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Auto Finance Collection Jobs (NOW HIRING)

MEI Group

Auto Collections Representative

Arlington, TX · On-site

$16 - $20.75/hr

With over 30 years of success in the automotive and finance industries, we're on a mission to make ... Meet or exceed daily, weekly, and monthly collection and performance goals. * Accurately document ...

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$28K

$144.6K

$238K

How much do auto finance collection jobs pay per year?

As of Aug 11, 2026, the average yearly pay for auto finance collection in the United States is $144,648.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $174,000.00 per year, depending on experience, location, and employer.

What is an auto finance collection?

An Auto Finance Collection job involves contacting customers who have overdue car loan payments to remind them of their obligations and help them find solutions to bring their accounts current. Collectors may negotiate payment plans, process payments, and discuss possible consequences of non-payment, such as repossession. Strong communication and problem-solving skills are essential, as the role requires professionalism and empathy when dealing with customers facing financial difficulties.

What are the key skills and qualifications needed to thrive in auto finance collection?

Success in Auto Finance Collection requires strong negotiation skills, attention to detail, and knowledge of lending and financial regulations, often supported by prior experience in collections or customer service. Familiarity with account management software, customer relationship management (CRM) systems, and collections databases is typically expected. Exceptional communication, problem-solving abilities, and professionalism help professionals navigate difficult conversations and find solutions with customers. These competencies are vital for maximizing recovery rates, maintaining positive client relationships, and ensuring compliance with industry standards.

What are some typical challenges faced in an auto finance collection role?

Professionals in Auto Finance Collection often encounter challenges such as communicating with customers who are experiencing financial stress, negotiating repayment arrangements, and managing multiple accounts efficiently. Adapting to changing regulations and internal policies can add complexity to the process. Successful collectors are able to balance assertiveness with empathy, ensuring both customer satisfaction and the achievement of collection goals. Overcoming these challenges requires resilience, strong interpersonal skills, and a thorough understanding of finance industry practices.

More about Auto Finance Collection jobs
What cities are hiring for Auto Finance Collection jobs? Cities with the most Auto Finance Collection job openings:
What are the most commonly searched types of Auto Finance Collection jobs? The most popular types of Auto Finance Collection jobs are:
What states have the most Auto Finance Collection jobs? States with the most job openings for Auto Finance Collection jobs include:
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Auto Finance Collection jobs near you
Infographic showing various Auto Finance Collection job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $144,648 per year, or $69.5 per hour.

Auto Collections / Loan Servicing Agent

CAG Acceptance

Scottsdale, AZ • On-site

$20 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Auto Collections / Loan Servicing Agent
Company: Chapman Automotive Group
Location: 7100 E. McDowell Rd. Scottsdale, AZ 85257
Schedule: Monday-Friday | 8am-5pm | Occasional Saturdays
Pay: $20-$23/hour (DOE)

About the Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Scottsdale location is hiring an Auto Collections/Loan Servicing Agent to join our team. We’re seeking a professional, detail-oriented individual who thrives in a fast-paced environment and excels in customer communication, negotiation, and account resolution. This is an excellent opportunity to grow your career within a dynamic auto finance environment.

Responsibilities

  • Handle a high volume of inbound and outbound collection calls
  • Negotiate payment arrangements while maintaining professionalism and compliance
  • Follow established collections call models and techniques
  • Perform skip-tracing to locate customers and update account information
  • Accurately document account activity and customer interactions
  • Process payments via check-by-phone and ACH transactions
  • Support daily collections operations and perform additional duties

Qualifications

  • High school diploma or equivalent required
  • Minimum 2 years of collections experience in sub-prime auto finance
  • Working knowledge of FDCPA regulations and applicable state laws
  • Strong negotiation, skip-tracing, problem-solving, and conflict resolution skills
  • Excellent communication, active listening, and organizational abilities
  • Proficiency in Microsoft Office
  • Ability to pass a background check and drug screening

Compensation & Perks

  • Competitive Pay: $20-$23 (DOE)
  • Opportunities for career growth and advancement
  • Supportive, team-oriented workplace
  • Employee discounts and assistance programs
  • Volunteer opportunities and employee engagement programs
  • Closed on Sundays

Benefits

  • Medical, dental, and vision insurance
  • 401(k) with company contributions
  • Life insurance
  • Paid time off and holidays
  • Access to onsite nurse practitioners and wellness support

How to Apply

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.

Apply