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Auto Finance Collection Jobs (NOW HIRING)

Workway, Inc.

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Bilingual Auto Collector

Mesa, AZ · On-site

$23 - $25/hr

High school diploma or equivalent. * 2 years of auto finance collection experience within a call center environment. * 2 years of auto finance skip tracing/repossession experience in a late-stage ...

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$28K

$144.6K

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How much do auto finance collection jobs pay per year?

As of Jun 5, 2026, the average yearly pay for auto finance collection in the United States is $144,648.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $174,000.00 per year, depending on experience, location, and employer.

What is an Auto Finance Collection job?

An Auto Finance Collection job involves contacting customers who have overdue car loan payments to remind them of their obligations and help them find solutions to bring their accounts current. Collectors may negotiate payment plans, process payments, and discuss possible consequences of non-payment, such as repossession. Strong communication and problem-solving skills are essential, as the role requires professionalism and empathy when dealing with customers facing financial difficulties.

What are the key skills and qualifications needed to thrive in the Auto Finance Collection position, and why are they important?

Success in Auto Finance Collection requires strong negotiation skills, attention to detail, and knowledge of lending and financial regulations, often supported by prior experience in collections or customer service. Familiarity with account management software, customer relationship management (CRM) systems, and collections databases is typically expected. Exceptional communication, problem-solving abilities, and professionalism help professionals navigate difficult conversations and find solutions with customers. These competencies are vital for maximizing recovery rates, maintaining positive client relationships, and ensuring compliance with industry standards.

What are some typical challenges faced in an Auto Finance Collection role?

Professionals in Auto Finance Collection often encounter challenges such as communicating with customers who are experiencing financial stress, negotiating repayment arrangements, and managing multiple accounts efficiently. Adapting to changing regulations and internal policies can add complexity to the process. Successful collectors are able to balance assertiveness with empathy, ensuring both customer satisfaction and the achievement of collection goals. Overcoming these challenges requires resilience, strong interpersonal skills, and a thorough understanding of finance industry practices.

More about Auto Finance Collection jobs
What cities are hiring for Auto Finance Collection jobs? Cities with the most Auto Finance Collection job openings:
What are the most commonly searched types of Auto Finance Collection jobs? The most popular types of Auto Finance Collection jobs are:
What states have the most Auto Finance Collection jobs? States with the most job openings for Auto Finance Collection jobs include:
What job categories do people searching Auto Finance Collection jobs look for? The top searched job categories for Auto Finance Collection jobs are:
Auto Finance Collection jobs near you
Infographic showing various Auto Finance Collection job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $144,648 per year, or $69.5 per hour.
Bilingual Auto Collector

Bilingual Auto Collector

Workway, Inc.

Mesa, AZ • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision

Posted 4 days ago

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Job description

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Bilingual Auto Collections (Late Stage) Specialist opportunity with a premier Financial Services client in Mesa, AZ.  This company is committed to making vehicle ownership possible for everyone through an extensive dealer network, providing financing solutions that help customers drive off in the vehicle they deserve. With career growth opportunities, a casual work environment, and a culture of fun, this is an excellent place to build your career.
The Bilingual Auto Collections (Late Stage) Specialist is responsible for the specific duties listed below.
Your specific duties will include:

  • Handling all levels of auto finance collections inquiries, including payments, repayment plans, and delinquency negotiations. 
  • Researching and resolving inquiries and complaints via phone, with a focus on first-call resolution. 
  • Monitoring delinquent accounts and reducing risk through proactive collection actions. 
  • Initiating contact with account holders and cosigners to resolve delinquent accounts. 
  • Maintaining communication with borrowers to prevent future delinquencies. 
  • Utilizing skip-tracing tools to locate borrowers with inaccurate contact information. 
  • Communicating with supervisors and team leaders regarding repossessions and special cases.
  • Documenting all collection efforts in the system of record in accordance with policies and guidelines. 
  • Working efficiently in a fast-paced environment, meeting quality and productivity metrics. 
  • Assisting with other duties and projects as assigned by management.


Specific qualifications for the position include: 

  • Must be Spanish Bilingual.
  • High school diploma or equivalent. 
  • 2 years of auto finance collection experience within a call center environment. 
  • 2 years of auto finance skip tracing/repossession experience in a late-stage (120+ days) department. 
  • Previous customer service, sales, and/or collections experience preferred. 
  • Strong written and verbal communication skills. 
  • Self-motivated with working knowledge of MS Office.


Pay Rate Range:  $23.00 - $25.00 per hour DOE.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO.
#AutoCollector #Workway #DirectHire #Repossession #Arizona

Company Description

Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.
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About Workway

Sourced by ZipRecruiter

Forward-thinking and innovative, Workway is at the forefront of the staffing industry. Entrepreneurial-minded leadership, combined with advanced technology, allows Workway to deliver temporary, temp to hire, and direct hire placement results that exceed our clients’ expectations.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Dallas, TX, US

Year founded

2005

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