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Collection Officer Jobs in Arizona (NOW HIRING)

Structured Settlement

Be Seen First

Debt Collection Manager

Phoenix, AZ · On-site

$40K - $80K/yr

Operations Director / CEO About Us We are a professional debt recovery agency dedicated to ethical, compliant, and effective collection practices. We partner with clients across industries to recover ...

City of WIlliams

Police Officer

Williams, AZ · On-site

Police Officer Police Officer I Job Classification: Grade 8 $58,094 - $73,070 DEFINITION Under ... collection and preservation of evidence. Assist in the execution of various writs, the service of ...

City of Williams Arizona

Police Officer

Williams, AZ · On-site

Police Officer Police Officer I Job Classification: Grade 8 $58,094 - $73,070 DEFINITION Under ... collection and preservation of evidence. Assist in the execution of various writs, the service of ...

City of Glendale (AZ)

Police Officer

Glendale, AZ · On-site

$76K - $107K/yr

... collection equipment Ability to: Analyze situations, maintain composure, make effective and ... Officer Certification Must continuously meet all the requirements and standards of AZPOST Valid ...

ICCU

Commercial Loan Officer - Tucson

Tucson, AZ · On-site

When possible, bring junior loan officers on outside sales and join them on their calls to help mentor and train. * Assist Credit Union with collection efforts on delinquent business loans as needed.

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Collection Officer information

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$12

$21

$38

How much do collection officer jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for collection officer in Arizona is $21.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $27.55 per hour, depending on experience, location, and employer.

What is a collection officer?

Collection Officers are professionals responsible for recovering overdue payments from individuals or businesses on behalf of their employers, such as banks, financial institutions, or utility companies. They contact customers to remind them of their debts, negotiate repayment plans, and may take legal action when necessary. Collection Officers need strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations. Their main goal is to ensure timely debt recovery while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collection officer?

To thrive as a Collection Officer, you need strong negotiation skills, financial acumen, and a basic understanding of credit management, typically supported by a diploma or degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and relevant regulatory frameworks is often required. Excellent communication, resilience, and problem-solving abilities help you manage difficult conversations and maintain client relationships. These skills are crucial for achieving recovery targets while upholding professionalism and compliance in a challenging environment.

What are some common challenges collection officers face when communicating with clients, and how can they overcome them?

Collection Officers often encounter challenges such as handling difficult conversations with clients who may be experiencing financial stress or are unwilling to cooperate. To overcome these challenges, effective communication, empathy, and negotiation skills are essential. Building rapport and maintaining professionalism can help de-escalate tense situations, while following clear company protocols ensures compliance and fairness. Continuous training and support from team leaders also play a crucial role in helping Collection Officers manage these challenges successfully.

What skills do you need to be a collection officer?

A collection officer needs strong communication and negotiation skills to effectively contact debtors and secure payments. Attention to detail, organizational abilities, and knowledge of relevant laws and regulations are also important, along with proficiency in using collection software and maintaining accurate records.

What are popular job titles related to Collection Officer jobs in Arizona?

For Collection Officer jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Collection Officer jobs in Arizona look for?

The top searched job categories for Collection Officer jobs in Arizona are:

What are popular job titles related to Collection Officer jobs in AZ?

For Collection Officer jobs in AZ, the most frequently searched job titles are:

Collection Officer jobs near you
Infographic showing various Collection Officer job openings in Arizona as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,092 per year, or $21.7 per hour.

Debt Collection Manager

Structured Settlement

Phoenix, AZ • On-site

$40K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

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Job description

Employment Type: Full-time

Competitive base salary + performance based incentives

Comprehensive benefits package (health, dental, vision, retirement plan)

Reports to: Operations Director / CEO

About Us

We are a professional debt recovery agency dedicated to ethical, compliant, and effective collection practices. We partner with clients across industries to recover outstanding balances while treating consumers with respect and adhering strictly to all applicable laws and regulations. Our team values integrity, results, and continuous improvement.

The Role

We are seeking an experienced Debt Collection Manager to lead our collections team. In this role, you will oversee daily operations, drive performance, ensure regulatory compliance, and develop strategies that maximize recoveries while maintaining high standards of professionalism and customer treatment.

Key Responsibilities

  • Lead, coach, and motivate a team of collectors to achieve and exceed recovery targets and KPIs
  • Develop, implement, and refine collection strategies, scripts, and workflows
  • Monitor portfolio performance, analyze data, and produce regular reports on recovery rates, aging, and team productivity
  • Ensure full compliance with all relevant laws and regulations (including FDCPA, and applicable state/local rules)
  • Handle escalated accounts, complex negotiations
  • Maintain accurate records and support audit readiness

What We’re Looking For

  • Proven experience (ideally 5+ years) in debt collections, with at least 2–3 years in a supervisory or managerial role
  • Strong knowledge of consumer protection and collections regulations
  • Demonstrated success in meeting or exceeding recovery targets
  • Excellent leadership, coaching, and people management skills
  • Strong analytical ability and comfort with performance metrics and reporting
  • Outstanding communication, negotiation, and problem solving skills
  • High ethical standards and a commitment to treating consumers fairly
  • Proficiency with collection software/CRM systems Google and Microsoft Office

What We Offer

  • Competitive base salary + performance based incentives
  • Comprehensive benefits package (health, dental, vision, retirement plan)
  • Professional development and training opportunities
  • Supportive, results driven team environment
  • Opportunity to make a measurable impact on company performance


We are an equal opportunity employer and value diversity in our workplace.

Join us and help lead a high performing collections team that delivers results the right way.

Company Description

We have been in business 20 plus years, four locations and growing!