ZipRecruiter

Log In

1

Call Center Collections Rep Jobs (NOW HIRING)

Prutech Solutions

Collections Representative

Brooklyn, NY · On-site

$18 - $23.25/hr

Monday to Friday ( 8 AM to 5 PM ) In a Call Center environment, the collections representative is responsible for collecting unpaid TAB Notices of Violations. Responsibilities: Collection calls with ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

ARStrat

Medical Billing & Collections Rep

Denison, TX · On-site

$15/hr

As a Medical Billing and Collections Representative, you'll play a key role in resolving patient ... Experience: 1- 2 years' experience in Call center/Collections operations in a Healthcare field.

previous page

Showing results 41-60

All JobsCall Center Collections Rep Jobs

Call Center Collections Rep information

See salary details

$10

$17

$25

How much do call center collections rep jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center collections rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Collections Rep vs Call Center Customer Service Rep?

AspectCall Center Collections RepCall Center Customer Service Rep
Required CredentialsHigh school diploma; sometimes collections or finance certificationsHigh school diploma; customer service training
Work EnvironmentCall centers handling overdue accounts and debt recoveryCall centers assisting customers with inquiries and support
Employer & Industry UsageFinancial institutions, debt collection agenciesRetail, telecom, utility companies
Common Search & Comparison IntentUnderstanding roles related to debt collectionUnderstanding customer service roles in call centers

The main difference is that Call Center Collections Reps focus on recovering overdue payments and managing debt accounts, often requiring knowledge of collections processes. Call Center Customer Service Reps primarily assist customers with inquiries, product information, and support. Both roles operate in call centers but serve different functions within the customer interaction spectrum.

What are the key skills and qualifications needed to thrive as a call center collections rep?

To thrive as a Call Center Collections Rep, you need strong negotiation abilities, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with collections software, CRM systems, and call management tools is essential. Excellent communication, resilience, and problem-solving skills help you handle difficult conversations and maintain professionalism under pressure. These skills ensure effective debt recovery while preserving customer relationships and adhering to regulatory requirements.

What are some common challenges faced by call center collections reps, and how are they typically addressed?

Call Center Collections Representatives often encounter challenges such as handling difficult conversations with customers who may be upset or stressed about their debts. Maintaining professionalism and empathy in these situations is crucial. Many organizations provide comprehensive training in negotiation and conflict resolution skills, as well as scripts and support resources to help reps navigate these calls. Regular team meetings and coaching sessions are common to share best practices and provide ongoing support, fostering a collaborative environment that helps reps manage stress and improve outcomes.

What is a call center collections rep?

A Call Center Collections Rep is a professional who contacts customers to collect payments on overdue accounts or resolve outstanding balances. They typically work in a call center environment, using phone calls, emails, or other communication channels to reach out to customers, discuss payment options, and negotiate repayment plans. Their role also involves maintaining accurate records of interactions and payments, following company policies, and complying with relevant regulations such as the Fair Debt Collection Practices Act. Strong communication, negotiation, and problem-solving skills are essential for this job.
More about Call Center Collections Rep jobs
What cities are hiring for Call Center Collections Rep jobs? Cities with the most Call Center Collections Rep job openings:
What job categories do people searching Call Center Collections Rep jobs look for? The top searched job categories for Call Center Collections Rep jobs are:
Call Center Collections Rep jobs near you
Infographic showing various Call Center Collections Rep job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Collections Representative

Prutech Solutions

Brooklyn, NY • On-site

$18 - $23.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Collections Representative
Location: 29 Gallatin Pl, Brooklyn, NY 11201
Company: PruTech Solutions, Inc.

About Us:

Established in 1997, PruTech is committed to innovative problem-solving, solution creation, and fostering strong client partnerships. Serving a diverse array of industries, from government to finance, retail, and manufacturing, PruTech operates from strategic locations including New York City, Washington DC, North Carolina, and boasts a nearshore office in Mexico City and multiple offshore offices in India.

With over two decades of experience in Information Technology and system integration, PruTech offers a comprehensive suite of services to meet evolving technological needs:

  • Project-based system integration
  • Custom software solutions
  • Package implementations
  • Consulting and advisory services
  • Big data and analytics
  • Nearshore and offshore services

At PruTech, we are dedicated to shaping the future of technology and driving success for our clients through innovative solutions and strategic partnerships.

 
Role. Collections Representative
Location: 29 Gallatin Pl, Brooklyn, NY 11201
 
Working Hours: Monday to Friday ( 8 AM to 5 PM )
 
In a Call Center environment, the collections representative is responsible for collecting unpaid TAB Notices of Violations.
 
Responsibilities:
Collection calls with diligent follow-up skills
Notifying customers of delinquent status and utilizing established solutions to obtain payments.
Follow established standard operating procedures for call flow and collections practices.
Explain to respondents of tickets the impact of tickets remaining unpaid.
Exceed required call goals for call volume, right-party contacts, and money collected.
Navigate software, email, dialer softphone, and desk phone.
Perform other duties as assigned.
 
Qualifications:
Excellent customer service experience - Patience and ability to manage irate callers and stress.
Proven experience as a collection specialist or call center specialist
Ability to manage a high call volume.
Navigate MS Mail, MTA software, excel, and Avaya Dialer system.
Comfortable working with targets and goals
Skilled in negotiation
Problem-solving skills
Self-starter, self-motivated
High moral character and good attendance record
Basic knowledge of the Transit System rules and regulations.
Knowledge of Microsoft Word & Excel; experience using web-based tools and general digital communications applications
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
 

Apply