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Collections Director Jobs in Crofton, MD (NOW HIRING)

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Collections Director information

See Crofton, MD salary details

$57.6K

$102.3K

$165.9K

How much do collections director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for collections director in Crofton, MD is $102,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $111,800.00 per year, depending on experience, location, and employer.

What is a collections director?

A Collections Director oversees an organization's debt recovery operations, ensuring efficient collection processes while maintaining compliance with regulations. They develop strategies to improve recovery rates, manage collection teams, and collaborate with other departments to minimize financial risk. Strong leadership, analytical skills, and knowledge of collection laws are essential for success in this role.

What are the typical daily responsibilities of a collections director?

A Collections Director oversees and directs the organization's credit and collections activities, including managing a team of collectors, setting collection targets, and monitoring key performance metrics. They review accounts receivable ledgers, negotiate payment arrangements with clients, and implement policies to improve cash flow. Strategic meetings with senior management and cross-department collaboration with sales and finance teams are also common. This role requires balancing effective debt recovery with excellent customer service and compliance with industry regulations.

What are the key skills and qualifications needed to thrive in the collections director position, and why are they important?

To thrive as a Collections Director, you need expertise in credit and collections management, financial analysis, and team leadership, often supported by a bachelor's degree in finance, business, or a related field. Familiarity with collections software (such as FICO Debt Manager or CUBS), ERP systems, and regulatory compliance certifications like FCRA is typical. Strong negotiation, communication, and problem-solving abilities help Collections Directors manage sensitive client relationships and motivate their teams. These skills and credentials are essential for maximizing cash flow, minimizing bad debt, and ensuring compliance with legal and organizational policies.

What are the most commonly searched types of Collections jobs in Crofton, MD?

The most popular types of Collections jobs in Crofton, MD are:

What cities near Crofton, MD are hiring for Collections Director jobs?

Cities near Crofton, MD with the most Collections Director job openings:

Collections Director jobs near you
Infographic showing various Collections Director job openings in Crofton, MD as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $102,316 per year, or $49.2 per hour.

Collections Specialist- 3648411

AMS Staffing, Inc.

Washington, DC • Hybrid

$80K - $90K/yr

Full-time

Posted 25 days ago

Job description

Job Title: Collections Specialist

Location: Washington DC 20037

Salary/Payrate: $80K-$90K annually and AWESOME benefits!!!

Work Environment:  Hybrid (1-2 days WFH after initial 60 day ramp up period)

Term: Permanent / Fulltime

Bachelor’s degree required:  No

Referral Fee: AMS will pay $500 should the person you refer gets hired



JOB DESCRIPTION


The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process. The candidate will assist with collections, AR analysis, e-bill invoice rejections, invoice resubmissions, Credit/Retainers refunds, client calls as needed. Candidate should also be flexible to work overtime as needed.


Key Responsibilities

  • Responsible for daily function of collection efforts, including inventory review, regular consultation with attorneys to review issues related to A/R and determine best strategy for collection
  • Responsible for accounting functions including but not limited to accounts receivable and billing
  • Proactively and efficiently communicates accounts receivable information to office and firm management
  • Processes client bills using Pre-bill Viewer and Aderant software
  • Submits electronic client invoices and accruals via various e-billing websites
  • Researches and responds to accounting and billing questions; communicates with clients as needed
  • Reviews and edits pre-bills in response to requests from attorneys and legal support specialists
  • Analyzes client balances and client ledgers (payments and applications)
  • Application and re-application of deposits, retainers, unapplied cash
  • Assists with client refunds
  • Reviews client AR balances and collection communication with the Billing Attorney/Business Director/Revenue Director
  • Develops and prepares collection and A/R related reports; account reconciliations
  • Enters and maintains collection notes into our Dashboard/Aderant Collection system
  • Assists with our yearly Internal Audit (researches credits and initiates any refunds, updates the collection notes, etc.)
  • Assists with other special projects, ad hoc reports, and activities as needed, and performs additional duties as assigned
  • Flexibility to attend onsite trainings, work overtime and conduct business travel as needed

 



Qualifications




Skills & Competencies

  • Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation, including active listening and ability to convey information clearly
  • Ability to prioritize workload and adapt to a fast-paced, high-pressure environment to meet strict deadlines to achieve business goals and objectives
  • Highly motivated, self-starter who can work well under minimal supervision, as well as take a proactive approach in being team-oriented
  • High attention to detail, outstanding organizational skills, and the ability to manage time effectively
  • Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills
  • Proactive in identifying accounting issues and providing solutions




Education & Prior Experience

  • Bachelor’s Degree or equivalent experience in Accounting, Finance, or related field preferred
  • Minimum three years of Collections experience, preferably in the professional services industry (legal, accounting, insurance, healthcare
  • Exceptional computer skills with the ability to learn new software applications quickly



Technology

  • Aderant software, Concur, Prebill Viewer, and Ebilling Hub experience a plus
  • Proficiency with Windows-based software, strong Excel preferred
  • Understanding of AI capabilities, limitations, and responsible use in a professional environment.
  • Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.