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Collections Director Jobs (NOW HIRING)

Brex

Director, Collections

Seattle, WA · On-site

What you'll do As the Director of Collections, you will lead Brex's strategy and execution in recovering delinquent balances. You will utilize both internal and external tools and resources to ...

Brex

Director, Collections

San Francisco, CA · On-site

What you'll do As the Director of Collections, you will lead Brex's strategy and execution in recovering delinquent balances. You will utilize both internal and external tools and resources to ...

Mission Lane

Director, Collections & Recoveries

$146K - $189K/yr

We're looking for a career collections leader who has transformed an operation, earned credibility beyond the organizations they've worked for, and is ready to do it again, to join us as Director ...

Earnest

Director of Collections

San Francisco, CA · On-site +1

$178K - $222K/yr

The Director of Collections will report to our Chief Product Officer. As the Director of Collections you will: * Build and lead our collections strategy across personal loans and student loan ...

ABC Fitness Solutions

$165K - $198K/yr

Director of Product Management, Billing & Collections ABC Fitness is the leading global fitness management platform, powering payments for over 40 million members and 35,000 fitness businesses across ...

ABC Financial

$165K - $198K/yr

Director of Product Management, Billing & Collections ABC Fitness is the leading global fitness management platform, powering payments for over 40 million members and 35,000 fitness businesses across ...

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$101.2K

$164K

How much do collections director jobs pay per year?

As of Jun 11, 2026, the average yearly pay for collections director in the United States is $101,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $110,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Collections Director position, and why are they important?

To thrive as a Collections Director, you need expertise in credit and collections management, financial analysis, and team leadership, often supported by a bachelor's degree in finance, business, or a related field. Familiarity with collections software (such as FICO Debt Manager or CUBS), ERP systems, and regulatory compliance certifications like FCRA is typical. Strong negotiation, communication, and problem-solving abilities help Collections Directors manage sensitive client relationships and motivate their teams. These skills and credentials are essential for maximizing cash flow, minimizing bad debt, and ensuring compliance with legal and organizational policies.

What are the typical daily responsibilities of a Collections Director?

A Collections Director oversees and directs the organization's credit and collections activities, including managing a team of collectors, setting collection targets, and monitoring key performance metrics. They review accounts receivable ledgers, negotiate payment arrangements with clients, and implement policies to improve cash flow. Strategic meetings with senior management and cross-department collaboration with sales and finance teams are also common. This role requires balancing effective debt recovery with excellent customer service and compliance with industry regulations.

What is a Collections Director job?

A Collections Director oversees an organization's debt recovery operations, ensuring efficient collection processes while maintaining compliance with regulations. They develop strategies to improve recovery rates, manage collection teams, and collaborate with other departments to minimize financial risk. Strong leadership, analytical skills, and knowledge of collection laws are essential for success in this role.

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Collections Director jobs near you
Infographic showing various Collections Director job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $101,171 per year, or $48.6 per hour.
Director, Collections

Director, Collections

Brex

Seattle, WA • On-site

Full-time

Posted 27 days ago

Job description

Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Servicing & Collections at Brex
Servicing & Collections plays a critical role in protecting both our customers and our business as Brex continues to scale. The team owns the strategy, operations, and customer engagement across the recovery lifecycle, balancing strong financial outcomes with long-term customer relationships. From high-stakes negotiations and delinquency management to operational tooling, vendor strategy, and cross-functional partnership, the team operates at the center of some of Brex's most important business decisions. This is a highly strategic function focused on building scalable processes, driving operational rigor, and continuously evolving how Brex approaches recoveries and customer servicing in a modern financial ecosystem.
What you'll do
As the Director of Collections, you will lead Brex's strategy and execution in recovering delinquent balances. You will utilize both internal and external tools and resources to identify the cause of non-payment and appropriately respond. You will do this through deploying both automated and human-powered solutions, always balancing Brex's ability to recover with the long-term relationship with the customer. You have proven experience in negotiating challenging, high-balance workouts from an unsecured position. You take learnings from each recovery effort to optimize our internal policies and credit risk positioning.
Beyond Servicing Recoveries, you will also support Account Servicing responsibilities, managing pre-delinquency relationship management, including statement period adjustments, payment delay requests, and manual payment application processes.
This is a highly cross-functional role, with key touchpoints across Credit, Finance, Go-to-Market, and our Customer Support teams.
Where you'll work
This role will be based in our San Francisco, New York, Salt Lake City, or Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Responsibilities
  • Define and execute the multi-year vision for Brex's B2B collections and recovery strategy across our unsecured corporate card and financial products
  • Own the performance metrics for early and late-stage delinquencies, roll rates, and net charge-offs (NCOs). Drive step-function improvements in recovery rates
  • Lead and mentor an internal team of collections managers and specialists
  • Continuously optimize standard operating procedures (SOPs), workflows, and treatment strategies
  • Oversee external collection agencies and legal partners
  • Define placement strategies, negotiate contracts, conduct performance reviews, and ensure rigorous compliance oversight
  • Partner with Data Science and Engineering to build predictive risk models (e.g., propensity to pay), leverage agentic AI for automated outreach, and integrate sophisticated workflow tools to streamline the collections process
  • Act as the feedback loop to the Underwriting and Credit Policy teams, identifying emerging risk trends and helping to refine front-end credit decisions
  • Collaborate with Legal/Compliance to ensure adherence to all commercial lending regulations

Requirements
  • 10+ years of experience in collections, risk operations, or credit cycle management, with at least 5 years focused specifically on B2B / commercial unsecured credit
  • 3+ years of experience in a senior leadership role
  • Deep domain expertise in commercial collections strategies, including workout arrangements, arbitration, bankruptcy proceedings, legal recoveries, and B2B debt settlement
  • Highly analytical and data-driven; comfortable navigating data warehouses, utilizing BI tools (Looker, Hex), and working with data science teams to optimize segmentation strategies
  • Experience operating in a high-growth Fintech or modern banking environment
  • Exceptional executive communication skills with the ability to present complex risk metrics to C-suite leadership and external banking partners

Bonus Points
  • Experience implementing AI-assisted collections outreach and modern CRM/collections software ecosystems
  • Deep understanding of the startup/venture-backed business ecosystem and the unique cash-flow dynamics of early-stage companies

Compensation
The expected salary range for this role is $198,880 - $248,600. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Brex LLC is a wholly owned subsidiary of Capital One, N.A.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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