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Head Of Collections Jobs (NOW HIRING)

YouLend

Head of Collections

Atlanta, GA · On-site

Head of Collections Department: Collections & Recoveries Employment Type: Permanent Location: Atlanta Reporting To: Kasper Thomsen Description The mandate YouLend is hiring a Head of Collections, US ...

YouLend Limited

Head of Collections, US

Atlanta, GA · On-site

Head of Collections, US Department: Collections & Recoveries Employment Type: Permanent Location: Atlanta Reporting To: Kasper Thomsen Description The mandate YouLend is hiring a Head of Collections ...

YouLend Limited

Head of Collections, US Department: Collections & Recoveries Employment Type: Permanent Location: Atlanta Reporting To: Kasper Thomsen Description The mandate YouLend is hiring a Head of Collections ...

Wisconsin

Head of Special Collections

Madison, WI · Hybrid

The Head of Special Collections oversees the collections, services, staff, and operations of the Department of Special Collections, the University of Wisconsin-Madison's primary home for rare books ...

Earnest

Director of Collections Strategy

San Francisco, CA · On-site +1

$221K - $253K/yr

The Director of Collections will report to our Head of Risk and Data Science. As the Director of Collections you will: * Build and lead the end-to-end collections strategy across personal loans and ...

Earnest

Director of Collections Strategy

San Francisco, CA · On-site +1

$221K - $253K/yr

The Director of Collections will report to our Head of Risk and Data Science. As the Director of Collections you will: * Build and lead the end-to-end collections strategy across personal loans and ...

Marquette University Clg-Nurse

Head of Archival Collections and Institutional Repository Position Title Head of Archival Collections and Institutional Repository State State WI Employment Status Employment Status Full Time ...

Penn State University

$13.75 - $18.50/hr

Reporting to the Head of the Eberly Family Special Collections, the Lead for Archival Processing and Collection Strategies provides strategic and operational leadership for the full lifecycle ...

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Head Of Collections information

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$57K

$101.2K

$164K

How much do head of collections jobs pay per year?

As of Sep 11, 2026, the average yearly pay for head of collections in the United States is $101,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $110,500.00 per year, depending on experience, location, and employer.

What does a head of collections do?

A Head of Collections is responsible for overseeing an organization's collections department, which manages the recovery of overdue accounts and debts. This role involves developing strategies to improve collection rates, ensuring compliance with legal and regulatory standards, and leading a team of collection agents. The Head of Collections also analyzes data to identify trends, sets targets, and collaborates with other departments to optimize processes. Strong leadership, analytical skills, and knowledge of relevant laws are essential for success in this position.

What are some common challenges faced by a head of collections, and how can they effectively address them?

As a Head of Collections, one of the most common challenges is balancing the need to recover outstanding debts while maintaining positive customer relationships. Additionally, managing a team with diverse skill levels and ensuring compliance with legal and ethical standards can be demanding. To address these challenges, effective communication, continuous training, and leveraging technology for data-driven decision-making are essential. Building strong collaboration with legal, finance, and customer service departments also helps streamline processes and achieve collection targets.

What are the key skills and qualifications needed to thrive as a head of collections, and why are they important?

To thrive as a Head of Collections, you need deep expertise in credit management, financial analysis, and debt recovery processes, often supported by a degree in finance, business, or a related field. Familiarity with collection management software, CRM systems, and relevant regulatory compliance certifications is typically required. Strong leadership, negotiation, and strategic communication skills are crucial for managing teams and client relationships effectively. These skills ensure efficient recovery of outstanding debts, regulatory compliance, and the financial stability of the organization.

What is the difference between Head Of Collections vs Collections Manager?

AspectHead Of CollectionsCollections Manager
ResponsibilitiesOversees entire collections department, develops strategies, manages senior staffManages day-to-day collection activities, supervises collection agents
Required CredentialsOften requires leadership experience, industry-specific knowledge, sometimes advanced degreesTypically requires experience in collections, relevant certifications, and team management skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team-focused, direct interaction with collection staff
Industry UsageCommon in financial institutions, large corporationsUsed across banks, credit companies, and debt recovery firms

The Head Of Collections is a senior leadership role focused on strategic oversight and department management, while the Collections Manager handles daily operations and team supervision. Both roles require industry-specific knowledge and experience, but the Head Of Collections operates at a higher strategic level.

