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Entry Level Collections information

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$30

How much do entry level collections jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for entry level collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Collections vs Collections Specialist?

AspectEntry Level CollectionsCollections Specialist
Required CredentialsHigh school diploma or equivalent; basic understanding of credit and financeHigh school diploma; some roles may prefer or require additional certifications
Work EnvironmentOffice setting, often in call centers or finance departmentsOffice environment, handling overdue accounts and customer communication
Employer & Industry UsageCommon in banking, finance, healthcare, and retail sectorsTypically found in similar industries, with more experience expected
Search & Comparison IntentEntry level roles for those starting in collectionsMore experienced roles with increased responsibilities

Entry Level Collections positions are designed for individuals starting their careers in debt collection, requiring basic financial knowledge and communication skills. Collections Specialists usually have some experience and handle more complex accounts, often earning higher pay and taking on additional responsibilities. Both roles are vital in finance and customer service sectors, but they differ mainly in experience level and scope of work.

What are entry level collections jobs?

Entry level collections jobs involve contacting individuals or businesses to remind them of overdue payments and assist them in resolving outstanding debts. Employees in these roles typically make phone calls, send emails or letters, and update account records with payment information. They may also negotiate payment arrangements and answer questions about account balances. These positions usually require strong communication skills, basic computer proficiency, and the ability to handle sensitive situations professionally. Training is often provided on company procedures and relevant regulations.

What are the key skills and qualifications needed to thrive as an Entry Level Collections Specialist, and why are they important?

To thrive as an Entry Level Collections Specialist, you need strong communication skills, basic math proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, payment processing systems, and basic office applications is typically required. Persistence, negotiation skills, and professionalism are crucial soft skills that help navigate sensitive financial conversations. These skills ensure effective debt recovery while maintaining positive customer relationships and compliance with regulations.

What are some common challenges faced by entry level collections professionals, and how can they be managed effectively?

Entry level collections professionals often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and maintaining accurate records. Managing these challenges requires strong communication skills, empathy, and a solution-oriented approach to help customers find workable payment solutions. Support from experienced team members, regular training, and using established scripts or guidelines can also help new collectors build confidence and improve their effectiveness in the role.
More about Entry Level Collections jobs
What cities are hiring for Entry Level Collections jobs? Cities with the most Entry Level Collections job openings:
What are the most commonly searched types of Collections jobs? The most popular types of Collections jobs are:
What states have the most Entry Level Collections jobs? States with the most job openings for Entry Level Collections jobs include:
Entry Level Collections jobs near you
Infographic showing various Entry Level Collections job openings in the United States as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Collections Specialist

Collections Specialist

UNITED PETROLEUM TRANSPORTS INC

Oklahoma City, OK

$18 - $22/hr

Full-time

Re-posted 5 days ago

Job description

Collections Specialist I
Department: Accounting / Credit & Collections FLSA: Non-Exempt Reports To: Collections Manager Location: Corporate Office


Position Summary
The Collections Specialist I is an entry-level collections role responsible for managing routine customer account follow-up, resolving basic past due invoices, and supporting cash application efforts. This role focuses on building foundational collections skills, communication discipline, and accuracy in account tracking within a high-volume fuel transportation environment.


Key Responsibilities
Monitor assigned customer accounts for past due balances Perform routine collection follow-up via phone and email Document all collection activity in ERP or AR system Assist customers with basic invoice questions and payment status updates Coordinate with Billing to resolve simple invoice discrepancies Support cash application and account reconciliation activities Escalate unresolved or complex disputes to senior staff Maintain organized tracking of aging accounts


Success Profile
Strong communication and professionalism with customers Comfortable working in a structured, process-driven environment High attention to detail in tracking receivables activity Willingness to learn AR systems and collections processes


Key Performance Indicators (KPIs)
Timeliness of collections follow-up activity Reduction in assigned overdue balances
Accuracy of account documentation
Response time to customer inquiries

Minimum Qualifications for Considerations:

  • High School Education or equivalent

Knowledge, Skills and Abilities:

  • Ability to work in a group setting.
  • Clear communication skills in dealing with CSC Centers, outside departments and other team members.
  • Capable of doing general math and analytical problems.
  • Ability to react to change productively and handle essential tasks as assigned.
  • Able to maintain confidentiality.
  • Strong organizational and time management skills.
  • Computer skills (Word, Excel, Outlook, A/S 400, RVI Imaging System, Fuel Quest). Data Entry.
  • Able and willing to continue professional development.

Physical Requirements:

  • Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity.
  • Occasional lifting (up to 20 pounds of paper)

Working conditions:

  • Normal Office environment

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