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Soft Collections Jobs (NOW HIRING)

Quest Diagnostics

Collections Representative

Clifton, NJ · On-site

$17.20/hr

Collections Representative - Monday to Friday, 8:30 AM to 5:00 PM Eastern Pay range: $17.20+/ hour ... Soft Skills: * Excellent communication skills; ability to articulate complex billing issues across ...

Ferrellgas

Customer Service Specialist

Verona, NY · On-site

$17/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Howell, MI

$16 - $21/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Lowell, MI

$15.75 - $21/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Hillsboro, OR

$18.50 - $24.50/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Howell, MI · On-site

$16 - $21/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Ferrellgas

Customer Service Specialist

Beaumont, CA

$19/hr

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.

Fuze Health

OR · On-site

$110K - $138K/yr

The Head of Billing and Collections is responsible for overseeing the daily operations of the ... Soft Skills: Strong analytical, problem-solving, and communication skills, with the ability to lead ...

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Soft Collections information

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$12

$21

$30

How much do soft collections jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for soft collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Soft Collections vs Hard Collections?

AspectSoft CollectionsHard Collections
Required CredentialsBasic knowledge of credit and collections, often no formal certificationMore advanced certifications like Certified Collections Professional (CCP) may be preferred
Work EnvironmentCustomer service-focused, often in call centers or office settingsMore aggressive, may involve legal or skip-tracing activities
Employer & Industry UsageFinancial institutions, healthcare, retailDebt collection agencies, legal firms, financial services
Search & Comparison IntentUnderstanding customer-friendly debt recovery methodsLegal or aggressive debt recovery strategies

Soft Collections involves gentle, customer-focused approaches to recover debts, emphasizing communication and negotiation. Hard Collections is more assertive, often involving legal actions or skip-tracing. The choice depends on the company's debt recovery strategy and the debtor's situation.

What are the key skills and qualifications needed to thrive as a Soft Collections Specialist, and why are they important?

To thrive as a Soft Collections Specialist, you need a solid understanding of basic accounting principles, customer account management, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and office productivity tools is typically required. Strong negotiation, problem-solving, and interpersonal communication skills help build rapport with customers and resolve payment issues amicably. These skills and qualities are essential to recover outstanding payments efficiently while maintaining positive customer relationships and upholding the company's reputation.

What are some common challenges faced in a Soft Collections role, and how can they be managed effectively?

One of the main challenges in a Soft Collections position is balancing the need to recover outstanding payments while maintaining positive customer relationships. Professionals in this role must use empathy and strong communication skills to understand customers' situations and negotiate workable payment solutions. Dealing with high call volumes and handling occasional difficult conversations can also be demanding. Building rapport, staying organized, and utilizing supportive team structures can help manage these challenges effectively, making the collections process more successful and less stressful for all parties.

What are soft collections?

Soft collections refer to the initial, non-aggressive stage of debt collection where companies attempt to recover outstanding payments from customers through friendly reminders, such as phone calls, emails, or letters. The focus is on maintaining a positive relationship with the customer while encouraging them to pay their overdue bills. Soft collections typically avoid legal action or harsh tactics, instead prioritizing communication and negotiation to resolve payment issues amicably.
More about Soft Collections jobs
What cities are hiring for Soft Collections jobs? Cities with the most Soft Collections job openings:
What job categories do people searching Soft Collections jobs look for? The top searched job categories for Soft Collections jobs are:
Soft Collections jobs near you
Infographic showing various Soft Collections job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Design Director, Soft Wovens

Design Director, Soft Wovens

NYC Alliance Company LLC

New York, NY • On-site

$175K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

NYC Alliance Company LLC is seeking an experienced and visionary Design Director to lead the Women's Soft Wovens category across our discount businesses. This role is responsible for setting the creative direction and driving the end-to-end design process, from concept through final production, ensuring all product aligns with brand aesthetics, customer expectations, and evolving market trends. The ideal candidate brings a strong balance of creativity and commercial acumen, with the ability to translate insights into compelling, market-relevant collections. This leader will play a critical role in shaping seasonal strategies, elevating product quality, and fostering innovation, while mentoring and developing a high-performing design team. Working cross-functionally, the Design Director will ensure cohesive brand storytelling and deliver product that meets both creative and business objectives in a fast-paced, dynamic environment.
Key Responsibilities
• Define and execute the overall design vision and seasonal strategy for the Women's Soft Wovens category
• Develop innovative, trend-forward product that resonates with target customers and meets commercial objectives
• Lead, mentor, and inspire a team of designers, fostering creativity while maintaining high standards of execution
• Partner cross-functionally with Product Development, Merchandising, and Marketing to ensure cohesive storytelling and brand alignment
• Analyze market trends, fabrics, and emerging techniques, translating insights into actionable design direction
• Oversee the creation of tech packs, spec sheets, and production-ready documentation with accuracy and efficiency
• Participate in fittings, providing expert direction on garment construction, fit, and overall product refinement
Requirements
• Bachelor's degree in Fashion Design or a related field
• 8+ years of design experience, with a strong background soft wovens
• Proven success leading and developing high-performing design teams
• Strong ability to interpret and execute brand identity across multiple product lines
• Advanced proficiency in Adobe Illustrator, Photoshop, and Microsoft Office
• Deep knowledge of garment construction, fit, and manufacturing processes
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication, presentation, and leadership skills
Benefits
  • Competitive compensation packages
  • Medical, Dental, Vision, FSA
  • Retirement Savings Plan Match
  • Summer Fridays
  • Discounts and More!
  • Annual Salary $175,000
  • The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.
NYC Alliance logo

About NYC Alliance

Sourced by ZipRecruiter

NYC Alliance is a renowned organization within the fashion industry, headquartered in New York, NY, US. Founded on the principles of design intelligence, the company has dedicated itself to providing high-quality fashion products, specifically in women's apparel. The brand sets a landmark in the fashion industry by merging cutting-edge technology with on-trend designs. NYC Alliance is notable for its various product lines which encompass a range of clothing items, including tops, bottoms, jackets, and dresses.

Industry

Apparel and accessories stores

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

2008

Social media

Twitter

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