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Collection Officer Jobs in Arizona (NOW HIRING)

ICCU

Commercial Loan Officer - Tucson

Tucson, AZ · On-site

When possible, bring junior loan officers on outside sales and join them on their calls to help mentor and train. * Assist Credit Union with collection efforts on delinquent business loans as needed.

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Collection Officer information

See Arizona salary details

$12

$21

$38

How much do collection officer jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for collection officer in Arizona is $21.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $27.55 per hour, depending on experience, location, and employer.

What are some common challenges Collection Officers face when communicating with clients, and how can they overcome them?

Collection Officers often encounter challenges such as handling difficult conversations with clients who may be experiencing financial stress or are unwilling to cooperate. To overcome these challenges, effective communication, empathy, and negotiation skills are essential. Building rapport and maintaining professionalism can help de-escalate tense situations, while following clear company protocols ensures compliance and fairness. Continuous training and support from team leaders also play a crucial role in helping Collection Officers manage these challenges successfully.

What are Collection Officers?

Collection Officers are professionals responsible for recovering overdue payments from individuals or businesses on behalf of their employers, such as banks, financial institutions, or utility companies. They contact customers to remind them of their debts, negotiate repayment plans, and may take legal action when necessary. Collection Officers need strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations. Their main goal is to ensure timely debt recovery while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collection Officer, and why are they important?

To thrive as a Collection Officer, you need strong negotiation skills, financial acumen, and a basic understanding of credit management, typically supported by a diploma or degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and relevant regulatory frameworks is often required. Excellent communication, resilience, and problem-solving abilities help you manage difficult conversations and maintain client relationships. These skills are crucial for achieving recovery targets while upholding professionalism and compliance in a challenging environment.
What are popular job titles related to Collection Officer jobs in Arizona? For Collection Officer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Collection Officer jobs in Arizona look for? The top searched job categories for Collection Officer jobs in Arizona are:
What are popular job titles related to Collection Officer jobs in AZ? For Collection Officer jobs in AZ, the most frequently searched job titles are:
Collection Officer jobs near you

Commercial Loan Officer - Tucson

ICCU

Tucson, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Promote Credit Union loan products and services to small and medium-sized businesses throughout the community. Provide assistance and training to branch team members in areas related to commercial lending. Loan sizes for this position can range up to $10MM unless an existing relationship has been established and/or manager's approval is granted. Provide mentorship to less experienced Commercial Loan Officers and Business Loan Officers.
Duties and Responsibilities
  • Take a leadership role in representing the Credit Union to the local small business market to build awareness, brand image, credibility, and new business.
  • Actively participate in community business organizations and events.
  • Be responsible for generating and servicing a wide variety of small business loans. Contributes to deposit growth by cross selling and promoting additional credit union products.
  • Requires skills and experience in applicant interviewing and perceptive character judgment, loan structuring, credit analysis, and monitoring credit performance.
  • Coordinate and participate in joint calls with Business Relationship Officers, Private Client Officers, Wealth Management Officers, and other team members.
  • Aggressively seek and obtain quality new business from existing clients, prospecting calls, referrals, and cross selling efforts.
  • Build referral network of commercial realtors, CPAs, business brokers, and other business professionals.
  • Refer SBA 7a, and USDA B&I loans to the SBA Loan Officer(s).
  • Maintain in-depth product knowledge of all business services; provide quality referrals for business loans, merchant services, Preferred Pay, and other business and personal banking products.
  • Visit assigned branches monthly and cross-train team members as part of sales efforts; may conduct formal training on products and sales techniques.
  • When possible, bring junior loan officers on outside sales and join them on their calls to help mentor and train.
  • Assist Credit Union with collection efforts on delinquent business loans as needed.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree or equivalent experience.
  • Three to six years commercial banking experience.
  • Knowledge of commercial lending and commercial credit analysis required.
  • Ability to structure loans and monitor credit performance.
  • Ability to work independently, under pressure, and organize tasks for optimal performance.
  • Excellent communication, relationship building, and sales skills.

Performance Standard
  • Must take pride in the department and the credit union, always meeting and exceeding member's expectations.
  • Must be professional and courteous in manner, with a focus on attendance, quality, and quantity of work performed.
  • Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.

Physical Requirements
  • Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
  • Sit for extended periods of time.
  • Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
  • Repetitive motion using wrists, hands, and fingers.
  • Reach keyboards.
  • Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

This role offers benefits, including:
  • Competitive Pay
  • Medical, Dental, & Vision Insurance
  • Generous Paid Time Off
  • Paid Holidays
  • Matching 401K AND Pension
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Wellness Program
  • Paid Group Life and Disability Insurance
  • Awesome Culture
  • And More

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at ICCU to obtain employment.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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