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Soft Collections Jobs (NOW HIRING)

Travel + Leisure Co.

Customer Service Collections

Las Vegas, NV · Remote

$16.50 - $22.25/hr

At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both ...

ZIM

Senior Collections Specialist

Virginia Beach, VA · On-site +1

$16 - $21.75/hr

Responsible for mentoring, coaching and training select Collection Specialists to improve their "soft skills" and abilities with regards to collections. Responsible for administrative functions as ...

Travel + Leisure Co.

Customer Service Collections

Nevada, IA · On-site +1

$15 - $20.50/hr

At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both ...

ZIM

Senior Collections Specialist

Virginia Beach, VA · On-site

$16 - $21.75/hr

Responsible for mentoring, coaching and training select Collection Specialists to improve their "soft skills" and abilities with regards to collections. Responsible for administrative functions as ...

Medix

Medical Collections Specialist

Overland Park, KS · On-site

$18 - $20/hr

... Collections Representative to join our growing healthcare team. If you thrive in a fast-paced ... Soft Skills: High level of professionalism, excellent written and verbal communication, and strong ...

MBOMT

Collections Specialist

Houston, TX · On-site

$17.75 - $23.75/hr

The Collections Specialist Position The Collection Specialist is responsible for the maintenance ... Demonstrate a good customer service approach with the use of soft skills to ensure that we are ...

Ferrellgas

Customer Service Specialist

Three Bridges, NJ

$17.25 - $22.75/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Three Bridges, NJ

$17.25 - $22.75/hr

... soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. • Supports the set-up of new customer accounts. • Meet or exceed minimum ...

NuCO2

Senior Collections Analyst

Stuart, FL · On-site

Develop and deliver ongoing training programs (monthly/quarterly) to enhance technical and soft ... Experience in high-volume, B2B collections environment preferred INTERACTION: This position will ...

NuCO2

Senior Collections Analyst

Stuart, FL

Develop and deliver ongoing training programs (monthly/quarterly) to enhance technical and soft ... Experience in high-volume, B2B collections environment preferred INTERACTION: This position will ...

NuCo2

Senior Collections Analyst

Stuart, FL · On-site

Develop and deliver ongoing training programs (monthly/quarterly) to enhance technical and soft ... Experience in high-volume, B2B collections environment preferred INTERACTION: This position will ...

Phelps Health

Billing Specialist 1

Phelps, NY · On-site

$19.75 - $26.50/hr

May perform "soft" collections for patient past due accounts. This may include contacting and notifying patients via phone or mail. * Understand managed care authorizations and limits to coverage ...

Ferrellgas

Customer Service Specialist

Three Bridges, NJ · On-site

$17.25 - $22.75/hr

... soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. • Supports the set-up of new customer accounts. • Meet or exceed minimum ...

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Soft Collections information

See salary details

$12

$21

$30

How much do soft collections jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for soft collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Soft Collections vs Hard Collections?

AspectSoft CollectionsHard Collections
Required CredentialsBasic knowledge of credit and collections, often no formal certificationMore advanced certifications like Certified Collections Professional (CCP) may be preferred
Work EnvironmentCustomer service-focused, often in call centers or office settingsMore aggressive, may involve legal or skip-tracing activities
Employer & Industry UsageFinancial institutions, healthcare, retailDebt collection agencies, legal firms, financial services
Search & Comparison IntentUnderstanding customer-friendly debt recovery methodsLegal or aggressive debt recovery strategies

Soft Collections involves gentle, customer-focused approaches to recover debts, emphasizing communication and negotiation. Hard Collections is more assertive, often involving legal actions or skip-tracing. The choice depends on the company's debt recovery strategy and the debtor's situation.

What are the key skills and qualifications needed to thrive as a Soft Collections Specialist, and why are they important?

To thrive as a Soft Collections Specialist, you need a solid understanding of basic accounting principles, customer account management, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and office productivity tools is typically required. Strong negotiation, problem-solving, and interpersonal communication skills help build rapport with customers and resolve payment issues amicably. These skills and qualities are essential to recover outstanding payments efficiently while maintaining positive customer relationships and upholding the company's reputation.

What are some common challenges faced in a Soft Collections role, and how can they be managed effectively?

One of the main challenges in a Soft Collections position is balancing the need to recover outstanding payments while maintaining positive customer relationships. Professionals in this role must use empathy and strong communication skills to understand customers' situations and negotiate workable payment solutions. Dealing with high call volumes and handling occasional difficult conversations can also be demanding. Building rapport, staying organized, and utilizing supportive team structures can help manage these challenges effectively, making the collections process more successful and less stressful for all parties.

What are soft collections?

Soft collections refer to the initial, non-aggressive stage of debt collection where companies attempt to recover outstanding payments from customers through friendly reminders, such as phone calls, emails, or letters. The focus is on maintaining a positive relationship with the customer while encouraging them to pay their overdue bills. Soft collections typically avoid legal action or harsh tactics, instead prioritizing communication and negotiation to resolve payment issues amicably.
More about Soft Collections jobs
What cities are hiring for Soft Collections jobs? Cities with the most Soft Collections job openings:
What job categories do people searching Soft Collections jobs look for? The top searched job categories for Soft Collections jobs are:
Soft Collections jobs near you
Infographic showing various Soft Collections job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Customer Service Collections

Customer Service Collections

Travel + Leisure Co.

Las Vegas, NV • Remote

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Travel + Leisure Co. rating

7.5

Company rating: 7.5 out of 10

Travel + Leisure Co.

Based on 25 frontline employees who took The Breakroom Quiz

7.9

Company rating compared to similar companies: 7.9 out of 10

Travel agencies average

Based on 148 frontline employees who took The Breakroom Quiz

The best things about working at Travel + Leisure Co.

  • 94%

    94% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 94%

    94% say their health insurance is affordable

    say their health insurance is affordable

  • 77%

    77% say they have respectful managers

    say they have respectful managers

Featured by Travel + Leisure Co., based on 25 Breakroom Quiz responses from their frontline employees

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Description

The world’s largest vacation ownership and exchange company, Travel + Leisure is looking for strong customer-focused individuals to join our 19,000 associates in the role of Customer Service Collector. We are currently only considering applicants within an hour drive from 10750 W. Charleston Blvd Las Vegas, NV 89135.

Why Travel + Leisure?  We are a company led by our values and a strong diverse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family.

How You’ll Shine:

  • At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.

  • A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.  

  • A competitive nature. Remaining focused in a goal-oriented atmosphere.

  • Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success.

  • Keep your cool.  You must always present a professional and friendly demeanor, which isn’t hard because we have the best owners in the world!

  • You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment!

  • Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home, but you may be located in-office based on business needs or performance.

What You’ll Bring:

  • You graduated high school or have your G.E.D

  • You can tell the recruiter about your experience relating to the above skills

  • You have at least 1 year of experience with Microsoft Office

  • You have at least 1 year contact center experience

  • You successfully provided the recruiter with the Internet and home requirements below

​

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

  • Dedicated high speed internet connection (DSL or Cable only)

  • Minimum of 100 Mbps – Download

  • Minimum of 6 Mbps – Upload

  • <100 ms Latency/Jitter/Ping

High Speed Modem:

  • Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)

  • Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

  • Must be a dedicated & private room away from general living space

  • Free from noise and distractions

  • Suitable office furniture

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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