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Virtual Collections Agent Jobs (NOW HIRING)

BE Group

VP, IT & Infrastructure

Malvern, PA

Specifically, they provide the technology and data necessary to increase collections efficiency ... Manage customer-data-center connectivity -- VPN tunnels, Azure Virtual WAN, and firewall posture ...

ITW MTS Systems

Software Engineer - DevOps

Eden Prairie, MN · On-site

$53.75 - $73.75/hr

Windows workstation administration for Azure DevOps build and test agent management. * Design ... Manage Azure DevOps collections, projects, repositories and users. * Collaborate with development ...

Meta

Data Engineer, Product Analytics

Washington, DC · On-site +1

$147K/yr

Design, build, and launch collections of sophisticated data models and visualizations that support ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Meta

Data Engineer, Product Analytics

Menlo Park, CA · On-site +1

$147K/yr

Design, build, and launch collections of sophisticated data models and visualizations that support ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Meta

Data Engineer, Product Analytics

Bellevue, WA · On-site +1

$177K/yr

Design, build, and launch collections of sophisticated data models and visualizations that support ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Meta

Data Engineer, Product Analytics

New York, NY · On-site +1

$177K/yr

Design, build, and launch collections of sophisticated data models and visualizations that support ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Meta

Data Engineer, Product Analytics

Seattle, WA · On-site +1

$147K/yr

Design, build, and launch collections of sophisticated data models and visualizations that support ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Meta

Data Engineer, Product Analytics

$177K/yr

Design, build, and launch collections of sophisticated data models and visualizations that support ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

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How much do virtual collections agent jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for virtual collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What does a typical day look like for a Virtual Collections Agent?

A typical day for a Virtual Collections Agent involves making outbound calls or sending digital communications to customers with overdue accounts, updating account records, and documenting all interactions in the collections management system. Agents work independently from a remote location but frequently participate in virtual team meetings or training sessions to stay updated on best practices and compliance requirements. You may also need to collaborate with team leads or supervisors to strategize about complex cases or escalate certain issues. This role requires balancing productivity targets with providing respectful and empathetic service to customers. The structure offers a mix of autonomy and team support, ideal for motivated self-starters.

What is a Virtual Collections Agent job?

A Virtual Collections Agent is a remote professional responsible for contacting customers to collect outstanding payments on accounts. They use phone calls, emails, and chat to negotiate payment plans, provide account information, and resolve billing issues. This role requires strong communication, negotiation, and problem-solving skills to ensure timely debt recovery while maintaining positive customer relationships. Many Virtual Collections Agents work for financial institutions, collection agencies, or companies with large customer billing operations. Effective agents are empathetic yet firm, helping customers find suitable payment solutions while meeting company targets.

What are the key skills and qualifications needed to thrive in the Virtual Collections Agent position, and why are they important?

To thrive as a Virtual Collections Agent, you need strong communication skills, attention to detail, and experience in customer service or debt collection, often supported by a high school diploma or equivalent. Familiarity with collections software (like debt management platforms), CRM systems, and call center technology is typically required. Excellent negotiation, emotional intelligence, and problem-solving abilities help agents build rapport and resolve payment issues effectively. These skills are vital to ensuring effective recovery of outstanding debts while maintaining positive customer relationships and adhering to regulatory guidelines.

More about Virtual Collections Agent jobs
What cities are hiring for Virtual Collections Agent jobs? Cities with the most Virtual Collections Agent job openings:
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Virtual Collections Agent jobs near you
Infographic showing various Virtual Collections Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.
VP, IT & Infrastructure

VP, IT & Infrastructure

BE Group

Malvern, PA

Full-time

Posted 21 days ago

Job description

We are assisting our client in the hiring for a new role: VP, IT & Infrastructure.  Our client provides cloud-based collection software solutions for banks, credit unions, and fintechs to collect and manage their portfolios.
Specifically, they provide the technology and data necessary to increase collections efficiency, provide a digital consumer experience, reduce staff costs, anticipate delinquencies, and provide insight into future credit decisions.
This person will own every layer of our client’s environment. Three connected scopes will fall under this person:
  • The production SaaS platform. The Azure-hosted environment that their customers depend on. This includes reliability, performance, scaling, observability, cost, and the customer-data-center connections that keep regulated financial institutions integrated.
  • The product’s infrastructure surface. The cloud architecture decisions that shape what the product engineering and data teams can build. This includes networking, identity, secrets, environments, and deployment paths.
  • The internal company environment. The Microsoft 365 estate, Intune-managed devices, SharePoint and Teams, Power Platform automation, and the Copilot agents that their employees use to do their jobs.
Position requires that you’re local to Malvern, PA.
Responsibilities:
  • Lead the team that operates the production and internal Azure environment — App Services, Container Apps, Azure SQL, Entra ID, Application Gateway, and the networking layer that fronts the platform.
  • Own reliability, performance, and capacity — meet customer commitments, and run the monitoring, alerting, incident-response, and postmortem practice behind them.
  • Manage customer-data-center connectivity — VPN tunnels, Azure Virtual WAN, and firewall posture, with playbooks that make new customer turn-ups fast and predictable.
  • Lead the agentic operations agenda — Copilot in Azure, AI-driven monitoring and remediation, and automated runbooks that take recurring work (database setup, VPN config, certificate and secret rotation, IP whitelisting) off people’s plates.
  • Own the cost line — manage the Azure footprint’s operating cost, remove waste without hurting availability or performance, and bring a defensible cost-to-serve view to the committee quarterly.
  • Run the corporate Microsoft 365 estate — SharePoint, Teams, Outlook, Entra ID & Intune.
  • Own end-user support and IT operations — set the bar for response time and experience.
  • Lead the Power Platform and internal automation function — Power Apps, Power Automate, and Dataverse, governed — and treat recurring manual work as a defect to eliminate.
  • Lead the team through the agentic transition — identify the work an agent can do, automate it, free people for higher-leverage work, and be honest enough to bring them along.
Qualifications:
  • 5+ years in cloud, IT, or infrastructure operations with hands-on ownership of a production cloud environment.
  • Production cloud at scale: a customer-facing SaaS environment on Azure (or comparable cloud) where uptime and performance were contractually committed and measured. Regulated industry experience is a bonus.
  • Owned or directly overseen the corporate Microsoft 365 estate, device management, identity, and end-user support as a primary function.
  • Experience leading teams.
  • Deep, current Azure expertise: App Services, Function Apps, Container Apps, Azure SQL, Entra ID, Application Gateway, networking, and the monitoring stack — leveling up the team.
  • Infrastructure-as-code as muscle memory: Bicep, ARM, or Terraform.
  • Microsoft 365 and the digital workplace: SharePoint, Teams, Intune, Autopilot, Entra, Purview — opinionated on Power Platform governance and Copilot agents.
  • Networking and security fundamentals: VPN, VWAN, segmentation, identity, secrets, certificates — credible in an architecture review.