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Soft Collections Jobs (NOW HIRING)

CPI Security

Collections Agent

Charlotte, NC

$52K/yr

Minimum of 2 years B2C and "soft" collections experience a plus * The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off. * The pay for this position ...

CPI Security

Collections Agent

Charlotte, NC

$52K/yr

Minimum of 2 years B2C and "soft" collections experience a plus * The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off. * The pay for this position ...

CPI Security

Collections Agent

Charlotte, NC · On-site

$52K/yr

Minimum of 2 years B2C and "soft" collections experience a plus * The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off. * The pay for this position ...

Lowe's

Collections Representative

Mooresville, NC

$16 - $20.75/hr

Be responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including ...

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Accounts Receivable - Credit and Collections

Parsippany, NJ · On-site

$21 - $22/hr

Minimum 2 years of soft collections or Accounts Receivable experience required. * Strong written and verbal communication skills. * Excellent attention to detail and organizational skills. * Strong ...

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GFL Environmental

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

We are seeking a detail-oriented Collections Specialist to manage accounts, drive collection ... Experience with AS400 and Soft Pak software preferred. * Strong communication, problem-solving, and ...

PremiStar

Collections Specialist

Deerfield, IL · On-site

$18.75 - $25.50/hr

High School Diploma or equivalent EXPERIENCE: * 2+ years of collections, accounts receivable, or ... Experience with Microsoft Dynamics 365 or similar ERP systems preferred Soft Skills: * Clear and ...

FIRST INTERNET BANK

Collections Representative

Fishers, IN

$16 - $20.75/hr

As the Collections Representative, you will contact delinquent borrowers within assigned accounts ... Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education ...

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How much do soft collections jobs pay per hour?

As of May 31, 2026, the average hourly pay for soft collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Soft Collections Specialist, and why are they important?

To thrive as a Soft Collections Specialist, you need a solid understanding of basic accounting principles, customer account management, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and office productivity tools is typically required. Strong negotiation, problem-solving, and interpersonal communication skills help build rapport with customers and resolve payment issues amicably. These skills and qualities are essential to recover outstanding payments efficiently while maintaining positive customer relationships and upholding the company's reputation.

What are some common challenges faced in a Soft Collections role, and how can they be managed effectively?

One of the main challenges in a Soft Collections position is balancing the need to recover outstanding payments while maintaining positive customer relationships. Professionals in this role must use empathy and strong communication skills to understand customers' situations and negotiate workable payment solutions. Dealing with high call volumes and handling occasional difficult conversations can also be demanding. Building rapport, staying organized, and utilizing supportive team structures can help manage these challenges effectively, making the collections process more successful and less stressful for all parties.

What are soft collections?

Soft collections refer to the initial, non-aggressive stage of debt collection where companies attempt to recover outstanding payments from customers through friendly reminders, such as phone calls, emails, or letters. The focus is on maintaining a positive relationship with the customer while encouraging them to pay their overdue bills. Soft collections typically avoid legal action or harsh tactics, instead prioritizing communication and negotiation to resolve payment issues amicably.

What is the difference between Soft Collections vs Hard Collections?

AspectSoft CollectionsHard Collections
Required CredentialsBasic knowledge of credit and collections, often no formal certificationMore advanced certifications like Certified Collections Professional (CCP) may be preferred
Work EnvironmentCustomer service-focused, often in call centers or office settingsMore aggressive, may involve legal or skip-tracing activities
Employer & Industry UsageFinancial institutions, healthcare, retailDebt collection agencies, legal firms, financial services
Search & Comparison IntentUnderstanding customer-friendly debt recovery methodsLegal or aggressive debt recovery strategies

Soft Collections involves gentle, customer-focused approaches to recover debts, emphasizing communication and negotiation. Hard Collections is more assertive, often involving legal actions or skip-tracing. The choice depends on the company's debt recovery strategy and the debtor's situation.

More about Soft Collections jobs
What cities are hiring for Soft Collections jobs? Cities with the most Soft Collections job openings:
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Soft Collections jobs near you
Infographic showing various Soft Collections job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Collections Specialist - Hybrid

defi AUTO LLC

Roanoke, TX • On-site

$20/hr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

This class date is slated for July 13, 2026 and will be hybrid, based out of our Westlake, TX office location.


About defi SOLUTIONS:

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.

Learn more at defisolutions.com and follow us on LinkedIn.

What’s in it for you?

  • Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.)
  • Paid Training: Get set up for success from day one
  • Generous PTO and Paid Holidays
  • Education Support: Tuition reimbursement available
  • Day-One Benefits: Health, dental, and vision coverage start immediately
  • Career Growth: Strong focus on internal promotions

About the Role: As a Collections Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion.

Duties and Responsibilities:

  • Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates.
  • Process ACH Requests and provide payoff quotes
  • Perform soft collections: (1-45 days past due) and set up repayment plans
  • Use Skip Tracing tools to locate and update customer information

Metrics for Success:

  • Quality: 90% + customer interaction score
  • Adherence: 92% + to scheduled shifts and breaks
  • Efficiency: Average handle time under 400 seconds

Required Qualifications: (Applicants without these qualifications will not be considered)

  • High School Diploma or GED
  • Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
  • State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

Hours of operation are Monday - Thursday, 8:00 AM - 11:00 PM Eastern, Friday 8:00AM - 9:00PM Eastern & Saturday, 9:00 AM - 5:00 PM. Hours required are within these days and times.
Applicants are required to work a 40-hour work week.