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Patient Collection Specialist Jobs (NOW HIRING)

Guardian Pharmacy, LLC

Collection Specialist

Phoenix, AZ · On-site

$19 - $25/hr

... patient set-up, and collections • Make outgoing calls to insurers, responsible parties and others to follow up on rejected claims and to garner accurate insurance information • Assist Business ...

Guardian Pharmacy

Collection Specialist

Phoenix, AZ

$19 - $25/hr

... patient set-up, and collections Make outgoing calls to insurers, responsible parties and others to follow up on rejected claims and to garner accurate insurance information Assist Business Manager ...

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Patient Collection Specialist information

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How much do patient collection specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for patient collection specialist in the United States is $21.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Patient Collection Specialist vs Medical Billing Specialist?

AspectPatient Collection SpecialistMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certification in medical billing or codingHigh school diploma; certification in medical billing/coding often preferred
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, billing companies, healthcare organizations
Primary ResponsibilitiesCollecting payments from patients, following up on unpaid billsProcessing insurance claims, coding diagnoses and procedures, billing insurance companies

While both roles involve healthcare finance, the Patient Collection Specialist focuses on collecting payments directly from patients, whereas the Medical Billing Specialist handles insurance claims and coding. Both positions require knowledge of medical billing procedures, but their primary focus and interactions differ.

How does a patient collection specialist typically interact with patients and internal teams during the collections process?

As a Patient Collection Specialist, you will regularly communicate with patients to discuss outstanding balances, set up payment plans, and answer billing questions with empathy and professionalism. You will also collaborate closely with billing departments, insurance coordinators, and customer service teams to resolve discrepancies and ensure accurate account information. Building strong rapport with both patients and internal staff is key, as it helps facilitate timely payments while maintaining a positive patient experience.

What is a patient collection specialist?

Patient Collection Specialists are professionals who manage the process of collecting payments from patients for healthcare services. They communicate with patients about outstanding balances, set up payment plans, and resolve billing issues. These specialists work closely with healthcare providers' billing departments and may also handle insurance claims and verify patient information. Their goal is to ensure timely and accurate collections while providing a positive patient experience.

What are the key skills and qualifications needed to thrive as a patient collection specialist, and why are they important?

To excel as a Patient Collection Specialist, you need a strong understanding of medical billing, insurance processes, and account management, often supported by a background in healthcare administration or finance. Familiarity with practice management software, electronic health records (EHRs), and billing systems such as Epic or Cerner is typically required. Exceptional communication, negotiation, and customer service skills help build rapport and resolve payment issues effectively. These abilities are crucial for ensuring timely collections, maintaining patient satisfaction, and supporting the financial health of healthcare organizations.

Is a patient collection specialist a stressful job?

A patient collection specialist often faces stress due to the need to handle difficult conversations with patients about unpaid bills and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to manage high call volumes, which can contribute to job-related stress.
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What states have the most Patient Collection Specialist jobs?

States with the most job openings for Patient Collection Specialist jobs include:

What job categories do people searching Patient Collection Specialist jobs look for?

The top searched job categories for Patient Collection Specialist jobs are:

Patient Collection Specialist jobs near you
Infographic showing various Patient Collection Specialist job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 19% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,844 per year, or $21.6 per hour.

Mobile Specimen Collection Specialist

Ethos Holding Corp.

Rogers, AR • On-site

$19.50 - $21.50/hr

Full-time

Posted 3 days ago

New

Job description

Job Type
Full-time
Description
FT Mobile Specimen Collection Specialist
TSRR, TSRH, ORC, LWAR
Monday, Thursday 8am - 3pm; 30 min lunch (2-3 clinics in Rogers, AR)
Wednesday 8am - 2pm; 30 min lunch (1 clinic in Holiday Island, AR)
Friday - PRIN
JOB OVERVIEW
The Mobile Specimen Collection Specialist is responsible for collection of patient specimens in Long Term Care facilities. Specimens collected to include nasal swabs, urine samples, and blood draws. At times specimen collection may entail picking up other bodily specimens from the facilities in an assigned route. Ensuring integrity of the specimen, obtaining accompanying patient information, shipping specimens, to the laboratory, entering patient information into EMR, or LIS system as needed. Requesting missing patient information from the clinic staff, correcting processing errors and other general office tasks as deemed necessary by Field Operations Supervisor of LTC.
ESSENTIAL FUNCTIONS
  • Collect anterior nasal swabs for Covid - 19 testing following Ethos collection protocols
  • Obtain blood specimen collection from patients following Ethos venipuncture protocols if applicable at the location(s) assigned
  • Process urine collections in Laboratory Information System if applicable at the location(s) assigned
  • Maintains specimen integrity by following Ethos standard operating procedures and reference materials provided by Field Operations Manager of LTC
  • Track collected specimens by initialing, dating, and completing requisition forms as well as completion of any Specimen collection logs
  • Verify patient, label specimens, and prepare for shipment to the laboratory
  • Maintains safe, secure, and clean work environment by following standard operating procedures
  • Updates job knowledge by participating in educational opportunities & training provided by Ethos
  • Adheres to Ethos professional standards and policies, meeting federal, state, and local requirements
  • Greets patients and instructs them in proper specimen collection method. Maintains positive interaction with facility staff and positive representation of Ethos mission and values
  • Transporting collected specimens to a designated location by a designated time
  • Submitting accurate payroll time sheets and work/travel mileage logs to Supervisor
  • Attend requisite Zoom meetings
  • Other duties as assigned

Requirements
PROFESSIONAL REQUIREMENTS
  • Regular and prompt attendance
  • Must be able and willing to wear personal protective equipment (PPE) when required
  • Excellent attention to detail, time management skills and meeting deadlines
  • Positive attitude and ability to handle highly confidential information and remain compliant with HIPPA
  • Ability to reflect positive attitude and disciplined work ethic
  • Ability to work independently, and maximize overall productivity
  • Meet or exceed quality and accuracy of work standards
  • Strong interpersonal & patient care skills
  • Ability to train new staff on Ethos collection procedures
  • Strong Procedure skills and attention to detail
  • Ability to perform tasks with sound judgment

EDUCATION AND EXPERIENCE REQUIREMENTS
  • Two (2) or more years of specimen collection, medical, or laboratory experience required
  • Phlebotomy Certificate Preferred, but not required. Sufficient Phlebotomy experience to sit for CPT certification, if ever required by client
  • Valid state-issued Driver's License; must be 21 years of age with reliable transportation
  • Proof of Insurance
  • High School Diploma or GED required

KNOWLEDGE, SKILLS AND ABILITIES
  • Ability to communicate effectively, orally, and in writing
  • Must be able to work under remote management with limited supervision where the work assignments are subject to established procedures, techniques, and well-defined policies
  • Ability to perform tasks with sound judgment
  • Ability to train new staff on Ethos collection procedures
  • Ability to pass a criminal background check and drug test
  • Ability to utilize technology to complete work in a remote environment: update personnel documents and complete online training and utilize Aps on a smart phone to clock in and out

PHYSICAL REQUIREMENTS
  • Proof of COVID-19 vaccination status, CDC "Up to Date" status required
  • Work in varying degrees of temperature (heated or air conditioned)
  • Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
  • Work will be performed in a patient facing environment and exposes the incumbent to normal bodily fluids, including biohazard materials

DIRECT REPORTS
  • None

Salary Description
19.50-21.50

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