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Soft Collections Jobs (NOW HIRING)

Ferrellgas

Customer Service Specialist Part time

Celina, OH · On-site

$16.50 - $21.75/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

MBOMT

Collections Specialist

Houston, TX · On-site

$17.75 - $23.75/hr

The Collections Specialist Position The Collection Specialist is responsible for the maintenance ... Demonstrate a good customer service approach with the use of soft skills to ensure that we are ...

Ferrellgas

Customer Service Specialist

Three Bridges, NJ · On-site

$17.25 - $22.75/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist Part time

Albany, IN · On-site

$15.75 - $20.75/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Three Bridges, NJ

$17.25 - $22.75/hr

... soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. • Supports the set-up of new customer accounts. • Meet or exceed minimum ...

Ferrellgas

Customer Service Specialist Part time

Kimmell, IN · On-site

$15.25 - $20.25/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

NuCO2

Senior Collections Analyst

Stuart, FL

Develop and deliver ongoing training programs (monthly/quarterly) to enhance technical and soft ... Experience in high-volume, B2B collections environment preferred INTERACTION: This position will ...

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NuCo2

Senior Collections Analyst

Stuart, FL

Develop and deliver ongoing training programs (monthly/quarterly) to enhance technical and soft ... Experience in high-volume, B2B collections environment preferred INTERACTION: This position will ...

NuCO2

Senior Collections Analyst

Stuart, FL · On-site

Develop and deliver ongoing training programs (monthly/quarterly) to enhance technical and soft ... Experience in high-volume, B2B collections environment preferred INTERACTION: This position will ...

Ferrellgas

Customer Service Specialist Part time

Albany, IN · On-site

$15.75 - $20.75/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Three Bridges, NJ · On-site

$17.25 - $22.75/hr

... soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. • Supports the set-up of new customer accounts. • Meet or exceed minimum ...

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Soft Collections information

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How much do soft collections jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for soft collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Soft Collections vs Hard Collections?

AspectSoft CollectionsHard Collections
Required CredentialsBasic knowledge of credit and collections, often no formal certificationMore advanced certifications like Certified Collections Professional (CCP) may be preferred
Work EnvironmentCustomer service-focused, often in call centers or office settingsMore aggressive, may involve legal or skip-tracing activities
Employer & Industry UsageFinancial institutions, healthcare, retailDebt collection agencies, legal firms, financial services
Search & Comparison IntentUnderstanding customer-friendly debt recovery methodsLegal or aggressive debt recovery strategies

Soft Collections involves gentle, customer-focused approaches to recover debts, emphasizing communication and negotiation. Hard Collections is more assertive, often involving legal actions or skip-tracing. The choice depends on the company's debt recovery strategy and the debtor's situation.

What are the key skills and qualifications needed to thrive as a Soft Collections Specialist, and why are they important?

To thrive as a Soft Collections Specialist, you need a solid understanding of basic accounting principles, customer account management, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and office productivity tools is typically required. Strong negotiation, problem-solving, and interpersonal communication skills help build rapport with customers and resolve payment issues amicably. These skills and qualities are essential to recover outstanding payments efficiently while maintaining positive customer relationships and upholding the company's reputation.

What are some common challenges faced in a Soft Collections role, and how can they be managed effectively?

One of the main challenges in a Soft Collections position is balancing the need to recover outstanding payments while maintaining positive customer relationships. Professionals in this role must use empathy and strong communication skills to understand customers' situations and negotiate workable payment solutions. Dealing with high call volumes and handling occasional difficult conversations can also be demanding. Building rapport, staying organized, and utilizing supportive team structures can help manage these challenges effectively, making the collections process more successful and less stressful for all parties.

What are soft collections?

Soft collections refer to the initial, non-aggressive stage of debt collection where companies attempt to recover outstanding payments from customers through friendly reminders, such as phone calls, emails, or letters. The focus is on maintaining a positive relationship with the customer while encouraging them to pay their overdue bills. Soft collections typically avoid legal action or harsh tactics, instead prioritizing communication and negotiation to resolve payment issues amicably.
More about Soft Collections jobs
What cities are hiring for Soft Collections jobs? Cities with the most Soft Collections job openings:
What job categories do people searching Soft Collections jobs look for? The top searched job categories for Soft Collections jobs are:
Soft Collections jobs near you
Infographic showing various Soft Collections job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Customer Service Specialist Part time

Customer Service Specialist Part time

Ferrellgas

Celina, OH • On-site

$16.50 - $21.75/hr

Part-time

Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Answer phones, chat, social media, or email in a polite, courteous, and professional manner.

  • Work with customers daily to sustain and improve business relationships and handle general customer issues.

  • Ensure accurate account maintenance and update account information.

Ferrellgas rating

6.9

Company rating: 6.9 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

36th of 62 rated delivery companies

Job description

Overview

Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.

Benefits

  • 401 (K) with generous company match
  • Paid Time Off (PTO)
  • Paid training
  • Employee Stock Ownership Plan (ESOP)
  • Propane Discounts
Responsibilities
  • Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
  • Works with customers daily to sustain and improve business relationships.
  • Ask probing questions to identify customer issues or concerns.
  • Ensures accurate account maintenance and updating of account information.
  • Uses next call avoidance technique to mitigate future questions.
  • Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
  • Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
  • Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
  • Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
  • Supports the set-up of new customer accounts.
  • Meet or exceed minimum performance standards outlined in company policy.
Qualifications
  • High School Diploma or equivalent.
  • 1 or more year(s) of customer service experience.
  • Exceptional customer service and negotiation skills.
  • Strong organizational skills with typing and data entry experience.
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
  • Proficient in Microsoft Office including Excel, Word, and Access.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Employment Type: PART_TIME

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