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Virtual Collections Agent Jobs (NOW HIRING)

Cresta

Associate Conversational AI Designer

$60K - $95K/yr

... collections, and customer service across a range of verticals, from financial services to ... Design and develop virtual agent solutions using Google's Dialogflow CX. Qualifications We Value:

Veterans Health Administration

Teller

Fayetteville, AR · On-site +1

$45K - $59K/yr

Summary Serves as a designated Treasury cashier and disbursing agent within Fiscal Service ... Verify Revenue Source Codes for collections against billing documents. * Document correct cost data ...

Yami

Wholesale Specialist

Brea, CA · On-site

$19.50 - $26.75/hr

The Wholesale Specialist is the principal selling agent. You'll open and scale new channels ... Conduct regular in-person visits and virtual check-ins; present assortments, pricing, promos; place ...

Yami

Wholesale Specialist

Brea, CA · On-site

$19.75 - $27/hr

The Wholesale Specialist is the principal selling agent. You'll open and scale new channels ... Conduct regular in-person visits and virtual check-ins; present assortments, pricing, promos; place ...

Cresta

Associate Conversational AI Designer

OR · On-site +1

$60K - $95K/yr

... collections, and customer service across a range of verticals, from financial services to ... Design and develop virtual agent solutions using Google's Dialogflow CX. Qualifications We Value:

Techridge, Inc.

Java Backend Developer

Mclean, VA · On-site

$51.75 - $67.25/hr

Interview Type: 1st round - Virtual | 2nd rounds - In Person Interview Placeholders: 6/30, 1:30 - 2 ... Have experience using at least one Coding Agent enabled IDE (e.g. VSCode, Amazon Kiro) Have ...

New

Tufts Medicine

$19 - $24.25/hr

Must be able to attend a full day of virtual orientation held on your first day - Monday, in-person ... collections, and payment processing. In addition, this role focuses on performing the following ...

BE Group

VP, IT & Infrastructure

Malvern, PA

Specifically, they provide the technology and data necessary to increase collections efficiency ... Manage customer-data-center connectivity -- VPN tunnels, Azure Virtual WAN, and firewall posture ...

New

ITW MTS Systems

Software Engineer - DevOps

Eden Prairie, MN · On-site

$53.75 - $73.75/hr

Windows workstation administration for Azure DevOps build and test agent management. * Design ... Manage Azure DevOps collections, projects, repositories and users. * Collaborate with development ...

Cresta

Conversation Design Intern (Customer Success)

Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation ... virtual agents for both voice and chat. The role is highly collaborative and will require that you ...

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Virtual Collections Agent information

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$11

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How much do virtual collections agent jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for virtual collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What does a typical day look like for a Virtual Collections Agent?

A typical day for a Virtual Collections Agent involves making outbound calls or sending digital communications to customers with overdue accounts, updating account records, and documenting all interactions in the collections management system. Agents work independently from a remote location but frequently participate in virtual team meetings or training sessions to stay updated on best practices and compliance requirements. You may also need to collaborate with team leads or supervisors to strategize about complex cases or escalate certain issues. This role requires balancing productivity targets with providing respectful and empathetic service to customers. The structure offers a mix of autonomy and team support, ideal for motivated self-starters.

What is a Virtual Collections Agent job?

A Virtual Collections Agent is a remote professional responsible for contacting customers to collect outstanding payments on accounts. They use phone calls, emails, and chat to negotiate payment plans, provide account information, and resolve billing issues. This role requires strong communication, negotiation, and problem-solving skills to ensure timely debt recovery while maintaining positive customer relationships. Many Virtual Collections Agents work for financial institutions, collection agencies, or companies with large customer billing operations. Effective agents are empathetic yet firm, helping customers find suitable payment solutions while meeting company targets.

What are the key skills and qualifications needed to thrive in the Virtual Collections Agent position, and why are they important?

To thrive as a Virtual Collections Agent, you need strong communication skills, attention to detail, and experience in customer service or debt collection, often supported by a high school diploma or equivalent. Familiarity with collections software (like debt management platforms), CRM systems, and call center technology is typically required. Excellent negotiation, emotional intelligence, and problem-solving abilities help agents build rapport and resolve payment issues effectively. These skills are vital to ensuring effective recovery of outstanding debts while maintaining positive customer relationships and adhering to regulatory guidelines.

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Virtual Collections Agent jobs near you
Associate Conversational AI Designer

Associate Conversational AI Designer

Cresta

Remote

$60K - $95K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.
Responsibilities:
  • Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
  • Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
  • Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
  • Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
  • Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.
  • Design and develop virtual agent solutions using Google's Dialogflow CX.

Qualifications We Value:
  • Strong communication skills (verbal and written).
  • Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
  • General knowledge of Conversational AI and natural language processing models.
  • Background in Linguistics preferred.
  • Experience working with Python is a plus.
  • Experience working with Dialogflow CX or another bot design platform is a plus

Perks & Benefits:
  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees
  • PTO: Flexible

Compensation at Cresta
Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $60,000-$95,000 + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

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