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Soft Collections Jobs (NOW HIRING)

Medix

Collections Manager

Houston, TX · On-site

$70K - $85K/yr

Collections Manager - Houston, Texas About: We are partnering with a leading healthcare services ... Perform additional duties as assigned Soft Skills & Attributes: * Compassionate and effective ...

Ferrellgas

Customer Service Specialist

Verona, NY

$17/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Howell, MI

$16 - $21/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Lowell, MI

$15.75 - $21/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Des Moines, IA · On-site

$16.50 - $22/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Howell, MI · On-site

$16 - $21/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Eugene, OR · On-site

$16.75 - $22.25/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Beaumont, CA · On-site

$19/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Hillsboro, OR · On-site

$18.50 - $24.50/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Tiverton, RI · On-site +1

$16 - $21/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

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All JobsSoft Collections Jobs

Soft Collections information

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$12

$21

$30

How much do soft collections jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for soft collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Soft Collections vs Hard Collections?

AspectSoft CollectionsHard Collections
Required CredentialsBasic knowledge of credit and collections, often no formal certificationMore advanced certifications like Certified Collections Professional (CCP) may be preferred
Work EnvironmentCustomer service-focused, often in call centers or office settingsMore aggressive, may involve legal or skip-tracing activities
Employer & Industry UsageFinancial institutions, healthcare, retailDebt collection agencies, legal firms, financial services
Search & Comparison IntentUnderstanding customer-friendly debt recovery methodsLegal or aggressive debt recovery strategies

Soft Collections involves gentle, customer-focused approaches to recover debts, emphasizing communication and negotiation. Hard Collections is more assertive, often involving legal actions or skip-tracing. The choice depends on the company's debt recovery strategy and the debtor's situation.

What are the key skills and qualifications needed to thrive as a Soft Collections Specialist, and why are they important?

To thrive as a Soft Collections Specialist, you need a solid understanding of basic accounting principles, customer account management, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and office productivity tools is typically required. Strong negotiation, problem-solving, and interpersonal communication skills help build rapport with customers and resolve payment issues amicably. These skills and qualities are essential to recover outstanding payments efficiently while maintaining positive customer relationships and upholding the company's reputation.

What are some common challenges faced in a Soft Collections role, and how can they be managed effectively?

One of the main challenges in a Soft Collections position is balancing the need to recover outstanding payments while maintaining positive customer relationships. Professionals in this role must use empathy and strong communication skills to understand customers' situations and negotiate workable payment solutions. Dealing with high call volumes and handling occasional difficult conversations can also be demanding. Building rapport, staying organized, and utilizing supportive team structures can help manage these challenges effectively, making the collections process more successful and less stressful for all parties.

What are soft collections?

Soft collections refer to the initial, non-aggressive stage of debt collection where companies attempt to recover outstanding payments from customers through friendly reminders, such as phone calls, emails, or letters. The focus is on maintaining a positive relationship with the customer while encouraging them to pay their overdue bills. Soft collections typically avoid legal action or harsh tactics, instead prioritizing communication and negotiation to resolve payment issues amicably.
More about Soft Collections jobs
What cities are hiring for Soft Collections jobs? Cities with the most Soft Collections job openings:
What job categories do people searching Soft Collections jobs look for? The top searched job categories for Soft Collections jobs are:
Soft Collections jobs near you
Infographic showing various Soft Collections job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Credit and Collections Supervisor (66293)

Credit and Collections Supervisor (66293)

Tireco, Inc

Jacksonville, FL • On-site

$58K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Key responsibilities

  • Supervises and coordinates daily credit and collection activities of assigned team members.

  • Reviews weekly aging reports and directs appropriate collection strategies based on account status, risk level, and customer history.

  • Prepares and reviews files for third-party collection agency assignment and monitors progress toward resolution.

Job description

JOB TITLE: Credit and Collections Supervisor - Jacksonville, FL
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
  • Sick Time - 5 days
  • Vacation Time - Earn up to 2-weeks on your first year of employment
  • Paid and Floating Holidays
  • Premium FREE Medical and Dental coverage options
  • Vision Insurance
  • 401(k) with company matching
  • Life Insurance
  • Discounts on Tires and Wheels
  • Opportunity for advancement

WE WANT TO HEAR FROM YOU IF YOU
  • Pride yourself in providing excellent customer service
  • Have proven time management mastery
  • Have the ability to work independently and in a team
  • Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITIES:
  • Supervises and coordinates daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelines
  • Exercises independent judgement in reviewing and resolving Soft Hold Orders to ensure timely review, escalation, and prompt resolution
  • Ensures timely and accurate communication of credit holds and releases to Sales and Operations
  • Reviews weekly aging reports and directs appropriate collection strategies based on account status, risk level, and customer history
  • Evaluates payment plans and special arrangements to ensure compliance with credit policies, escalating exceptions as appropriate
  • Proactively identifies high-risk or deteriorating accounts and provides recommendations to management regarding credit risk mitigation.
  • Partners with Sales and Operations to balance credit risk while supporting revenue growth
  • Ensures all internal and external credit-related communications are clearly documented in NetSuite
  • Monitors statement processing and collection workflow efficiency, identifying opportunities for improvements that increase efficiency and effectiveness.
  • Prepares and reviews files for third-party collection agency assignment and monitors progress toward resolution
  • Provides coaching, training, and performance feedback to team members
  • Plans and adjusts team schedules and workload distribution based on business needs and priorities
  • Participates in performance review processes and provides recommendations regarding, hiring, promotion, disciplinary action, and termination, with final authority retained by management
  • Analyzes and prepares monthly reports on credit exposure, delinquency trends, and DSO performance, highlighting key insights and recommendations
  • Participates in process improvement initiatives and internal audits recommending enhancements where appropriate
  • Serves as a supervisory-level point of escalation for internal team members and external customers, ensuring timely issue resolution and high-quality service

REQUIRED QUALIFICATIONS AND SKILLS:
  • 5+ years' experience in Accounts Receivable, credit and collections, or related role
  • 2+ years supervisory or team lead experience preferred
  • Bilingual (English/ Spanish) preferred
  • Strong understanding of credit risk assessment and financial statement analysis
  • Experience in corporate collections with large customer base
  • Proficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, Twist
  • Experience with ERP systems (NetSuite preferred)
  • Preferred industry experience in tire/wheels, auto parts, manufacturing, distribution
  • Strong analytical, communication, and negotiation skills

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