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Patient Collection Specialist Jobs (NOW HIRING)

Soleo Health Inc

Patient Accounts Specialist

Frisco, TX · On-site +1

$23/hr

The Patient Account Specialist is responsible for the billing and collection activities for Soleo Health's Patient Accounts Receivable. The Patient Account Specialist will work with branch Intake and ...

Soleo Health, Inc.

Collection Specialist

$21 - $24/hr

The Collection Specialist is responsible for a broad range of collection processes related to ... Answering phones/taking patient calls regarding balance questions * Using portals and other ...

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Soleo Health Inc

Collection Specialist

Frisco, TX · On-site

$21 - $24/hr

Description: Soleo Health is seeking a Collection Specialist to support our Specialty Infusion ... Answering phones/taking patient calls regarding balance questions * Using portals and other ...

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Patient Collection Specialist information

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$11

$21

$41

How much do patient collection specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for patient collection specialist in the United States is $21.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Patient Collection Specialist vs Medical Billing Specialist?

AspectPatient Collection SpecialistMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certification in medical billing or codingHigh school diploma; certification in medical billing/coding often preferred
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, billing companies, healthcare organizations
Primary ResponsibilitiesCollecting payments from patients, following up on unpaid billsProcessing insurance claims, coding diagnoses and procedures, billing insurance companies

While both roles involve healthcare finance, the Patient Collection Specialist focuses on collecting payments directly from patients, whereas the Medical Billing Specialist handles insurance claims and coding. Both positions require knowledge of medical billing procedures, but their primary focus and interactions differ.

How does a patient collection specialist typically interact with patients and internal teams during the collections process?

As a Patient Collection Specialist, you will regularly communicate with patients to discuss outstanding balances, set up payment plans, and answer billing questions with empathy and professionalism. You will also collaborate closely with billing departments, insurance coordinators, and customer service teams to resolve discrepancies and ensure accurate account information. Building strong rapport with both patients and internal staff is key, as it helps facilitate timely payments while maintaining a positive patient experience.

What is a patient collection specialist?

Patient Collection Specialists are professionals who manage the process of collecting payments from patients for healthcare services. They communicate with patients about outstanding balances, set up payment plans, and resolve billing issues. These specialists work closely with healthcare providers' billing departments and may also handle insurance claims and verify patient information. Their goal is to ensure timely and accurate collections while providing a positive patient experience.

What are the key skills and qualifications needed to thrive as a patient collection specialist, and why are they important?

To excel as a Patient Collection Specialist, you need a strong understanding of medical billing, insurance processes, and account management, often supported by a background in healthcare administration or finance. Familiarity with practice management software, electronic health records (EHRs), and billing systems such as Epic or Cerner is typically required. Exceptional communication, negotiation, and customer service skills help build rapport and resolve payment issues effectively. These abilities are crucial for ensuring timely collections, maintaining patient satisfaction, and supporting the financial health of healthcare organizations.

Is a patient collection specialist a stressful job?

A patient collection specialist often faces stress due to the need to handle difficult conversations with patients about unpaid bills and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to manage high call volumes, which can contribute to job-related stress.
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What states have the most Patient Collection Specialist jobs?

States with the most job openings for Patient Collection Specialist jobs include:

What job categories do people searching Patient Collection Specialist jobs look for?

The top searched job categories for Patient Collection Specialist jobs are:

Patient Collection Specialist jobs near you
Infographic showing various Patient Collection Specialist job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 19% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,844 per year, or $21.6 per hour.

Patient Collection Specialist

Vital Care Infusion Services

Philadelphia, PA

$18.92 - $23.46/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.
Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.
What we offer:
  • Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
  • Paid time off, personal days, and company-paid holidays.
  • Paid Paternal Leave.
  • Volunteerism Days off.
  • Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
  • 401(k) matching and tuition reimbursement.
  • Employee assistance programs include mental health, financial and legal.
  • Rewards programs offered by our medical carrier.
  • Professional development and growth opportunities.
  • Employee Referral Program.
Job Summary:
Perform functions to work on behalf of our franchise partners to collect outstanding patient accounts receivable. The goal is to ensure optimum productivity and recovery of dollars due while demonstrating effective cooperation and communication with patients, franchisees, peers, and leadership.
Duties/Responsibilities:
  • Research accounts as needed to determine the correct self-pay balance(s).
  • Review benefits verification forms and applicable admission agreements to determine patient financial responsibilities.
  • Work with locations to obtain additional information, such as phone numbers, address corrections, and patient identifiers.
  • Review monthly patient statement reports to identify follow-up priorities.
  • Process patient payments and set up payment arrangements within established parameters.
  • Identify accounts for recommendations of write-offs and/or further options to collect.
  • Must maintain an up-to-date understanding of payment options, including payment plans, recurring credit card payments, or checking account auto-draft processes.
  • Assist patients with enrollment in patient assistance programs and applicable foundation support.
  • Reviews and works on patient unpaid balances daily, using financial reports and all available company-approved resources to collect accounts receivables efficiently and accurately.
  • Responsible for clear financial communication with patients, caregivers, franchisees, and all team members.
  • Answer questions and correspondence about patient account balances, self-pay collections, follow-up, payment plans, financial hardship, and related activities.
  • Identify and escalate problem accounts to leadership for review and resolution.
  • Work with Collect Plus and designated teams who administer patient statements to monitor communication, statement accuracy, and quality of this function.
  • Educate patients about their out-of-pocket expenses and provide transparency for patient participation in the financial component of their therapy.
  • Audit financial hardship agreements adhering to applicable policies and procedures.
  • Research and add patient assistance programs, as needed, to maintain PAP reference material. Identify program changes, processor updates, and new-to-market drugs for team use.
  • Perform other related duties as assigned.
Required Skills/Abilities:
  • Ability to resolve financial issues that require research and attention to detail.
  • Excellent communication skills: listening, speaking, understanding, and writing English while influencing patients, caregivers, and payer representatives, answering questions, and advancing reimbursement and collection efforts.
  • Proven understanding of processes, systems, and techniques to ensure successful collection working with patients and/or franchise partners.
  • Proven ability to identify gaps and problems from documentation review, determine lasting solutions, make effective decisions, and take necessary corrective action.
  • Proven knowledge and skill in utilizing the MS Office suite of software and pharmacy applications.
  • Maintain strict confidentiality and HIPAA compliance.
Education and Experience:
  • A high school diploma or equivalent is required.
  • Previous self-pay collections experience, preferably in an infusion or other medical setting.
Physical Requirements:
  • Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
  • Keyboarding: Frequent use of a keyboard for typing and data entry.
  • Reaching: Occasionally reaching for items such as files, documents, or office supplies.
  • Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork
  • Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.
Vital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.
Vital Care Infusion Services participates in E-Verify.
This position is full-time and remote. The salary range for this position is $18.92-$23.46/hr.

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