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Bill Collection Jobs (NOW HIRING)

Robert Half

Billing Collection Manager

Lisle, IL · On-site

$115K - $130K/yr

Billing and Collection Manager Chicagoland area - hybrid Email your resume to danielle.tubero@roberthalf.c0m or call 630-368-1175 Medical, dental, 401k and bonuses paid out yearly oversee billing ...

Edgewood

Senior Billing /Collection Lead

San Francisco, CA · On-site

$80K - $90K/yr

Description Senior Billing/Collection Lead - this is a full-time (40 hours), exempt, hybrid position, located at our Vicente campus in San Francisco. Mission: We provide the people, place, and path ...

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How much do bill collection jobs pay per hour?

As of May 31, 2026, the average hourly pay for bill collection in the United States is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Bill Collector, and why are they important?

To thrive as a Bill Collector, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and sometimes FDCPA certification is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations. These skills are essential for efficiently recovering outstanding debts while maintaining compliance and positive customer relations.

What are some common challenges bill collectors face when trying to recover overdue payments, and how can they overcome them?

Bill collectors often encounter challenges such as unresponsive debtors, disputes over the amount owed, and emotional or hostile reactions during calls. To overcome these obstacles, it's important to maintain professionalism, use effective communication strategies, and follow clear protocols for handling disputes. Building rapport and demonstrating empathy can also help encourage cooperation, while adhering to legal and ethical standards ensures a positive outcome for both the company and the debtor.

What are Bill Collection jobs?

Bill collection jobs involve contacting individuals or businesses to recover overdue payments on accounts. Professionals in this field, often called bill collectors or debt collectors, work for creditors or collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Good communication and negotiation skills are essential for success in this role.

What is the difference between Bill Collection vs Accounts Receivable Specialist?

AspectBill CollectionAccounts Receivable Specialist
CredentialsHigh school diploma; some roles may require certification in collectionsHigh school diploma; accounting or finance certifications preferred
Work EnvironmentCall centers, offices, or remoteOffice settings, accounting departments
Employer & IndustryFinancial institutions, healthcare, utilitiesBusinesses with invoicing, finance departments
Primary FocusRecover overdue payments, follow-up with debtorsManage accounts receivable, process payments, reconcile accounts

Bill Collection specialists focus on recovering overdue payments by contacting debtors, while Accounts Receivable Specialists manage incoming payments, reconcile accounts, and maintain financial records. Both roles are essential in cash flow management but differ in their specific responsibilities and focus areas.

More about Bill Collection jobs
What states have the most Bill Collection jobs? States with the most job openings for Bill Collection jobs include:
What job categories do people searching Bill Collection jobs look for? The top searched job categories for Bill Collection jobs are:
Infographic showing various Bill Collection job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $41,672 per year, or $20 per hour.
Billing and Collection Division Manager

Billing and Collection Division Manager

City of Odessa

Odessa, TX • On-site

$78.92K - $111.05K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

City Of Odessa rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

571st of 640 rated public administrative organizations

Job description

Department: Billing & Collection Reports to: Chief Financial Officer
Summary: Under general direction, manages the daily operations of the Billing & Collection (B&C) Division by supervising staff, coordinating workflow, and allocating resources to ensure efficient service delivery. Provides technical guidance on the City's billing and collection processes and supports the Chief Financial Officer (CFO) in implementing policies and procedures. Ensures division activities comply with applicable laws, ethical standards, and established financial policies.
Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
  • Manages the daily operations of the Billing and Collections (B&C) Division, including accounts receivable, customer service call center, cashiering functions, utility billing, and collections; monitors operations to ensure compliance with state and federal regulations, City policies, and governmental accounting standards.
  • Implements and administers B&C policies and procedures; ensures consistent application of established processes and recommends operational improvements to the Chief Financial Officer.
  • Exercises independent judgment within established policies and guidelines; evaluates and analyzes billing and collection issues, interprets City policies and procedures, and provides technical guidance on division operations.
  • Supervises, coaches, and develops division staff; assigns work, evaluates performance, and meets regularly with staff to address priorities, workload distribution, quality standards, and technical issues; monitors operations to identify and resolve operational concerns.
  • Assists in establishing division goals, work plans, and service benchmarks; monitors progress toward operational objectives and supports enhancements to B&C system applications and related technology.
  • Oversees the collection, analysis, and reporting of operational and financial data; reviews records and reports to ensure accuracy, completeness, and compliance with established standards.
  • Monitors receipts and collection activity, evaluates trends, and prepares operational and financial reports for review by the Chief Financial Officer.
  • Analyzes B&C data and statistical information, evaluates trends, and assures B&C issues are properly addressed and resolved; develops and presents reports and recommendations in public meetings.
  • Coordinates B&C operational activities with other City departments to ensure efficient billing, collection, and customer service processes.
  • Supports the departmental operations with regular and timely attendance.
  • Must have and maintain a cell phone for City use to hold this position.
  • Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Minimum Qualifications:
Education, Training, and Experience Guidelines: Bachelor's Degree in Accounting, Finance, Business Administration, or a related field; AND five (5) years of progressively responsible experience in billing operations, accounts receivable, revenue collections, financial services administration, customer service operations, or municipal utility billing. An equivalent combination of education, training, and experience will be considered.
Knowledge of:
  • Utility and emergency services billing ordinances, rules, and procedures.
  • Principles of accounting, record keeping, and records management.
  • Principles and practices of public sector administrative management, including applicable regulations, performance management, personnel rules, budgeting, and project management.
  • Techniques and practices for efficient and cost-effective management of resources.
  • Business and personal computers, and financial spreadsheet software applications.

Skill in:
  • Managing the operations, services, and activities of a municipal utility billing and customer service program.
  • Analyzing and resolving customer service problems.
  • Interpreting and administering federal and state rules and regulations, and City ordinances and policies.
  • Supervising, managing, and coordinating the work of subordinate staff.
  • Reviewing interrelated financial and technical records and identifying and reconciling errors.
  • Using initiative and independent judgment within established procedural guidelines.
  • Assessing and prioritizing multiple tasks, projects, and demands.
  • Establishing and maintaining cooperative working relationships with City employees and representatives from other local agencies.
  • Communicating effectively verbally and in writing.

License and certification requirements: A valid Texas State Driver's License is required.
Physical demands and working environments: Work is performed in a standard office environment.

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