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Director Of Collections Jobs (NOW HIRING)

Earnest

Director of Collections

San Francisco, CA · On-site

$178K - $222K/yr

The Director of Collections will report to our Chief Product Officer. As the Director of Collections you will: * Build and lead our collections strategy across personal loans and student loan ...

Eames Institute

Director of Collections

Richmond, CA · On-site

About the Role The Director of Collections-with "Collections" defined broadly to include archives, libraries, and all other collected assets-will serve as a senior leader within the Collections Team ...

Eames Institute

Director of Collections

Richmond, CA · On-site

About the Role The Director of Collections-with "Collections" defined broadly to include archives, libraries, and all other collected assets-will serve as a senior leader within the Collections Team ...

Earnest

Director of Collections

San Francisco, CA · On-site +1

$178K - $222K/yr

The Director of Collections will report to our Chief Product Officer. As the Director of Collections you will: * Build and lead our collections strategy across personal loans and student loan ...

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Director Of Collections information

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$57K

$101.2K

$164K

How much do director of collections jobs pay per year?

As of Jul 10, 2026, the average yearly pay for director of collections in the United States is $101,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $110,500.00 per year, depending on experience, location, and employer.

What does a Director of Collections do?

A Director of Collections oversees the strategy, management, and performance of a company's collections department. They are responsible for developing and implementing policies to ensure the efficient recovery of outstanding debts while maintaining positive relationships with clients. This role typically involves leading a team of collections professionals, analyzing collection data, ensuring compliance with legal regulations, and collaborating with other departments to improve collection processes. The Director of Collections also establishes targets and monitors key performance indicators to optimize the department's effectiveness.

What is the difference between Director Of Collections vs Collections Manager?

AspectDirector Of CollectionsCollections Manager
Required CredentialsBachelor's degree, experience in collections, leadership skillsBachelor's degree, experience in collections, team management
Work EnvironmentStrategic planning, policy development, senior managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit companies, healthcare providers
Common Search & ComparisonHigher-level strategic roleOperational management role

The main difference between a Director Of Collections and a Collections Manager lies in their scope and responsibilities. The Director focuses on strategic planning, policy development, and overseeing the entire collections department at a senior level. In contrast, the Collections Manager handles daily operations, manages collections teams, and ensures targets are met. Both roles require relevant experience and credentials, but the Director's role is more strategic and leadership-oriented, while the Manager's role is more operational.

What are the primary challenges a Director of Collections faces when managing a large team?

A Director of Collections often encounters challenges such as motivating a diverse team to meet collection targets, implementing effective strategies for recovering overdue accounts, and ensuring compliance with all relevant regulations. Balancing the need for high collection rates with maintaining positive customer relationships is another common challenge. Additionally, directors must stay updated with industry trends and technology to optimize collection processes while providing ongoing training and support to their staff.

What are the key skills and qualifications needed to thrive as a Director of Collections, and why are they important?

To thrive as a Director of Collections, you need expertise in collections management, financial analysis, and compliance, often supported by a degree in finance or business and several years of supervisory experience. Familiarity with collection management software, CRM systems, and relevant legal regulations such as the Fair Debt Collection Practices Act is essential. Strong leadership, negotiation, and communication skills are critical for motivating teams and resolving complex account issues. These skills and qualifications ensure effective debt recovery, risk mitigation, and compliance while maintaining positive client relationships.
More about Director Of Collections jobs
What cities are hiring for Director Of Collections jobs? Cities with the most Director Of Collections job openings:
What are the most commonly searched types of Of Collections jobs? The most popular types of Of Collections jobs are:
What states have the most Director Of Collections jobs? States with the most job openings for Director Of Collections jobs include:
What job categories do people searching Director Of Collections jobs look for? The top searched job categories for Director Of Collections jobs are:
Director Of Collections jobs near you
Infographic showing various Director Of Collections job openings in the United States as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $101,171 per year, or $48.6 per hour.
Director of Collections

Director of Collections

Earnest

San Francisco, CA • On-site

$178K - $222K/yr

Other

Re-posted 22 days ago

Job description

The Director of Collections will report to our Chief Product Officer. 

As the Director of Collections you will:

  • Build and lead our collections strategy across personal loans and student loan refinance, with an initial focus on standing up the personal loan program.
  • Design customer-first recovery strategies that improve performance across the full delinquency lifecycle, including pre-default.
  • Select and manage third-party vendors, driving clear performance expectations and accountability.
  • Use data, testing, and cross-functional partnership to build a compliant, scalable collections operation.
  • Shape the long-term model for collections, including where to leverage vendors versus build in-house capabilities.

About You:

  • 10+ years of experience in consumer lending collections, servicing, or recoveries, with significant ownership of strategy and execution.
  • Deep knowledge of collections operations, compliance, and vendor management.
  • Track record of improving recovery outcomes while maintaining a strong customer experience.
  • Highly analytical and comfortable using data to guide decisions and optimize performance.
  • Strong cross-functional communicator who works effectively across Risk, Product, Operations, Legal, Compliance, and Data.

Even Better:

  • Experience in fintech, digital lending, or a customer-oriented bank.
  • Familiarity with student loans, personal loans, or unsecured installment lending.
  • Experience building or modernizing a collections function from the ground up.

Where:

  • This role will be based in the US.

Compensation: 

A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future.

Salary Range: $178,000 - $222,000 USD. Employees are also eligible for an annual performance-based bonus and equity.

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