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Head Of Collections jobs near you
Infographic showing various Head Of Collections job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $101,171 per year, or $48.6 per hour.

Head of Collections

Atlanta, GA • On-site

YouLend
See more jobs at YouLendexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Head of Collections
Department: Collections & Recoveries
Employment Type: Permanent
Location: Atlanta
Reporting To: Kasper Thomsen
Description
The mandateYouLend is hiring a Head of Collections, US to take ownership of collections performance across the US. The business is rapidly expanding in the market (+100% growth year on year) and as such it puts increasing emphasis on the Collections team's abilities.
This is a build role rather than a caretaker role. You will inherit a small, capable team of five agents, which has been through significant transformation over the past six months. Your job is to come in and supercharge the team, while enabling future scalability as the business grows. As such, the ideal candidate will first (1) come in and build strong hiring, onboarding, and training processes before (2) approaching advanced analytics, segmentation, contact strategy, and other tactical performance levers.
You will own the numbers outright. Cure rates, repayment speeds, cost-to-collect, and losses are yours - and you will be expected to move them. Once accounts hit collections, they are in your portfolio, and you own them.
The teamYou will lead a small, agile team of five people:
  • Tenure. Short. The team has mostly been replaced throughout 2026. At the same time, it has been, and will continue to, grow.
  • Experience. Mixed. Some agents have years of experience, while others are working in Collections for the first time. We believe in hiring for talent and training for skill.
  • Behaviours. Good. The team is dynamic and agile. They are able to adapt to changes quickly while getting the job done every day.

Where the role sitsYou will report to the Global Head of Collections, who is operating out of London. Consequently, you will have a high level of autonomy to take actions, make changes, and build your own team. You will have direct contact with the General Manager of the US and be a central stakeholder in understanding and communicating credit performance.
You will work closely with Credit Risk, Finance, Capital Markets, and Technology, and you will be a significant voice in how we invest in collections tooling and automation.
What you will own:
  • The metrics. Own the metrics which drive portfolio performance in the US. This includes, but is not limited to, cure rates, repayment speeds, cost-to-collect, and losses.
  • The strategy. Design and continuously evolve segmentation, treatment paths, and contact strategies across the US.
  • The people. Lead, develop, and upgrade your team. Maintain and develop a performance culture which attracts and retains top performers.
  • The operating model. Define the structure, management layers, workflows, governance, and performance cadence the function needs to scale with the business.

What we are looking for:
Essential
  • You have directly owned collections outcomes and KPIs, and can talk through the decisions behind the numbers.
  • You have led a small team, where you hired and trained staff independently.
  • You have a track record of developing your people and holding them accountable to high standards.
  • You have been a part of a collections function which has undergone a significant transformation rather than operated in a mature machine.
  • You have operated in the US market and had exposure to regulatory differences across the country.
  • You are comfortable with ambiguity, rapid growth, imperfect infrastructure, and shifting priorities - ideally from a scale-up of a comparable size.
  • You are proactive, act with urgency, and take extreme ownership.

Valuable
  • You have had some exposure to the credit and lending domain: delinquency, defaults, recoveries, write-offs, roll rates, cure rates, and credit losses.
  • You have had exposure to analytics, and are familiar with using data to make decisions.
  • You have designed and evolved collections strategies, not just executed them.

Why join this role
  • A real mandate. You are being hired to build and make your vision come true. The organisation and process is still rough. You have a real chance to make it your own.
  • Scale ahead of you. The US is our biggest growth market and forecasted to continue growing at rapid pace. As the book grows bigger, so will the Collections team. You have a chance to be a central part of the journey.
  • A serious team. You will be surrounded by high-quality people who push each other through direct feedback and aligned incentives.
  • Speed over process. We have a data-driven culture with a low tolerance for red tape - only results and impact matter.

Job Benefits
  • A market-competitive salary + annual bonus.
  • Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium
  • Paid Time Off (PTO): 20 working days (4 weeks) + US public holidays.
  • Medical Plan (medical insurance and prescription drug coverage) - Choice of 5 different plans through United Healthcare.
  • Dental plan coverage.
  • Vision plan coverage.
  • Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family.
  • Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
  • Basic Life & AD&D Insurance.
  • International travel insurance covered if traveling abroad for work purposes.
  • A values-based culture and a team with exceptional talent and experience.
  • An office in the heart of Atlanta.
  • Paid Office Parking.

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