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Auto Finance Collection Jobs (NOW HIRING)

Carmax

Early Collections Representative

Emerson, GA

$14.25 - $19.50/hr

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way ... What you'll do * Make outbound collection calls in addition to taking incoming calls to/from ...

Carmax

Early Collections Representative

Acworth, GA

$13.75 - $18.75/hr

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way ... What you'll do * Make outbound collection calls in addition to taking incoming calls to/from ...

Carmax

Collections Representative

Woodstock, GA

$15.25 - $19.75/hr

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way ... What you'll do * Make outbound collection calls in addition to taking incoming calls to/from ...

Carmax

Collections Agent - Partially Remote

Acworth, GA · On-site +1

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way ... What you'll do * Make outbound collection calls in addition to taking incoming calls to/from ...

Carmax

Early Collections Representative

Kennesaw, GA

$14.75 - $20/hr

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way ... What you'll do * Make outbound collection calls in addition to taking incoming calls to/from ...

Carmax

Collections Agent - Partially Remote

Smyrna, GA · On-site +1

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way ... What you'll do * Make outbound collection calls in addition to taking incoming calls to/from ...

Carmax

Billing Specialist - Partially Remote

Roswell, GA · On-site +1

$18 - $24.50/hr

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way ... What you'll do * Make outbound collection calls in addition to taking incoming calls to/from ...

Carmax

Customer Service - Collections

Smyrna, GA

$16.75 - $22/hr

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way ... What you'll do * Make outbound collection calls in addition to taking incoming calls to/from ...

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$28K

$144.6K

$238K

How much do auto finance collection jobs pay per year?

As of Jun 5, 2026, the average yearly pay for auto finance collection in the United States is $144,648.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $174,000.00 per year, depending on experience, location, and employer.

What is an Auto Finance Collection job?

An Auto Finance Collection job involves contacting customers who have overdue car loan payments to remind them of their obligations and help them find solutions to bring their accounts current. Collectors may negotiate payment plans, process payments, and discuss possible consequences of non-payment, such as repossession. Strong communication and problem-solving skills are essential, as the role requires professionalism and empathy when dealing with customers facing financial difficulties.

What are the key skills and qualifications needed to thrive in the Auto Finance Collection position, and why are they important?

Success in Auto Finance Collection requires strong negotiation skills, attention to detail, and knowledge of lending and financial regulations, often supported by prior experience in collections or customer service. Familiarity with account management software, customer relationship management (CRM) systems, and collections databases is typically expected. Exceptional communication, problem-solving abilities, and professionalism help professionals navigate difficult conversations and find solutions with customers. These competencies are vital for maximizing recovery rates, maintaining positive client relationships, and ensuring compliance with industry standards.

What are some typical challenges faced in an Auto Finance Collection role?

Professionals in Auto Finance Collection often encounter challenges such as communicating with customers who are experiencing financial stress, negotiating repayment arrangements, and managing multiple accounts efficiently. Adapting to changing regulations and internal policies can add complexity to the process. Successful collectors are able to balance assertiveness with empathy, ensuring both customer satisfaction and the achievement of collection goals. Overcoming these challenges requires resilience, strong interpersonal skills, and a thorough understanding of finance industry practices.

More about Auto Finance Collection jobs
What cities are hiring for Auto Finance Collection jobs? Cities with the most Auto Finance Collection job openings:
What are the most commonly searched types of Auto Finance Collection jobs? The most popular types of Auto Finance Collection jobs are:
What states have the most Auto Finance Collection jobs? States with the most job openings for Auto Finance Collection jobs include:
What job categories do people searching Auto Finance Collection jobs look for? The top searched job categories for Auto Finance Collection jobs are:
Auto Finance Collection jobs near you
Infographic showing various Auto Finance Collection job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $144,648 per year, or $69.5 per hour.

