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Virtual Collections Agent Jobs (NOW HIRING)

Postman

Technical Community Manager

San Francisco, CA · On-site

Enable Ambassadors and MVPs to run local and virtual user groups, create content, and represent ... collections * Run structured UGC campaigns (e.g., monthly build challenges, "show us your agent ...

Cresta

Associate Conversational AI Designer

$60K - $95K/yr

... collections, and customer service across a range of verticals, from financial services to ... Design and develop virtual agent solutions using Google's Dialogflow CX. Qualifications We Value:

Yami

Wholesale Specialist

Brea, CA · On-site

$19.50 - $26.75/hr

The Wholesale Specialist is the principal selling agent. You'll open and scale new channels ... Conduct regular in-person visits and virtual check-ins; present assortments, pricing, promos; place ...

Yami

Wholesale Specialist

Brea, CA

$19.75 - $27/hr

The Wholesale Specialist is the principal selling agent. You'll open and scale new channels ... Conduct regular in-person visits and virtual check-ins; present assortments, pricing, promos; place ...

Cresta

Associate Conversational AI Designer

OR · On-site +1

$60K - $95K/yr

... collections, and customer service across a range of verticals, from financial services to ... Design and develop virtual agent solutions using Google's Dialogflow CX. Qualifications We Value:

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Virtual Collections Agent information

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$28

How much do virtual collections agent jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for virtual collections agent in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What does a typical day look like for a Virtual Collections Agent?

A typical day for a Virtual Collections Agent involves making outbound calls or sending digital communications to customers with overdue accounts, updating account records, and documenting all interactions in the collections management system. Agents work independently from a remote location but frequently participate in virtual team meetings or training sessions to stay updated on best practices and compliance requirements. You may also need to collaborate with team leads or supervisors to strategize about complex cases or escalate certain issues. This role requires balancing productivity targets with providing respectful and empathetic service to customers. The structure offers a mix of autonomy and team support, ideal for motivated self-starters.

What is a Virtual Collections Agent job?

A Virtual Collections Agent is a remote professional responsible for contacting customers to collect outstanding payments on accounts. They use phone calls, emails, and chat to negotiate payment plans, provide account information, and resolve billing issues. This role requires strong communication, negotiation, and problem-solving skills to ensure timely debt recovery while maintaining positive customer relationships. Many Virtual Collections Agents work for financial institutions, collection agencies, or companies with large customer billing operations. Effective agents are empathetic yet firm, helping customers find suitable payment solutions while meeting company targets.

What are the key skills and qualifications needed to thrive in the Virtual Collections Agent position, and why are they important?

To thrive as a Virtual Collections Agent, you need strong communication skills, attention to detail, and experience in customer service or debt collection, often supported by a high school diploma or equivalent. Familiarity with collections software (like debt management platforms), CRM systems, and call center technology is typically required. Excellent negotiation, emotional intelligence, and problem-solving abilities help agents build rapport and resolve payment issues effectively. These skills are vital to ensuring effective recovery of outstanding debts while maintaining positive customer relationships and adhering to regulatory guidelines.

More about Virtual Collections Agent jobs
What cities are hiring for Virtual Collections Agent jobs? Cities with the most Virtual Collections Agent job openings:
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Virtual Collections Agent jobs near you
Infographic showing various Virtual Collections Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,572 per year, or $18.1 per hour.
Contact Experience Agent- Part Time

Contact Experience Agent- Part Time

Education First FCU

Beaumont, TX • On-site

$14 - $19/hr

Part-time

Re-posted 26 days ago

Job description

Job Summary
Assist customers with a wide variety of services. Advise as to how to best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service.
Responsibilities and Duties
  • Identify products/services that might be beneficial to members. Provide them with information over the phone about the products/services, and how they would provide value to the member and encourage them to upgrade their relationship with the company (cross-telling/selling).
  • Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset PINs, process loan or credit card payments, etc.) to assure member's needs are addressed in a polite and friendly manner.
  • Cross-sell Virtual Branch and bill pay services and assist customers in setting up Virtual Branch enrollment and understanding the e-statement process.
  • Answer incoming calls and determine the needs of the caller and verify the caller's identity, then determine if you can provide direct assistance (i.e. teller services) of that you will connect the caller with the appropriate resource to address their need, minimizing the caller's time and effort in resolving their concern.
  • Monitor and process loan payoff information and provide this communication to dealerships and insurance companies in an accurate and timely manner.
  • Assist other departments and branches with transactions as needed, provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications.

Qualifications and Skills
  • Up to six months of similar or related experience including time spent in preparatory positions.
  • High school degree or GED required.
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

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