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Virtual Collections Agent Jobs in New York (NOW HIRING)

Design, build, and launch collections of sophisticated data models and visualizations that support ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Design, build, and launch collections of sophisticated data models and visualizations that support ... Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration ...

Virtual Collections Agent information

See New York salary details

$12

$19

$31

How much do virtual collections agent jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for virtual collections agent in New York is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $22.36 per hour, depending on experience, location, and employer.

What is a virtual collections agent?

A Virtual Collections Agent is a remote professional responsible for contacting customers to collect outstanding payments on accounts. They use phone calls, emails, and chat to negotiate payment plans, provide account information, and resolve billing issues. This role requires strong communication, negotiation, and problem-solving skills to ensure timely debt recovery while maintaining positive customer relationships. Many Virtual Collections Agents work for financial institutions, collection agencies, or companies with large customer billing operations. Effective agents are empathetic yet firm, helping customers find suitable payment solutions while meeting company targets.

What does a virtual collections agent do?

A typical day for a Virtual Collections Agent involves making outbound calls or sending digital communications to customers with overdue accounts, updating account records, and documenting all interactions in the collections management system. Agents work independently from a remote location but frequently participate in virtual team meetings or training sessions to stay updated on best practices and compliance requirements. You may also need to collaborate with team leads or supervisors to strategize about complex cases or escalate certain issues. This role requires balancing productivity targets with providing respectful and empathetic service to customers. The structure offers a mix of autonomy and team support, ideal for motivated self-starters.

What are the key skills and qualifications needed to thrive as a virtual collections agent?

To thrive as a Virtual Collections Agent, you need strong communication skills, attention to detail, and experience in customer service or debt collection, often supported by a high school diploma or equivalent. Familiarity with collections software (like debt management platforms), CRM systems, and call center technology is typically required. Excellent negotiation, emotional intelligence, and problem-solving abilities help agents build rapport and resolve payment issues effectively. These skills are vital to ensuring effective recovery of outstanding debts while maintaining positive customer relationships and adhering to regulatory guidelines.

What job categories do people searching Virtual Collections Agent jobs in New York look for?

The top searched job categories for Virtual Collections Agent jobs in New York are:

What cities in New York are hiring for Virtual Collections Agent jobs?

Cities in New York with the most Virtual Collections Agent job openings:

Infographic showing various Virtual Collections Agent job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $41,105 per year, or $19.8 per hour.

Data Engineer, Product Analytics

Meta

New York, NY

$177K/yr

Full-time

Re-posted 26 days ago


Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies


Job description

As a Data Engineer at Meta, you will shape the future of people-facing and business-facing products we build across our entire family of applications (Facebook, Instagram, Messenger, WhatsApp, Reality Labs, Threads). Your technical skills and analytical mindset will be utilized designing and building some of the world's most extensive data sets, helping to craft experiences for billions of people and hundreds of millions of businesses worldwide.In this role, you will collaborate with software engineering, data science, and product management teams to design/build scalable data solutions across Meta to optimize growth, strategy, and user experience for our 3 billion plus users, as well as our internal employee community.You will be at the forefront of identifying and solving some of the most interesting data challenges at a scale few companies can match. By joining Meta, you will become part of a world-class data engineering community dedicated to skill development and career growth in data engineering and beyond.Data Engineering: You will guide teams by building optimal data artifacts (including datasets and visualizations) to address key questions. You will refine our systems, design logging solutions, and create scalable data models. Ensuring data security and quality, and with a strong focus on efficiency, you will suggest architecture and development approaches and data management standards to address complex analytical problems.Product leadership: You will use data to shape product development, identify new opportunities, and tackle upcoming challenges. You'll ensure our products add value for users and businesses, by prioritizing projects, and driving innovative solutions to respond to challenges or opportunities.Communication and influence: You won't simply present data, but tell data-driven stories. You will convince and influence your partners using clear insights and recommendations. You will build credibility through structure and clarity, and be a trusted strategic partner.
Data Engineer, Product Analytics Responsibilities:
  • Conceptualize and own the data architecture for multiple large-scale projects, while evaluating design and operational cost-benefit tradeoffs within systems
  • Create and contribute to frameworks that improve the efficacy of logging data, while working with data infrastructure to triage issues and resolve
  • Collaborate with engineers, product managers, and data scientists to understand data needs, representing key data insights visually in a meaningful way
  • Define and manage Service Level Agreements for all data sets in allocated areas of ownership
  • Determine and implement the security model based on privacy requirements, confirm safeguards are followed, address data quality issues, and evolve governance processes within allocated areas of ownership
  • Design, build, and launch collections of sophisticated data models and visualizations that support multiple use cases across different products or domains
  • Solve our most challenging data integration problems, utilizing optimal Extract, Transform, Load (ETL) patterns, frameworks, query techniques, sourcing from structured and unstructured data sources
  • Assist in owning existing processes running in production, optimizing complex code through advanced algorithmic concepts
  • Optimize pipelines, dashboards, frameworks, and systems to facilitate easier development of data artifacts
  • Influence product and cross-functional teams to identify data opportunities to drive impact
  • Mentor team members by giving/receiving actionable feedback

Minimum Qualifications:
  • 7+ years of experience with SQL, ETL, data modeling, and at least one programming language (e.g., Python, C++, C#, Scala or others.)

Preferred Qualifications:
  • Master's or Ph.D degree in a STEM field
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$177,000/year to $247,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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