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Collection Officer Jobs in Tennessee (NOW HIRING)

CMG Financial

Loan Officer (Knoxville)

Vonore, TN

The Loan Officer is responsible for originating mortgage loans by meeting with potential borrowers ... Manage customers through the entire loan process, from data collection and analysis through loan ...

CMG Financial

Loan Officer (Knoxville)

Vonore, TN

The Loan Officer is responsible for originating mortgage loans by meeting with potential borrowers ... Manage customers through the entire loan process, from data collection and analysis through loan ...

CMG Financial

Loan Officer (Knoxville)

Vonore, TN

The Loan Officer is responsible for originating mortgage loans by meeting with potential borrowers ... Manage customers through the entire loan process, from data collection and analysis through loan ...

Lee University

MAJOR GIFTS OFFICER

Cleveland, TN · On-site

$55K - $72K/yr

... collection and engagement process as part of the major donor solicitation strategy. * Provide ... The Major Gifts Officer is a full-time administrative position reporting to the Vice President for ...

CMG Financial

Loan Officer (Knoxville)

Vonore, TN · On-site

Description The Loan Officer is responsible for originating mortgage loans by meeting with ... Manage customers through the entire loan process, from data collection and analysis through loan ...

NC SECU

Lead Member Services Officer

Whiteville, TN

$17.25 - $21/hr

Act as a liaison(s) to Loss Mitigation and submit any required reporting of collection efforts ... Officer area including ensuring credit union policy and regulatory compliance. * Assist Member ...

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Collection Officer information

See Tennessee salary details

$12

$21

$37

How much do collection officer jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for collection officer in Tennessee is $21.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $26.83 per hour, depending on experience, location, and employer.

What are some common challenges Collection Officers face when communicating with clients, and how can they overcome them?

Collection Officers often encounter challenges such as handling difficult conversations with clients who may be experiencing financial stress or are unwilling to cooperate. To overcome these challenges, effective communication, empathy, and negotiation skills are essential. Building rapport and maintaining professionalism can help de-escalate tense situations, while following clear company protocols ensures compliance and fairness. Continuous training and support from team leaders also play a crucial role in helping Collection Officers manage these challenges successfully.

What are Collection Officers?

Collection Officers are professionals responsible for recovering overdue payments from individuals or businesses on behalf of their employers, such as banks, financial institutions, or utility companies. They contact customers to remind them of their debts, negotiate repayment plans, and may take legal action when necessary. Collection Officers need strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations. Their main goal is to ensure timely debt recovery while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collection Officer, and why are they important?

To thrive as a Collection Officer, you need strong negotiation skills, financial acumen, and a basic understanding of credit management, typically supported by a diploma or degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and relevant regulatory frameworks is often required. Excellent communication, resilience, and problem-solving abilities help you manage difficult conversations and maintain client relationships. These skills are crucial for achieving recovery targets while upholding professionalism and compliance in a challenging environment.
What are popular job titles related to Collection Officer jobs in Tennessee? For Collection Officer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Collection Officer jobs in Tennessee look for? The top searched job categories for Collection Officer jobs in Tennessee are:
What are popular job titles related to Collection Officer jobs in TN? For Collection Officer jobs in TN, the most frequently searched job titles are:
Collection Officer jobs near you
Infographic showing various Collection Officer job openings in Tennessee as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,918 per year, or $21.1 per hour.

Collections Officer I

SOUTHEAST FINANCIAL CREDIT UNION

Nashville, TN • On-site

$21.60 - $27/hr

Full-time

Re-posted 6 hours ago

Job description

The Collections Officer I supports the Credit Union's goals, values and philosophy by exhibiting the following behaviors: excellence, quality member service, commitment and accountability. As a member of the Credit Union's Collections team, performance includes demonstration of the following accountabilities: communication, job knowledge and quality member service.

Job Responsibilities:

  • Reviews status of delinquent loan accounts between 15-29 days delinquent. Communicates verbally and in writing with members to effect collection of past due loans; traces members who attempt to avoid obligation; maintains accurate records and documentation of contact.
  • Responsible for the collection of negative balance accounts. Communicates verbally and in writing with members to effect collection of past due accounts; traces members who attempt to avoid obligation; maintains accurate records and documentation of contact.
  • Provides support to the Collections Department to assist other employees with any tasks as needed. Performs other tasks requested by supervisor as they relate to the Credit Union and its functions.

Experience - One year to three years of similar or related experience

Education - A high school education or GED.

Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

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