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Soft Collections Jobs (NOW HIRING)

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Credit and Collections Representative

Morris Plains, NJ · On-site

$19 - $20/hr

This is a great opportunity for someone with A/R, credit, or soft collections experience , including candidates who are early in their careers. Responsibilities * Contact customers regarding ...

Lowe's

Collections Representative

Mooresville, NC · On-site

$16 - $20.75/hr

Be responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including ...

Thomas Printworks

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Collections Associate (Print Industry)

Richardson, TX · On-site

$17 - $19/hr

This is a "soft" collections position. * Mature, with a high degree of confidentiality, well-organized, flexible, good attitude, and interpersonal skills. * Energetic, organized, detail-oriented ...

Aston Carter

Collections And Deductions Analyst

Boise, ID · On-site

$23 - $24/hr

What You'll Do * Follow up on outstanding invoices using a soft collections approach focused on relationship building. * Send payment reminders and make occasional follow-up calls regarding past-due ...

MBOMT

Collections Specialist

Houston, TX · On-site

$17.75 - $23.75/hr

The Collections Specialist Position The Collection Specialist is responsible for the maintenance ... Demonstrate a good customer service approach with the use of soft skills to ensure that we are ...

Berlin Packaging

Account Coordinator

Tempe, AZ

$19.25 - $25/hr

Process customer invoices and conduct soft collections, as needed. * Maintain and update sales records and customer information within CRM tool; prepare and review reports as required. * Partner with ...

Ferrellgas

Customer Service Specialist

Three Bridges, NJ

$17.25 - $22.75/hr

... soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. • Supports the set-up of new customer accounts. • Meet or exceed minimum ...

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How much do soft collections jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for soft collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is soft collections?

Soft collections refer to the initial, non-aggressive stage of debt collection where companies attempt to recover outstanding payments from customers through friendly reminders, such as phone calls, emails, or letters. The focus is on maintaining a positive relationship with the customer while encouraging them to pay their overdue bills. Soft collections typically avoid legal action or harsh tactics, instead prioritizing communication and negotiation to resolve payment issues amicably.

What skills and qualifications are needed to thrive as a soft collections specialist?

To thrive as a Soft Collections Specialist, you need a solid understanding of basic accounting principles, customer account management, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and office productivity tools is typically required. Strong negotiation, problem-solving, and interpersonal communication skills help build rapport with customers and resolve payment issues amicably. These skills and qualities are essential to recover outstanding payments efficiently while maintaining positive customer relationships and upholding the company's reputation.

What are common challenges faced in a soft collections role, and how can they be managed effectively?

One of the main challenges in a Soft Collections position is balancing the need to recover outstanding payments while maintaining positive customer relationships. Professionals in this role must use empathy and strong communication skills to understand customers' situations and negotiate workable payment solutions. Dealing with high call volumes and handling occasional difficult conversations can also be demanding. Building rapport, staying organized, and utilizing supportive team structures can help manage these challenges effectively, making the collections process more successful and less stressful for all parties.

What is the difference between Soft Collections vs Hard Collections?

AspectSoft CollectionsHard Collections
Required CredentialsBasic knowledge of credit and collections, often no formal certificationMore advanced certifications like Certified Collections Professional (CCP) may be preferred
Work EnvironmentCustomer service-focused, often in call centers or office settingsMore aggressive, may involve legal or skip-tracing activities
Employer & Industry UsageFinancial institutions, healthcare, retailDebt collection agencies, legal firms, financial services
Search & Comparison IntentUnderstanding customer-friendly debt recovery methodsLegal or aggressive debt recovery strategies

Soft Collections involves gentle, customer-focused approaches to recover debts, emphasizing communication and negotiation. Hard Collections is more assertive, often involving legal actions or skip-tracing. The choice depends on the company's debt recovery strategy and the debtor's situation.

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What cities are hiring for Soft Collections jobs?

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The top searched job categories for Soft Collections jobs are:

Soft Collections jobs near you
Infographic showing various Soft Collections job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Credit and Collections Representative

A great organization!

Morris Plains, NJ • On-site

$19 - $20/hr

Full-time

PTO

Posted 4 days ago

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Job description

A growing organization is seeking a Credit & Collections Representative with strong communication and customer service skills. This is a great opportunity for someone with A/R, credit, or soft collections experience, including candidates who are early in their careers.


Responsibilities

  • Contact customers regarding outstanding or potentially uncollectible accounts.
  • Handle inbound and outbound calls and resolve account questions and disputes.
  • Review documentation and work with internal teams to resolve billing issues.
  • Assist with credit evaluations and collections procedures.
  • Process bankruptcy-related accounts and respond to helpdesk inquiries.
  • Complete daily account reviews and maintain accurate records.


Qualifications

  • 2+ years of soft collections, A/R, credit, or related experience preferred.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Strong computer skills and ability to learn new systems.
  • Detail-oriented and highly organized.
  • Degree preferred but not required.