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Soft Collections Jobs (NOW HIRING)

Everon LLC

Specialist Retention

Wichita, KS

High School Diploma or General Education Degree (GED) * 3 years of customer service experience to include 1-2 years of retention/soft collections/sales experience and 1 year of alarm industry or call ...

Everon

Specialist Retention

Wichita, KS · On-site

High School Diploma or General Education Degree (GED) * 3 years of customer service experience to include 1-2 years of retention/soft collections/sales experience and 1 year of alarm industry or call ...

Fisher Associates

Billing Specialist

Rochester, NY · Hybrid

$25 - $31/hr

Support strong project financial performance by monitoring accounts receivable, assisting with soft collections, and ensuring timely submission and accuracy of timesheets, expense reports, and ...

Fisher Associates

Billing Specialist

Buffalo, NY · Hybrid

$25 - $31/hr

Support strong project financial performance by monitoring accounts receivable, assisting with soft collections, and ensuring timely submission and accuracy of timesheets, expense reports, and ...

Everon LLC

Specialist Retention

Wichita, KS · On-site

High School Diploma or General Education Degree (GED) * 3 years of customer service experience to include 1-2 years of retention/soft collections/sales experience and 1 year of alarm industry or call ...

Fuze Health

OR

$110.40K - $138K/yr

The Head of Billing and Collections is responsible for overseeing the daily operations of the ... Soft Skills: Strong analytical, problem-solving, and communication skills, with the ability to lead ...

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How much do soft collections jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for soft collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Soft Collections Specialist, and why are they important?

To thrive as a Soft Collections Specialist, you need a solid understanding of basic accounting principles, customer account management, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and office productivity tools is typically required. Strong negotiation, problem-solving, and interpersonal communication skills help build rapport with customers and resolve payment issues amicably. These skills and qualities are essential to recover outstanding payments efficiently while maintaining positive customer relationships and upholding the company's reputation.

What are some common challenges faced in a Soft Collections role, and how can they be managed effectively?

One of the main challenges in a Soft Collections position is balancing the need to recover outstanding payments while maintaining positive customer relationships. Professionals in this role must use empathy and strong communication skills to understand customers' situations and negotiate workable payment solutions. Dealing with high call volumes and handling occasional difficult conversations can also be demanding. Building rapport, staying organized, and utilizing supportive team structures can help manage these challenges effectively, making the collections process more successful and less stressful for all parties.

What are soft collections?

Soft collections refer to the initial, non-aggressive stage of debt collection where companies attempt to recover outstanding payments from customers through friendly reminders, such as phone calls, emails, or letters. The focus is on maintaining a positive relationship with the customer while encouraging them to pay their overdue bills. Soft collections typically avoid legal action or harsh tactics, instead prioritizing communication and negotiation to resolve payment issues amicably.

What is the difference between Soft Collections vs Hard Collections?

AspectSoft CollectionsHard Collections
Required CredentialsBasic knowledge of credit and collections, often no formal certificationMore advanced certifications like Certified Collections Professional (CCP) may be preferred
Work EnvironmentCustomer service-focused, often in call centers or office settingsMore aggressive, may involve legal or skip-tracing activities
Employer & Industry UsageFinancial institutions, healthcare, retailDebt collection agencies, legal firms, financial services
Search & Comparison IntentUnderstanding customer-friendly debt recovery methodsLegal or aggressive debt recovery strategies

Soft Collections involves gentle, customer-focused approaches to recover debts, emphasizing communication and negotiation. Hard Collections is more assertive, often involving legal actions or skip-tracing. The choice depends on the company's debt recovery strategy and the debtor's situation.

More about Soft Collections jobs
What cities are hiring for Soft Collections jobs? Cities with the most Soft Collections job openings:
What job categories do people searching Soft Collections jobs look for? The top searched job categories for Soft Collections jobs are:
Soft Collections jobs near you
Infographic showing various Soft Collections job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Specialist Retention

Everon LLC

Wichita, KS

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 hours ago

Everon rating

7.2

Company rating: 7.2 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

23rd of 32 rated health and safety providers

Job description

Company Overview:
At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.
Position Summary:
The Commercial Retention Specialist is responsible for retaining existing commercial customers by resolving outstanding issues and re-establishing value as an Everon customer.
IMPORTANT: This is an on-site position that reports daily to 800 E Waterman Street, Wichita, KS
Position Responsibilities:

  • Answer incoming commercial customer cancel phone calls and emails
  • De-escalate and resolve escalated customer issues by applying empathy, listening, and probing to get to the root cause of customer concern in efforts to retain commercial customers.
  • Communicate and partner with branch offices to resolve account issues and successfully reduce escalations and customer attrition.
  • Maintain a professional, calm, and pleasant voice image at all times when communicating with customers.
  • Must possess good decision-making skills, be very organized and detail oriented.
  • Interpret and decipher contract terms in effort to renegotiate commercial customer contracts utilizing SOA and sound business decisions.
  • Provide accurate and timely follow through on all customer inquiries or correspondence requiring research.
  • Provide advanced support for immediate resolutions regarding billing, account review, account updates, and adjustments.
  • Efficiently and accurately enter and maintain all customer account data and activity in appropriate systems.
  • Ensure pending actions are worked accurately and efficiently with timely follow up with customers.
  • Write correspondence to customers as necessary.
  • Maintain schedule adherence for shift start, breaks, and lunches.
  • Special projects as determined by management.
Benefits:
  • Medical, Dental and vision insurance
  • Paid Time Off
  • 401(k) plan with company matching contribution
  • Supplemental Voluntary Benefits
  • Tuition Reimbursement
  • Employee Referral Program
Qualifications - External
Education and Experience:
  • High School Diploma or General Education Degree (GED)
  • 3 years of customer service experience to include 1-2 years of retention/soft collections/sales experience and 1 year of alarm industry or call center experience.
  • Knowledge of and a proficiency in using a computer and Microsoft Office applications (Word, Excel, Access, Outlook), and web browser
  • Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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