlements in line with company policies and customer circumstances.
  • Update customer accounts and document all collection activities accurately in the system.
  • Follow up on broken promises and maintain consistent contact with debtors.
  • Handle disputes professionally and escalate complex cases to the appropriate department.
  • Ensure full compliance with regulatory standards and maintain confidentiality of customer information.
  • Meet or exceed daily and monthly collection targets and call quality standards.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school diploma or equivalent required; further education is a plus
  • 1–2 years of experience in collections or a similar contact center role
  • Strong negotiation and conflict resolution skills
  • Ability to remain calm and professional under pressure
  • Familiarity with debt collection laws and practices
  • Fluency in English required; Spanish fluency is a strong advantage
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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