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Collections Director Jobs (NOW HIRING)

PayJoy

Global Collections Director

San Francisco, CA · On-site

$258K - $279K/yr

This role PayJoy is seeking an experienced and innovative global collections leader to set the strategy and scale up our efforts to help customers successfully manage repayment. As a global Fintech ...

PayJoy

Global Collections Director

San Francisco, CA · On-site

$258K - $279K/yr

This role PayJoy is seeking an experienced and innovative global collections leader to set the strategy and scale up our efforts to help customers successfully manage repayment. As a global Fintech ...

PayJoy

Global Collections Director

San Francisco, CA · On-site

$258K - $279K/yr

This role PayJoy is seeking an experienced and innovative global collections leader to set the strategy and scale up our efforts to help customers successfully manage repayment. As a global Fintech ...

Microsoft

Collections Director - Treasury

Redmond, WA · On-site

The Treasury team is looking for a Collections Director - Treasury to lead the North American market and to partner with business leaders to accelerate profitable growth across North America. If you ...

MCI Careers

Call Center Collections Director

Tampa, FL · On-site

We are seeking an experienced and results-oriented Collections Operations Manager to lead and optimize our outbound collections function. This role is responsible for driving collection performance ...

MCI Careers

Call Center Collections Director

Tampa, FL · Remote

We are seeking an experienced and results-oriented Collections Operations Manager to lead and optimize our outbound collections function. This role is responsible for driving collection performance ...

MCI Careers

Call Center Collections Director

Tampa, FL · On-site +1

We are seeking an experienced and results-oriented Collections Operations Manager to lead and optimize our outbound collections function. This role is responsible for driving collection performance ...

MCI Careers

Call Center Collections Director

Tampa, FL · Remote

We are seeking an experienced and results-oriented Collections Operations Manager to lead and optimize our outbound collections function. This role is responsible for driving collection performance ...

ClarityPay

Head of Collections, Director/VP

Manhattan, NY · On-site

$175 - $225/hr

Head of Collections, Director/VP Reports to: Chief Operating Officer Location: In Office, New York About Us: We give businesses and their customers peace of mind by solving complex credit challenges ...

Sallie_mae

Director, Collections Strategy

Newark, DE · On-site

The Director, Collections Strategy will play a pivotal role in shaping and executing the Recovery and Collections Contact Strategy for Private Student Loan portfolio in their first line of defense ...

Blaze Credit Union

Director Collections

Saint Paul, MN · On-site

$103K - $155K/yr

Collaborate with Enterprise Risk Management and cross-functional teams to optimize collections ... Use clear communication skills to direct staff and report to upper management * Communicate and ...

Marmon

Director - Collections & Recovery

Westlake, OH · On-site

The Director of Collections & Recovery is a senior leader responsible for designing, executing, and continuously optimizing the organization's end-to-end collections strategy. This includes oversight ...

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Collections Director information

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$57K

$101.2K

$164K

How much do collections director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for collections director in the United States is $101,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $110,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the collections director position, and why are they important?

To thrive as a Collections Director, you need expertise in credit and collections management, financial analysis, and team leadership, often supported by a bachelor's degree in finance, business, or a related field. Familiarity with collections software (such as FICO Debt Manager or CUBS), ERP systems, and regulatory compliance certifications like FCRA is typical. Strong negotiation, communication, and problem-solving abilities help Collections Directors manage sensitive client relationships and motivate their teams. These skills and credentials are essential for maximizing cash flow, minimizing bad debt, and ensuring compliance with legal and organizational policies.

What are the typical daily responsibilities of a collections director?

A Collections Director oversees and directs the organization's credit and collections activities, including managing a team of collectors, setting collection targets, and monitoring key performance metrics. They review accounts receivable ledgers, negotiate payment arrangements with clients, and implement policies to improve cash flow. Strategic meetings with senior management and cross-department collaboration with sales and finance teams are also common. This role requires balancing effective debt recovery with excellent customer service and compliance with industry regulations.

What is a collections director?

A Collections Director oversees an organization's debt recovery operations, ensuring efficient collection processes while maintaining compliance with regulations. They develop strategies to improve recovery rates, manage collection teams, and collaborate with other departments to minimize financial risk. Strong leadership, analytical skills, and knowledge of collection laws are essential for success in this role.

More about Collections Director jobs
What cities are hiring for Collections Director jobs? Cities with the most Collections Director job openings:
What are the most commonly searched types of Collections jobs? The most popular types of Collections jobs are:
Who are the top companies hiring for Collections Director jobs? The top employers for Collections Director jobs are:
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Collections Director jobs near you
Infographic showing various Collections Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $101,171 per year, or $48.6 per hour.

Global Collections Director

PayJoy

San Francisco, CA • On-site

$258K - $279K/yr

Full-time

Posted 6 days ago

Job description

About PayJoy
 
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
 
This role

PayJoy is seeking an experienced and innovative global collections leader to set the strategy and scale up our efforts to help customers successfully manage repayment.

As a global Fintech, we operate at scale across Latin American, Africa, and Asia, serving tens of millions of customers.  We are a registered Public Benefit Corporation and balance positive customer benefit with for-profit company scale.  This leader will help us fulfill our mission to serve our customers by delivering strong portfolio performance, ensuring fair customer treatment, and building long-term customers relationships and lifetime value.

This is a cross-functional role reporting to the COO and co-founder and will drive meaningful bottom-line impact for the business.

Key responsibilities
 

  • Define and execute PayJoy’s global collections strategy to deliver predictable portfolio performance across diverse markets

  • Develop segmentation, implementation, and testing capabilities that improve overall repayment, cure rates, cost to collect, and customer lifetime value.

  • Partner closely with global Marketing, Operations, Credit & Risk, Data Science, Compliance, Product, and Engineering teams to ensure a seamless experience for our customers and leverage each group’s core capabilities.

  • Select and manage external collections partners where appropriate, establishing rigorous standards for performance, customer experience, compliance, and quality.

  • Ensure collections practices are fair, compliant, locally appropriate, and aligned with PayJoy’s commitments as a Public Benefit Corporation.


Qualifications 

  • 10+ years of experience in consumer collections, credit operations, loan servicing, or a closely related field, including leadership responsibility for strategy and performance.

  • Proven success managing high-volume, small-balance consumer credit portfolios across multiple countries or distinct markets, ideally serving thin-file or underbanked customers.

  • Strong analytical and technical judgment, with experience using data, segmentation, automation, and experimentation to improve collections outcomes.

  • Demonstrated ability to lead cross-functional initiatives and manage external collections partners while maintaining strong compliance and customer-experience standards.

  • Experience in fintech, digital lending, device financing, or emerging markets is preferred.

  • Proficiency in Spanish or Portuguese is a plus but not required.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 
PayJoy Principles
 
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.