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Soft Collections Jobs in Dallas, TX (NOW HIRING)

Thomas Printworks

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Collections Associate (Print Industry)

Richardson, TX · On-site

$17 - $19/hr

This is a "soft" collections position. * Mature, with a high degree of confidentiality, well-organized, flexible, good attitude, and interpersonal skills. * Energetic, organized, detail-oriented ...

Hyundai Capital

Collections Associate (PDS)

Plano, TX · On-site

$16.25 - $22.50/hr

WHAT YOU WILL DO The Collections Associate is primarily responsible for working a group of ... Strong problem solving and soft skills - Ability to research and solve account issues while ...

Hyundai Capital

Collections Associate (PDS)

Plano, TX · On-site

$16.25 - $22.50/hr

WHAT YOU WILL DO The Collections Associate is primarily responsible for working a group of ... Strong problem solving and soft skills - Ability to research and solve account issues while ...

Hyundai Capital

Collections Associate (PDS)

Plano, TX · On-site

$39K - $58K/yr

WHAT YOU WILL DO The Collections Associate is primarily responsible for working a group of ... Strong problem solving and soft skills - Ability to research and solve account issues while ...

Hyundai Capital

Collections Associate (PDS)

Plano, TX · On-site

$39K - $58K/yr

WHAT YOU WILL DO The Collections Associate is primarily responsible for working a group of ... Strong problem solving and soft skills - Ability to research and solve account issues while ...

Kennedy Services

Customer Care Representative

Coppell, TX · On-site

$14.75 - $20.25/hr

Experience with debt collections, call center work, or soft sales is a plus * Must have a friendly and positive approach to difficult situations * Ability to remain calm under pressure * Type at ...

Jobtailor

Assistant General Manager

Denton, TX · On-site

$65 - $95/hr

Oversee collections efforts at the property, in order to keep delinquencies under 2% of income ... LIHTC Program Knowledge Soft Skills * Team Leadership * Conflict Resolution * Communication Skills

Custom Dental PC

Financial Coordinator

Denton, TX · On-site

$25 - $27/hr

... collections, and keep patient accounts up to date. Key Responsibilities Insurance Management ... Soft Skills & Competencies * Detail-oriented and accurate in documentation * Confident discussing ...

Custom Dental PC

Financial Coordinator

Denton, TX · On-site

$20 - $25/hr

... collections, and keep patient accounts up to date. Checking in patients, Checking out patients ... Soft Skills & Competencies * Detail-oriented and accurate in documentation * Confident discussing ...

HARRIS & HARRIS LTD

Customer Care Advocate

Coppell, TX · On-site

Experience with debt collections, call center work, or soft sales is a plus * Must have a friendly and positive approach to difficult situations * Ability to remain calm under pressure * Type at ...

Harris & Harris

Customer Care Advocate

Coppell, TX · On-site

$15 - $16/hr

Experience with debt collections, call center work, or soft sales is a plus * Must have a friendly and positive approach to difficult situations * Ability to remain calm under pressure * Type at ...

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All JobsSoft Collections JobsSoft Collections Jobs in Dallas, TX

Soft Collections information

See Dallas, TX salary details

$12

$21

$29

How much do soft collections jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for soft collections in Dallas, TX is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.80 per hour, depending on experience, location, and employer.

What is soft collections?

Soft collections refer to the initial, non-aggressive stage of debt collection where companies attempt to recover outstanding payments from customers through friendly reminders, such as phone calls, emails, or letters. The focus is on maintaining a positive relationship with the customer while encouraging them to pay their overdue bills. Soft collections typically avoid legal action or harsh tactics, instead prioritizing communication and negotiation to resolve payment issues amicably.

What skills and qualifications are needed to thrive as a soft collections specialist?

To thrive as a Soft Collections Specialist, you need a solid understanding of basic accounting principles, customer account management, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and office productivity tools is typically required. Strong negotiation, problem-solving, and interpersonal communication skills help build rapport with customers and resolve payment issues amicably. These skills and qualities are essential to recover outstanding payments efficiently while maintaining positive customer relationships and upholding the company's reputation.

What are common challenges faced in a soft collections role, and how can they be managed effectively?

One of the main challenges in a Soft Collections position is balancing the need to recover outstanding payments while maintaining positive customer relationships. Professionals in this role must use empathy and strong communication skills to understand customers' situations and negotiate workable payment solutions. Dealing with high call volumes and handling occasional difficult conversations can also be demanding. Building rapport, staying organized, and utilizing supportive team structures can help manage these challenges effectively, making the collections process more successful and less stressful for all parties.

