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Virtual Collections Agent Jobs (NOW HIRING)

Credit Wise Recovery Solutions

Virtual Collections Specialist Credit Wise Recovery Solutions is currently seeking virtual agents that have 1+ years of 3rd party collections experience to work from home. At CWR, your earning ...

Cwrs

Virtual Collections Specialist Credit Wise Recovery Solutions is currently seeking virtual agents that have 1+ years of 3rd party collections experience to work from home! At CWR, your earning ...

Virtual Teammate

Medical Biller

Glendale, AZ · On-site

$18 - $23.25/hr

Job Overview Virtual Teammate is building the most capable AI-enabled healthcare virtual workforce ... collections - fully supported by an AI agent that handles up to 55% of routine task volume so you ...

LoanCare

Collections Team Lead-Remote 12PM-9PM EST

$20.43 - $34.28/hr

Respond to agent questions within the Floor Center * Review Collections General voicemail daily ... Flexibility to work remotely, while staying connected through virtual engagement * Opportunities to ...

First Insurance Group

Production Agent

York, NE · On-site

Arrange payment terms for all accounts in accordance with agency credit and collections policy ... Access mental health support through our EAP, virtual fitness classes, in-office gym access (Omaha ...

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Virtual Collections Agent information

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How much do virtual collections agent jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for virtual collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What is a virtual collections agent?

A Virtual Collections Agent is a remote professional responsible for contacting customers to collect outstanding payments on accounts. They use phone calls, emails, and chat to negotiate payment plans, provide account information, and resolve billing issues. This role requires strong communication, negotiation, and problem-solving skills to ensure timely debt recovery while maintaining positive customer relationships. Many Virtual Collections Agents work for financial institutions, collection agencies, or companies with large customer billing operations. Effective agents are empathetic yet firm, helping customers find suitable payment solutions while meeting company targets.

What does a virtual collections agent do?

A typical day for a Virtual Collections Agent involves making outbound calls or sending digital communications to customers with overdue accounts, updating account records, and documenting all interactions in the collections management system. Agents work independently from a remote location but frequently participate in virtual team meetings or training sessions to stay updated on best practices and compliance requirements. You may also need to collaborate with team leads or supervisors to strategize about complex cases or escalate certain issues. This role requires balancing productivity targets with providing respectful and empathetic service to customers. The structure offers a mix of autonomy and team support, ideal for motivated self-starters.

What are the key skills and qualifications needed to thrive as a virtual collections agent?

To thrive as a Virtual Collections Agent, you need strong communication skills, attention to detail, and experience in customer service or debt collection, often supported by a high school diploma or equivalent. Familiarity with collections software (like debt management platforms), CRM systems, and call center technology is typically required. Excellent negotiation, emotional intelligence, and problem-solving abilities help agents build rapport and resolve payment issues effectively. These skills are vital to ensuring effective recovery of outstanding debts while maintaining positive customer relationships and adhering to regulatory guidelines.

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Virtual Collections Agent jobs near you
Infographic showing various Virtual Collections Agent job openings in the United States as of September 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.

Collection Agent

Remote

Credit Wise Recovery Solutions
See more jobs at Credit Wise Recovery Solutionsexternal

Full-time

Re-posted 15 days ago

Job description

Virtual Collections Specialist Credit Wise Recovery Solutions is currently seeking virtual agents that have 1+ years of 3rd party collections experience to work from home. At CWR, your earning potential is up to you. You can make as much as you put into using our provided software, training, and management support.

Agents rave about our integrated collections engine database and softphone communicator. All of these are provided to you at no additional cost. All that is needed from qualified applicants is the ambition to write your own paycheck.

Virtual Collections Specialist Overview: Are you a self-starter with some free time on your hands to make some money. Working as a virtual collections and recovery specialist you will be required to communicate with patients, clients, and consumers to attempt to bring resolution to unpaid accounts. You will provide thorough, efficient, and accurate updates on computer files for each call made.

You may process all correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA) You will maintain knowledge of functional area and company policies and procedures. You will provide feedback to management concerning possible problems or areas of improvement. You will provide valuable insight and recommendations to improve processes and efficiency.

You will perform other duties upon request of management. Virtual Agents are set up on an incredibly lucrative bonus structure that is paid bi-weekly. The earning potential is limitless.

Qualifications for Virtual Collections Specialist: High school diploma or General Educational Development (GED) Certificate Knowledge and understanding of company policies and procedures Knowledge and understanding of Fair Debt Collection Practices Act (FDCPA) Ability to maintain the highest level of confidentiality Proficient personal computer skills Excellent interpersonal, written, and oral communication skills Ability to work in a team-fostered environment Ability to work in a multi-tasked environment Ability to prioritize and organize work Ability to adapt to flexible work scheduling

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