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Director Of Collections Jobs (NOW HIRING)

YouLend Limited

Head of Collections, US Department: Collections & Recoveries Employment Type: Permanent Location ... You will have direct contact with the General Manager of the US and be a central stakeholder in ...

Chillicothe Ross Chamber of Commerce

Director of Special Accounts & Collections Position Overview Under general supervision, The Director of Special Accounts will direct and manage the daily operations of our collections department and ...

Marmon

Director - Collections & Recovery

Westlake, OH · Hybrid

The Director of Collections & Recovery is responsible for designing, executing, and continuously optimizing the organization's end-to-end collections strategy. This includes oversight of early-stage ...

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Director Of Collections information

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$57K

$101.2K

$164K

How much do director of collections jobs pay per year?

As of Sep 15, 2026, the average yearly pay for director of collections in the United States is $101,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $110,500.00 per year, depending on experience, location, and employer.

What does a director of collections do?

A Director of Collections oversees the strategy, management, and performance of a company's collections department. They are responsible for developing and implementing policies to ensure the efficient recovery of outstanding debts while maintaining positive relationships with clients. This role typically involves leading a team of collections professionals, analyzing collection data, ensuring compliance with legal regulations, and collaborating with other departments to improve collection processes. The Director of Collections also establishes targets and monitors key performance indicators to optimize the department's effectiveness.

What are the key skills and qualifications needed to thrive as a director of collections?

To thrive as a Director of Collections, you need expertise in collections management, financial analysis, and compliance, often supported by a degree in finance or business and several years of supervisory experience. Familiarity with collection management software, CRM systems, and relevant legal regulations such as the Fair Debt Collection Practices Act is essential. Strong leadership, negotiation, and communication skills are critical for motivating teams and resolving complex account issues. These skills and qualifications ensure effective debt recovery, risk mitigation, and compliance while maintaining positive client relationships.

What are the primary challenges a director of collections faces when managing a large team?

A Director of Collections often encounters challenges such as motivating a diverse team to meet collection targets, implementing effective strategies for recovering overdue accounts, and ensuring compliance with all relevant regulations. Balancing the need for high collection rates with maintaining positive customer relationships is another common challenge. Additionally, directors must stay updated with industry trends and technology to optimize collection processes while providing ongoing training and support to their staff.

What is the difference between Director Of Collections vs Collections Manager?

AspectDirector Of CollectionsCollections Manager
Required CredentialsBachelor's degree, experience in collections, leadership skillsBachelor's degree, experience in collections, team management
Work EnvironmentStrategic planning, policy development, senior managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit companies, healthcare providers
Common Search & ComparisonHigher-level strategic roleOperational management role

The main difference between a Director Of Collections and a Collections Manager lies in their scope and responsibilities. The Director focuses on strategic planning, policy development, and overseeing the entire collections department at a senior level. In contrast, the Collections Manager handles daily operations, manages collections teams, and ensures targets are met. Both roles require relevant experience and credentials, but the Director's role is more strategic and leadership-oriented, while the Manager's role is more operational.

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Infographic showing various Director Of Collections job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 85% Full Time, 12% Part Time, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $101,171 per year, or $48.6 per hour.

Head of Collections, US

On-site

YouLend Limited
See more jobs at YouLend Limitedexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Own and monitor collections performance metrics such as cure rates, repayment speeds, cost-to-collect, and losses.

  • Design and evolve segmentation, treatment paths, and contact strategies across the US market.

  • Lead, develop, and upgrade the collections team to maintain a high-performance culture.

Job description

Head of Collections, US

Department: Collections & Recoveries

Employment Type: Permanent

Location: Atlanta

Reporting To: Kasper Thomsen

Description

The mandate YouLend is hiring a Head of Collections, US to take ownership of collections performance across the US. The business is rapidly expanding in the market (+100% growth year on year) and as such it puts increasing emphasis on the Collections team’s abilities.

This is a build role rather than a caretaker role. You will inherit a small, capable team of five agents, which has been through significant transformation over the past six months. Your job is to come in and supercharge the team, while enabling future scalability as the business grows. As such, the ideal candidate will first (1) come in and build strong hiring, onboarding, and training processes before (2) approaching advanced analytics, segmentation, contact strategy, and other tactical performance levers.

You will own the numbers outright. Cure rates, repayment speeds, cost-to-collect, and losses are yours – and you will be expected to move them. Once accounts hit collections, they are in your portfolio, and you own them.

The team

You will lead a small, agile team of five people:

  • Tenure. Short. The team has mostly been replaced throughout 2026. At the same time, it has been, and will continue to, grow.
  • Experience. Mixed. Some agents have years of experience, while others are working in Collections for the first time. We believe in hiring for talent and training for skill.
  • Behaviours. Good. The team is dynamic and agile. They are able to adapt to changes quickly while getting the job done every day.
Where the role sits

You will report to the Global Head of Collections, who is operating out of London. Consequently, you will have a high level of autonomy to take actions, make changes, and build your own team. You will have direct contact with the General Manager of the US and be a central stakeholder in understanding and communicating credit performance.

You will work closely with Credit Risk, Finance, Capital Markets, and Technology, and you will be a significant voice in how we invest in collections tooling and automation.

What you will own:
  • The metrics. Own the metrics which drive portfolio performance in the US. This includes, but is not limited to, cure rates, repayment speeds, cost-to-collect, and losses.
  • The strategy. Design and continuously evolve segmentation, treatment paths, and contact strategies across the US.
  • The people. Lead, develop, and upgrade your team. Maintain and develop a performance culture which attracts and retains top performers.
  • The operating model. Define the structure, management layers, workflows, governance, and performance cadence the function needs to scale with the business.
What we are looking for: Essential
  • You have directly owned collections outcomes and KPIs, and can talk through the decisions behind the numbers.
  • You have led a small team, where you hired and trained staff independently.
  • You have a track record of developing your people and holding them accountable to high standards.
  • You have been a part of a collections function which has undergone a significant transformation rather than operated in a mature machine.
  • You have operated in the US market and had exposure to regulatory differences across the country.
  • You are comfortable with ambiguity, rapid growth, imperfect infrastructure, and shifting priorities – ideally from a scale-up of a comparable size.
  • You are proactive, act with urgency, and take extreme ownership.
Valuable
  • You have had some exposure to the credit and lending domain: delinquency, defaults, recoveries, write-offs, roll rates, cure rates, and credit losses.
  • You have had exposure to analytics, and are familiar with using data to make decisions.
  • You have designed and evolved collections strategies, not just executed them.
Why join this role
  • A real mandate. You are being hired to build and make your vision come true. The organisation and process is still rough. You have a real chance to make it your own.
  • Scale ahead of you. The US is our biggest growth market and forecasted to continue growing at rapid pace. As the book grows bigger, so will the Collections team. You have a chance to be a central part of the journey.
  • A serious team. You will be surrounded by high-quality people who push each other through direct feedback and aligned incentives.
  • Speed over process. We have a data-driven culture with a low tolerance for red tape – only results and impact matter.
Job Benefits
  • A market-competitive salary + annual bonus.
  • Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium
  • Paid Time Off (PTO): 20 working days (4 weeks) + US public holidays.
  • Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.
  • Dental plan coverage.
  • Vision plan coverage.
  • Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family.
  • Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
  • Basic Life & AD&D Insurance.
  • International travel insurance covered if traveling abroad for work purposes.
  • A values-based culture and a team with exceptional talent and experience.
  • An office in the heart of Atlanta.
  • Paid Office Parking.
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