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Soft Collections Jobs (NOW HIRING)

Lowe's

Collections Representative

Mooresville, NC

$16 - $20.75/hr

Be responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including ...

iQuor

Manager Call Center Services

Charlotte, NC · On-site

This leader will own the performance of a multi-team collections program focused on soft (early-stage) collections, driving results through a group of Operations Managers and their supervisor teams.

GFL Environmental

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

The Collections Specialist will perform collection activity for accounts assigned. They will work ... Experience with AS400 and Soft Pak software preferred. * Strong communication, problem-solving, and ...

Wynd Technologies, Inc

Customer Service Collections

Nevada, IA · On-site +1

$15 - $20.50/hr

At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both ...

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Soft Collections information

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How much do soft collections jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for soft collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Soft Collections vs Hard Collections?

AspectSoft CollectionsHard Collections
Required CredentialsBasic knowledge of credit and collections, often no formal certificationMore advanced certifications like Certified Collections Professional (CCP) may be preferred
Work EnvironmentCustomer service-focused, often in call centers or office settingsMore aggressive, may involve legal or skip-tracing activities
Employer & Industry UsageFinancial institutions, healthcare, retailDebt collection agencies, legal firms, financial services
Search & Comparison IntentUnderstanding customer-friendly debt recovery methodsLegal or aggressive debt recovery strategies

Soft Collections involves gentle, customer-focused approaches to recover debts, emphasizing communication and negotiation. Hard Collections is more assertive, often involving legal actions or skip-tracing. The choice depends on the company's debt recovery strategy and the debtor's situation.

What are the key skills and qualifications needed to thrive as a Soft Collections Specialist, and why are they important?

To thrive as a Soft Collections Specialist, you need a solid understanding of basic accounting principles, customer account management, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and office productivity tools is typically required. Strong negotiation, problem-solving, and interpersonal communication skills help build rapport with customers and resolve payment issues amicably. These skills and qualities are essential to recover outstanding payments efficiently while maintaining positive customer relationships and upholding the company's reputation.

What are some common challenges faced in a Soft Collections role, and how can they be managed effectively?

One of the main challenges in a Soft Collections position is balancing the need to recover outstanding payments while maintaining positive customer relationships. Professionals in this role must use empathy and strong communication skills to understand customers' situations and negotiate workable payment solutions. Dealing with high call volumes and handling occasional difficult conversations can also be demanding. Building rapport, staying organized, and utilizing supportive team structures can help manage these challenges effectively, making the collections process more successful and less stressful for all parties.

What are soft collections?

Soft collections refer to the initial, non-aggressive stage of debt collection where companies attempt to recover outstanding payments from customers through friendly reminders, such as phone calls, emails, or letters. The focus is on maintaining a positive relationship with the customer while encouraging them to pay their overdue bills. Soft collections typically avoid legal action or harsh tactics, instead prioritizing communication and negotiation to resolve payment issues amicably.
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Soft Collections jobs near you
Infographic showing various Soft Collections job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Collections Specialist - Soft

Collections Specialist - Soft

Hallandale Pharmacy

Fort Lauderdale, FL • On-site

$17.75 - $24/hr

Full-time

Posted 11 days ago

Job description

Description:

JOB SUMMARY

The Collections Specialist – Soft Collections is responsible for managing early-stage delinquent accounts while maintaining positive client relationships. This role focuses on proactive outreach to secure payment, resolve billing concerns, and reduce accounts receivable aging through professional and solution-oriented communication. The Collections Specialist also serves as a liaison between the Billing Department and the company's third-party collections agency by preparing, monitoring, and supporting accounts that require external collection efforts.


DUTIES AND RESPONSABILITIES

-Monitor and manage assigned accounts with outstanding balances.

-Contact clients via phone and email regarding past-due invoices in a professional, courteous, and timely manner.

-Review aging reports daily and prioritize collection activities based on account status.

-Research and resolve billing discrepancies or payment concerns that may delay payment.

-Document all collection activity, payment commitments, and client communications within the appropriate systems.

-Process and monitor payment arrangements approved by management.

-Collaborate with Billing, Customer Service, Sales, and other internal departments to resolve account issues impacting collections.

-Assist with the preparation and submission of accounts referred to the company's third-party collections agency.

-Maintain communication with the third-party collections agency by providing requested documentation, monitoring account progress, reviewing recovery updates, and assisting with account reconciliation as needed.

-Review collection agency reports and communicate updates to management.

-Escalate high-risk accounts or unresolved collection issues to the Billing Manager.

Requirements:


SKILLS & ABILITIES

Excellent communication and interpersonal skills with a professional, customer-focused approach. Ability to build rapport and maintain positive client relationships while discussing outstanding balances.

Strong negotiation and conflict-resolution skills to encourage timely payment and resolve account concerns.

Ability to identify payment barriers and recommend appropriate solutions, including approved payment arrangements.

Strong organizational skills with the ability to manage multiple accounts and follow-up deadlines. Attention to detail and the ability to accurately document collection activities.

Ability to work independently while collaborating effectively with internal departments and third-party collection partners.


EDUCATION & EXPERIENCE

Associate's degree preferred or a minimum of three (3) years of experience in collections, accounts receivable, or billing.

Previous experience with soft collections and customer account management preferred. Strong communication, negotiation, and conflict-resolution skills.

Proficient in Google workplace and Office 365, particularly Excel and google sheets, Ability to work independently while collaborating effectively with internal departments and external partner.


AN EQUAL OPPORTUNITY EMPLOYER

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.