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Head Of Collections Jobs (NOW HIRING)

Allianz

HEAD OF COLLECTIONS

Baltimore, MD · On-site

$145K - $160K/yr

The Head of Collections is an experienced collections professional who leads a team responsible for commercial (B2B) collections across a mix of small-balance, pre-legal, legal, insolvency, import ...

Koalafi

Head of Collections and Recoveries

Richmond, VA · On-site

$153K - $230K/yr

What You'll Do The Head of Collections and Recoveries is a highly analytical business leader responsible for overseeing and optimizing all aspects of the company's collections and recoveries ...

Koalafi

Head of Collections and Recoveries

Richmond, VA · On-site +1

$153K - $230K/yr

What You'll Do The Head of Collections and Recoveries is a highly analytical business leader responsible for overseeing and optimizing all aspects of the company's collections and recoveries ...

Upstart

Head of Collections and Loss Mitigation

OR · On-site +1

As the Head of Internal Collections & Loss Mitigation, you will lead and evolve Upstart's internal collections and loss mitigation operations. You will drive measurable improvements in performance ...

Upstart

Head of Collections and Loss Mitigation

As the Head of Internal Collections & Loss Mitigation, you will lead and evolve Upstart's internal collections and loss mitigation operations. You will drive measurable improvements in performance ...

Diocese of Austin

Head of Accounting

Austin, TX · On-site

$65K - $75K/yr

The Head of Accounting reports to the Chief Operating Officer and operates under general ... Prepare and supervise the weekly counting of collections and deposits. Verify that all monetary ...

Tabs

Head of PeopleOps

New York, NY · On-site

$190K - $250K/yr

Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue ... About the Role Tabs is hiring its first Head of PeopleOps! We are looking for a hands-on ...

The Pennsylvania State University

Reporting to the Associate Dean for Distinctive Collections and Digital Strategies, this tenure ... The Head of PCD will oversee a department of faculty and staff, including supervisors, full-time, ...

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All JobsHead Of Collections Jobs

Head Of Collections information

See salary details

$57K

$101.2K

$164K

How much do head of collections jobs pay per year?

As of Jun 13, 2026, the average yearly pay for head of collections in the United States is $101,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $110,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Head of Collections, and why are they important?

To thrive as a Head of Collections, you need deep expertise in credit management, financial analysis, and debt recovery processes, often supported by a degree in finance, business, or a related field. Familiarity with collection management software, CRM systems, and relevant regulatory compliance certifications is typically required. Strong leadership, negotiation, and strategic communication skills are crucial for managing teams and client relationships effectively. These skills ensure efficient recovery of outstanding debts, regulatory compliance, and the financial stability of the organization.

What are some common challenges faced by a Head of Collections, and how can they effectively address them?

As a Head of Collections, one of the most common challenges is balancing the need to recover outstanding debts while maintaining positive customer relationships. Additionally, managing a team with diverse skill levels and ensuring compliance with legal and ethical standards can be demanding. To address these challenges, effective communication, continuous training, and leveraging technology for data-driven decision-making are essential. Building strong collaboration with legal, finance, and customer service departments also helps streamline processes and achieve collection targets.

What is the difference between Head Of Collections vs Collections Manager?

AspectHead Of CollectionsCollections Manager
ResponsibilitiesOversees entire collections department, develops strategies, manages senior staffManages day-to-day collection activities, supervises collection agents
Required CredentialsOften requires leadership experience, industry-specific knowledge, sometimes advanced degreesTypically requires experience in collections, relevant certifications, and team management skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team-focused, direct interaction with collection staff
Industry UsageCommon in financial institutions, large corporationsUsed across banks, credit companies, and debt recovery firms

The Head Of Collections is a senior leadership role focused on strategic oversight and department management, while the Collections Manager handles daily operations and team supervision. Both roles require industry-specific knowledge and experience, but the Head Of Collections operates at a higher strategic level.

What does a Head of Collections do?

