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Virtual Collections Agent Jobs in Massachusetts (NOW HIRING)

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Virtual Collections Agent information

What does a virtual collections agent do?

A typical day for a Virtual Collections Agent involves making outbound calls or sending digital communications to customers with overdue accounts, updating account records, and documenting all interactions in the collections management system. Agents work independently from a remote location but frequently participate in virtual team meetings or training sessions to stay updated on best practices and compliance requirements. You may also need to collaborate with team leads or supervisors to strategize about complex cases or escalate certain issues. This role requires balancing productivity targets with providing respectful and empathetic service to customers. The structure offers a mix of autonomy and team support, ideal for motivated self-starters.

What is a virtual collections agent?

A Virtual Collections Agent is a remote professional responsible for contacting customers to collect outstanding payments on accounts. They use phone calls, emails, and chat to negotiate payment plans, provide account information, and resolve billing issues. This role requires strong communication, negotiation, and problem-solving skills to ensure timely debt recovery while maintaining positive customer relationships. Many Virtual Collections Agents work for financial institutions, collection agencies, or companies with large customer billing operations. Effective agents are empathetic yet firm, helping customers find suitable payment solutions while meeting company targets.

What are the key skills and qualifications needed to thrive as a virtual collections agent?

To thrive as a Virtual Collections Agent, you need strong communication skills, attention to detail, and experience in customer service or debt collection, often supported by a high school diploma or equivalent. Familiarity with collections software (like debt management platforms), CRM systems, and call center technology is typically required. Excellent negotiation, emotional intelligence, and problem-solving abilities help agents build rapport and resolve payment issues effectively. These skills are vital to ensuring effective recovery of outstanding debts while maintaining positive customer relationships and adhering to regulatory guidelines.

What are popular job titles related to Virtual Collections Agent jobs in Massachusetts? For Virtual Collections Agent jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Virtual Collections Agent jobs in Massachusetts look for? The top searched job categories for Virtual Collections Agent jobs in Massachusetts are:
What cities in Massachusetts are hiring for Virtual Collections Agent jobs? Cities in Massachusetts with the most Virtual Collections Agent job openings:
Virtual Collections Agent jobs near you
Infographic showing various Virtual Collections Agent job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution.

1031 Exchange Business Development Officer

Northern Bank

Woburn, MA • On-site

$140K - $185K/yr

Full-time

Re-posted 5 days ago

Job description

SUMMARY/OBJECTIVE:
The 1031 Exchange Business Development Officer is responsible for business development for the Northern 1031 Exchange and Northern Realty platforms by identifying and pursuing opportunities with existing Northern Bank clients and non-clients.
KEY RESPONSIBILITIES:
  • Achieve monthly, quarterly, and annual deposit and revenue related goals established in the annual budgeting process
  • Grow 1031 business by developing new clients and new business opportunities and leverage existing networks
  • Build portfolio of local and national clients, manage relationships and drive strong client satisfaction
  • Attend industry specific trade shows, conferences, and seminars. Night and weekend work and travel may be required
  • Actively solicit CPA firms, Law Firms and Real Estate Agencies to establish relationships, and set Northern as Qualified Intermediary of choice
  • Set up on site, in-house or virtual appointments, classes and webinars for center of influences. CE credit offered for accredited schools
  • Answering all calls and emails in a timely manner. Some nights, weekends and holidays will be required
  • Identify any potential cross selling opportunities to Northern Realty for broker’s referral fees, Northern Financial or Asset Strategy for DST sales, Northern Bank Commercial Loan team and Northern Home Loan
JOB QUALIFICATIONS:
  • Bachelor’s Degree required; MBA/CES preferred
  • 10+ years in sales and marketing experience in real estate or 1031 Exchange industry
  • Basic understanding of 1031 Exchange tax code
  • Strong verbal and written skills
  • Strong analytical and problem-solving skills; well organized
  • Massachusetts Real Estate Agent license
The annual salary range for the 1031 Exchange Business Development Officer is $140000 - $185000 per year.

About Northern Bank & Trust Company

Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).

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