What is the difference between Soft Collections vs Hard Collections?

AspectSoft CollectionsHard Collections
Required CredentialsBasic knowledge of credit and collections, often no formal certificationMore advanced certifications like Certified Collections Professional (CCP) may be preferred
Work EnvironmentCustomer service-focused, often in call centers or office settingsMore aggressive, may involve legal or skip-tracing activities
Employer & Industry UsageFinancial institutions, healthcare, retailDebt collection agencies, legal firms, financial services
Search & Comparison IntentUnderstanding customer-friendly debt recovery methodsLegal or aggressive debt recovery strategies

Soft Collections involves gentle, customer-focused approaches to recover debts, emphasizing communication and negotiation. Hard Collections is more assertive, often involving legal actions or skip-tracing. The choice depends on the company's debt recovery strategy and the debtor's situation.

What are popular job titles related to Soft Collections jobs in Dallas, TX?

For Soft Collections jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Soft Collections jobs in Dallas, TX look for?

The top searched job categories for Soft Collections jobs in Dallas, TX are:

Soft Collections jobs near you
Infographic showing various Soft Collections job openings in Dallas, TX as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,166 per year, or $21.2 per hour.

Collections Associate (Print Industry)

Thomas Printworks

Richardson, TX • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

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Job description

Thomas Printworks is searching for a talented individual to work in our corporate accounting team. You must be efficient, capable of multitasking, and possess the ability to apply your experience and knowledge to new and changing situations. The successful candidate will be part of a team that reports to the Customer Accounts Receivable Supervisor and interfaces with upper management. This is a full-time and in-person position based out of our corporate office in Richardson, TX.

About Our Company: We are a privately held diversified printing services company with annual revenues of almost $65 million. We have been in business for 70 years, with over 20 locations operating throughout Texas, Arizona, Florida, and Minnesota. Thomas Printworks truly is “Everything Print” – From custom printed wallpaper, canvas art, wall graphics, sports, stadium graphics, museum mounted prints, marketing collateral, banner graphics, vehicle graphics, direct mail, and much more!

If you’re looking for a dynamic opportunity and would like to work for a company where growth is encouraged, we may be a match!

Responsibilities

  • Maintain acceptable outstanding A/R levels for assigned accounts with a focus on aged receivables and past-due amounts.
  • Prepare customer account reconciliations as needed.
  • Establish relationships and maintain consistent communications with both internal and external customers.
  • Resolve disputes and billing issues via research and analysis.
  • Document status and communication efforts on all assigned account activity.
  • As needed, run aging reports and queries, and reprint customer invoices.
  • Respond to common inquiries or complaints from customers.
  • Prepare and mail monthly customer statements.
  • Prepare adjustments to customer accounts and submit for supervisor and management approval.
  • Facilitate resolution of A/R issues with customers.
  • Meet deadlines, especially with respect to month-end closings and customer statements.
  • Maintain and observe company A/R policies and procedures at all times.
  • Document and keep the supervisor informed of problems with customer accounts.
  • Other duties as assigned.

Requirements

  • Strong computer skills (Microsoft Outlook, Excel, Word).
  • Microsoft Dynamics GP (Great Plains) experience strongly preferred.
  • Excellent communication skills, both verbal and written.
  • Must be customer service oriented. This is a “soft” collections position.
  • Mature, with a high degree of confidentiality, well-organized, flexible, good attitude, and interpersonal skills.
  • Energetic, organized, detail-oriented, self-starter who conscientiously and methodically approaches work through to completion.
  • Accurate typing and data entry skills.
  • Ability to accept and adapt to change.
  • Manufacturing/retail/distribution/services industry experience preferred.

​Thomas Printworks offers a competitive compensation package based on education and experience, plus excellent benefits that include the following:

  • Comprehensive health benefit package
  • Basic Life / AD&D Insurance- We pay 100% of the first $25,000
  • Short Term Disability- We pay 100% of the employee premiums
  • Voluntary Life/ AD&D
  • Voluntary Long Term Disability
  • Supplemental Insurance Options
  • Dental and Vision Insurance
  • Work/Life balance and wellness initiatives
  • Employee Assistance Program
  • Paid Time Off
  • Employee Discounts
  • 401(k) with company match
  • Training

Our Values: To be an organization committed to continuous growth, profitability, and values, where our customers recommend us, our employees treasure us, and our peers admire us.

Thomas Printworks is an Equal Opportunity Employer. Employee applicant background check and drug screening required. We invite you to check out our website at www.thomasprintworks.com to learn more about our company.

Company Description

www.thomasprintworks.com