A Head of Collections is responsible for overseeing an organization's collections department, which manages the recovery of overdue accounts and debts. This role involves developing strategies to improve collection rates, ensuring compliance with legal and regulatory standards, and leading a team of collection agents. The Head of Collections also analyzes data to identify trends, sets targets, and collaborates with other departments to optimize processes. Strong leadership, analytical skills, and knowledge of relevant laws are essential for success in this position.
More about Head Of Collections jobs
What cities are hiring for Head Of Collections jobs? Cities with the most Head Of Collections job openings:
What are the most commonly searched types of Of Collections jobs? The most popular types of Of Collections jobs are:
What states have the most Head Of Collections jobs? States with the most job openings for Head Of Collections jobs include:
What job categories do people searching Head Of Collections jobs look for? The top searched job categories for Head Of Collections jobs are:
Head Of Collections jobs near you
Infographic showing various Head Of Collections job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $101,171 per year, or $48.6 per hour.
HEAD OF COLLECTIONS

HEAD OF COLLECTIONS

Allianz

Baltimore, MD • On-site

$145K - $160K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago

Allianz rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

14th of 261 rated insurance

Job description

Job Purpose: The Head of Collections is an experienced collections professional who leads a team responsible for commercial (B2B) collections across a mix of small-balance, pre-legal, legal, insolvency, import and export and escalated matters. This role sets the standard for sound collector judgment, disciplined case management, and consistent performance, while developing collectors and driving strong recovery outcomes.
  • Lead and oversee commercial (B2B) collections across domestic and international portfolios, ensuring appropriate strategies are applied based on case complexity, exposure, and risk.
  • Ensure consistent execution across all service types, including small-balance, pre-legal, legal service, and insolvency matters.
  • Establish clear expectations for collectability assessment, follow-up discipline, documentation quality, escalation, and closure decisions.
  • Coach collectors and managers through case reviews, reinforcing sound judgment and consistent decision-making.
  • Own team performance, including recoveries, portfolio aging, and quality of resolution.
  • Ensure collectors manage cases proactively and efficiently, balancing recovery outcomes with customer experience.
  • Step in directly on complex, sensitive, or high-risk cases when needed.
  • Ensure collections activities align with governance standards, internal controls, and applicable legal or regulatory requirements.
  • Promote strong risk and fraud awareness, ensuring potential issues are identified and escalated appropriately.
  • Maintain and apply a strong understanding of policy language and contractual obligations in collections, disputes, and recoverability.
  • Ensure collectors incorporate policy awareness into case strategy and decision-making.
  • Serve as a senior escalation point for customers, brokers, and internal stakeholders on complex or sensitive matters.
  • Partner closely with Claims and other teams to support aligned, well-informed case outcomes.

Requirements:
  • Expert of local collection processes and good knowledge of international collection practices,
  • Good knowledge of Claims assessment and practices
  • Bachelor of Commerce or Administration
  • 4-7 years' experience in Collections
  • Interpersonal skills:

- Ability to motivate people
- Ability to allocate workload and define priorities
- Ability to balance commercial and operational considerations and take action to allocate resources to favor the profitability of the business and maintain quality of service
  • Market knowledge

- Knowledge of Claims and Collections processes and systems
- Knowledge of Quality Standards , C&C operational guidelines
- Ability to identify mandatory documents per type of claims / collection
  • Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes.

    • (Generative) Artificial Intelligence or GenAI or AI
    • Data Analysis
    • (Microsoft) Copilot
    • ChatGPT

Total compensation range:
$145,000 - $160,000
Placement within the range provided above is based on the individual's relevant experience, skills for the role, and location. Salary ranges are only one component of our total compensation package.
Benefits:
We value your goals and needs, at work and in life. As an associate, you'll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
• Competitive compensation
• Annual bonus eligibility and/or commission structure opportunities
• 401(k) discretionary match of up to 6%
• Flexible work schedules
• Health and wellness benefits
• Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
• Tuition Reimbursement
• Family care resources, including fertility and adoption benefits
Learn more about our benefits here:
https://rcmd-connect.com/allianztrade/
#LI-BP1
98802 | Customer Services & Claims | Management | Allianz Executive | Allianz Trade | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

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