Account Associate (Full-Time & Part-Time)

Westlake Portfolio Services

Dallas, TX • On-site

$31K - $49K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Entry-Level Collections Agent - Start Your Career Today! Full-Time & Part-Time roles Available!
In-Office Only | Dallas, TX (Must live within 30 miles)
Start Your New Career Path with Westlake Financial!
Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry.
Why Westlake?
FULL-TIME role
  • Competitive pay - guaranteed base pay up to $15/hr.
  • Earn more with performance bonuses - up to $1,500+ each month!
  • Total potential compensation of $31,200-$49,200+ per year.
  • Grow your career fast - become promotion-eligible in as little as 6 months.
  • Join the #1 privately held auto finance company in the U.S. and be part of a winning team!

PART-TIME role
  • Competitive pay - guaranteed base pay up to $15/hr.
  • Earn more with performance bonuses - up to $750+ each month!
  • Total potential compensation of $22,620-$31,620+ per year.
What You'll Do:
  • Connect with customers through outbound calls (don't worry, we'll train you!) using our easy auto-dial system.
  • Talk with customers to set up payment plans on early delinquent accounts and help them get back on track.
  • Answer inbound calls and provide friendly, professional support.
  • Use your communication skills and empathy to find fair, personalized solutions.
  • Follow company guidelines to ensure every interaction is handled the right way.
What We're Looking For:
  • Excellent communication and negotiation skills - you enjoy talking with people and finding solutions.
  • Strong listening skills and a genuine desire to help customers.
  • Thrives in a fast-paced call center environment where every day is different.
About Westlake Financial:
Westlake Financial is the largest privately held auto finance company in the U.S., known for rapid growth, innovation, and a strong path for career advancement.
Ready to Get Started?
Apply now to join a winning team and kick off your career with Westlake Financial in Dallas!
TASKS AND RESPONSIBILITIES
The Pre-30-Day Collector plays an important role in helping customers stay on track with their accounts while supporting Westlake Financial's continued success. We're looking for someone who's goal-driven, customer-focused, and ready to grow with us.
  • Use strong communication and negotiation skills to work with customers and help them make timely payments.
  • Meet and exceed daily and monthly performance goals.
  • Make effective outbound calls to customers to arrange payments or set up plans to resolve past-due accounts.
  • Handle inbound customer calls - providing professional, friendly assistance while addressing both service and collection needs.
  • Work with Westlake customers to find and arrange collection solutions for individual accounts.
  • Be a dependable team player who contributes to a positive, supportive work environment.

EXPERIENCE AND REQUIREMENTS
  • High School Diploma or GED preferred
  • Good communication, listening, and problem-solving skills
  • Basic to intermediate computer knowledge
  • Reliable attendance
  • Proper grammar and email etiquette
  • Type a minimum of 35 WPM
  • Ability to work under time constraints and daily deadlines
  • Good interpersonal skills and teamwork awareness
  • Willing and able to work a flexible schedule, including evening shifts, overtime and weekends
  • Bi-lingual (Spanish) is welcomed but not required
  • Auto Collections experience preferred

MACHINES, OFFICE EQUIPMENT & SOFTWARE
  • Daybreak or other retail consumer servicing systems.
  • Cisco or other auto dialer systems.
  • Web navigation and/or web-based applications.
  • Personal computer: Microsoft Word, Excel, and Outlook.
  • Comfortable using a computer keyboard and number pad for data entry.

Full-Time Employee Benefits (Available for Full-time role Only):
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Employee Stock Ownership Program
  • Paid vacation, sick days, and holidays
  • Life and Disability Insurance
  • Wellness Programs + Gym Access (Dallas office)
  • Discounts on entertainment, tech, and travel
  • UKG Wallet (early wage access)
  • Career growth & advancement support

Ready to Get Started?
  • Apply now to join a winning team and kick off your career with Westlake Financial in Dallas!

ABOUT US
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.
Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
ACKNOWLEDGMENTSWe will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#Collections #Collector #DebtCollection #DebtCollector #Debt
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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