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Soft Collections Jobs (NOW HIRING)

LHH US

Relationship Associate

Gresham, OR · On-site

$25 - $29/hr

Discuss short-term delinquencies as part of soft collections (not a collections role). * Respond to inbound email inquiries through a dedicated Branch inbox. * Collaborate with auction partners when ...

FIRST INTERNET BANK

Collections Representative

Fishers, IN · On-site

$16 - $20.75/hr

As the Collections Representative, you will contact delinquent borrowers within assigned accounts ... Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education ...

LHH US

Relationship Associate

Gresham, OR

$25 - $29/hr

Discuss short-term delinquencies as part of soft collections (not a collections role). * Respond to inbound email inquiries through a dedicated Branch inbox. * Collaborate with auction partners when ...

MBOMT

Collections Specialist

Houston, TX · On-site

$17.75 - $23.75/hr

The Collections Specialist Position The Collection Specialist is responsible for the maintenance ... Demonstrate a good customer service approach with the use of soft skills to ensure that we are ...

GFL Environmental

Collections Specialist

Kalkaska, MI · On-site

$17 - $22.75/hr

GESI is expanding! We are officially hunting for our next Collections Specialist in Kalkaska ... Soft Skills: Strong attention to detail and high level of accuracy, self-motivated team player with ...

GFL Environmental

Collections Specialist

Kalkaska, MI

$17 - $22.75/hr

GESI is expanding! We are officially hunting for our next Collections Specialist in Kalkaska ... Soft Skills: Strong attention to detail and high level of accuracy, self-motivated team player with ...

Ferrellgas

Customer Service Specialist

Three Bridges, NJ

$17.25 - $22.75/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Three Bridges, NJ

$17.25 - $22.75/hr

... soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. • Supports the set-up of new customer accounts. • Meet or exceed minimum ...

Ferrellgas

Customer Service Specialist Part time

Albany, IN · On-site

$15.75 - $20.75/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Kinective

Accounting Intern

Gilbert, AZ · On-site

$20 - $23/hr

Soft Collections: Conduct professional outreach via email and phone to follow up on past-due balances. * Dispute Resolution: Work with the Sales and Customer Success teams to resolve billing ...

New

Ferrellgas

Customer Service Specialist

Three Bridges, NJ · On-site

$17.25 - $22.75/hr

... soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. • Supports the set-up of new customer accounts. • Meet or exceed minimum ...

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How much do soft collections jobs pay per hour?

As of May 31, 2026, the average hourly pay for soft collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Soft Collections Specialist, and why are they important?

To thrive as a Soft Collections Specialist, you need a solid understanding of basic accounting principles, customer account management, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and office productivity tools is typically required. Strong negotiation, problem-solving, and interpersonal communication skills help build rapport with customers and resolve payment issues amicably. These skills and qualities are essential to recover outstanding payments efficiently while maintaining positive customer relationships and upholding the company's reputation.

What are some common challenges faced in a Soft Collections role, and how can they be managed effectively?

One of the main challenges in a Soft Collections position is balancing the need to recover outstanding payments while maintaining positive customer relationships. Professionals in this role must use empathy and strong communication skills to understand customers' situations and negotiate workable payment solutions. Dealing with high call volumes and handling occasional difficult conversations can also be demanding. Building rapport, staying organized, and utilizing supportive team structures can help manage these challenges effectively, making the collections process more successful and less stressful for all parties.

What are soft collections?

Soft collections refer to the initial, non-aggressive stage of debt collection where companies attempt to recover outstanding payments from customers through friendly reminders, such as phone calls, emails, or letters. The focus is on maintaining a positive relationship with the customer while encouraging them to pay their overdue bills. Soft collections typically avoid legal action or harsh tactics, instead prioritizing communication and negotiation to resolve payment issues amicably.

What is the difference between Soft Collections vs Hard Collections?

AspectSoft CollectionsHard Collections
Required CredentialsBasic knowledge of credit and collections, often no formal certificationMore advanced certifications like Certified Collections Professional (CCP) may be preferred
Work EnvironmentCustomer service-focused, often in call centers or office settingsMore aggressive, may involve legal or skip-tracing activities
Employer & Industry UsageFinancial institutions, healthcare, retailDebt collection agencies, legal firms, financial services
Search & Comparison IntentUnderstanding customer-friendly debt recovery methodsLegal or aggressive debt recovery strategies

Soft Collections involves gentle, customer-focused approaches to recover debts, emphasizing communication and negotiation. Hard Collections is more assertive, often involving legal actions or skip-tracing. The choice depends on the company's debt recovery strategy and the debtor's situation.

More about Soft Collections jobs
What cities are hiring for Soft Collections jobs? Cities with the most Soft Collections job openings:
What job categories do people searching Soft Collections jobs look for? The top searched job categories for Soft Collections jobs are:
Soft Collections jobs near you
Infographic showing various Soft Collections job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Relationship Associate

LHH US

Gresham, OR • On-site

$25 - $29/hr

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Relationship Associate - Gresham, OR
Full-Time | Contract (Potential Contract-to-Hire)
Employer: LHH Recruitment Solutions
Overview
LHH is seeking a Relationship Associate to support dealership partners by managing inbound inquiries, researching account issues, and providing accurate, solution-focused updates. This role is ideal for someone who enjoys problem-solving, navigating multiple systems, and delivering strong customer service. This is a full-time contract position with the possibility of converting to permanent employment.
Key Responsibilities
  • Manage 5-10 inbound calls daily from dealership partners regarding title status, monthly title inquiries, and soft delinquencies (2-3 days past due).
  • Research and resolve title or payment discrepancies by navigating systems such as Oracle, Salesforce/Tableau, and CRM/ERP platforms.
  • Review data to identify missing information and ensure accuracy across systems.
  • Discuss short-term delinquencies as part of soft collections (not a collections role).
  • Respond to inbound email inquiries through a dedicated Branch inbox.
  • Collaborate with auction partners when applicable (e.g., arbitration returns, fee waivers, credit line adjustments).
  • Provide clear, timely updates to dealership partners and internal stakeholders.
Ideal Candidate Profile
  • Strong computer aptitude with the ability to learn new systems quickly.
  • Experience with CRM or ERP tools; exposure to Oracle, SAP, or Salesforce/Tableau is a plus.
  • Background in customer service or sales is beneficial.
  • Excellent problem-solving abilities and comfort working across multiple systems.
  • Ability to review data, identify gaps, and work independently with minimal oversight.
Schedule
  • Monday-Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:30 AM - 5:00 PM
Compensation
  • $25-$29 per hour (contract)
Benefits (for LHH Associates)
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401(k) plan.
How to Apply
If you meet the qualifications and are interested in this opportunity, please submit your resume through the LHH job portal.
Required LHH Posting Language
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, please navigate to: https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws.
Pay Details: $25.00 to $29.00 per hour
Search managed by: Abigail Revalee
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.