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Director Intake Jobs (NOW HIRING)

Broughton Partners

Director, Intake

Savannah, GA · On-site

The Director of Intake oversees legal qualification operations within the contact center, ensuring efficient and effective management of inbound leads (potential claimants). This role will ...

UHS

Regional Director - Intake Services

King Of Prussia, PA · On-site

$36K - $42K/yr

The UHS Clinical Services Department is hiring a Regional Director - Intake Services whose responsibilities consist of providing support to the Intake departments of the Behavioral Health facilities ...

Clarity Clinic

Intake Access Coordinator

Chicago, IL · On-site

$23 - $25/hr

The Intake Access Coordinator operates under the supervision of the Director of Intake and follows established protocols and escalation pathways at all times, never providing clinical recommendations.

Gaudenzia

DRC Intake Supervisor

Philadelphia, PA · On-site

This position requires considerable contact with internal program directors, intake staff, psychiatric staff and the marketing department. Responsibility will consist of maintaining a professional ...

Gifthealth Inc

Intake Manager

Columbus, OH

$70K - $82K/yr

Reporting to the Director of Operations and Process Automation, the Intake Manager is the accountable owner for their program's intake journey - from initial prescription receipt through compliant ...

giftHEALTH Inc

Intake Manager

Columbus, OH · On-site

$70K - $82K/yr

Reporting to the Director of Operations and Process Automation, the Intake Manager is the accountable owner for their program's intake journey -- from initial prescription receipt through compliant ...

Gifthealth

Intake Manager

Columbus, OH · On-site

$70K - $82K/yr

Reporting to the Director of Operations and Process Automation, the Intake Manager is the accountable owner for their program's intake journey - from initial prescription receipt through compliant ...

Mom's Meals

Intake Director

Ankeny, IA · On-site

The Intake Director provides strategic leadership and oversight of all intake operations supporting members and participants served through commercial insurance plans, Medicare Advantage, state ...

Mom's Meals

Intake Director

Ankeny, IA · On-site

The Intake Director provides strategic leadership and oversight of all intake operations supporting members and participants served through commercial insurance plans, Medicare Advantage, state ...

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Director Intake information

What are some of the main challenges a director intake might face when managing a high-volume intake department?

A Director of Intake often navigates challenges such as balancing urgent client needs with efficient workflow management, ensuring compliance with regulatory standards, and maintaining high-quality service in a fast-paced environment. They must also effectively lead and support their team, adapt to changing organizational policies, and collaborate with other departments to streamline processes. Regularly updating protocols and leveraging technology can help address these challenges, but adaptability and strong communication are essential for long-term success.

What is the difference between Director Intake vs Intake Coordinator?

AspectDirector IntakeIntake Coordinator
Required CredentialsBachelor's degree, management experienceHigh school diploma or associate's degree, relevant certifications
Work EnvironmentLeadership roles, strategic planningClient interaction, administrative tasks
Employer & Industry UsageHealthcare, social services, nonprofit organizationsHealthcare facilities, social service agencies
Common Search & ComparisonLeadership, management, strategic rolesOperational, client-facing roles

The main difference between Director Intake and Intake Coordinator lies in their responsibilities and seniority. Directors typically oversee the entire intake process, develop policies, and manage teams, requiring more experience and higher credentials. Intake Coordinators focus on executing intake procedures, working directly with clients, and handling administrative tasks. Both roles are essential in healthcare and social services, but they differ significantly in scope and level of responsibility.

What are the key skills and qualifications needed to thrive as a director intake, and why are they important?

To thrive as a Director of Intake, you need strong leadership abilities, expertise in case management or admissions processes, and typically a bachelor's or master's degree in healthcare, social work, or a related field. Familiarity with intake and case management software, electronic health record (EHR) systems, and compliance standards is essential. Exceptional communication, organizational, and problem-solving skills help you manage teams and coordinate effectively with clients and stakeholders. These skills ensure efficient client onboarding, regulatory compliance, and high-quality service delivery in fast-paced environments.
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Director Intake jobs near you
Infographic showing various Director Intake job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Director, Intake

Broughton Partners

Savannah, GA • On-site

Full-time

Posted 11 days ago

Job description

The Director of Intake oversees legal qualification operations within the contact center, ensuring efficient and effective management of inbound leads (potential claimants). This role will collaborate closely with marketing on tort efficiency and capacity planning, and with technical support on dialer health related to connection rates. 

The ideal candidate possesses strong leadership skills, exceptional communication abilities, and a keen eye for detail. This role is crucial in maintaining a high standard of service and operational excellence.

 

Essential Functions / Duties Performed Regularly: 

1.

Work closely with the executive team to curate and execute strategic goals to ensure intake capacity is never the limiting factor constraining our growth.

2.

Work closely with tech and product teams to make the user experience (for agents) of surveying a claimant more intuitive and less stressful, for example, the implementation of pre-qualification and AI voice into our process to reduce agent transcribing. 

3.

Work with tech and product teams to finalize designs for the claimant portal in 2027 that will roll out in phases to make the claimant journey more transparent and reduce claimant process fatigue during what can be a lengthy legal process.

4.

Serve as the primary escalation point and strategic lead for the intake department, driving continuous improvement through the leadership of Pod Managers.

5. 

Spearhead strategic initiatives aimed at streamlining the intake lifecycle and hitting aggressive month-over-month performance targets.

6.

Oversee the end-to-end recruitment and onboarding lifecycle for all intake personnel, ensuring consistent delivery of training modules and policy education. This includes finding creative ways to recruit Spanish-speaking agents and optimizing our shift differential & bonus plans with HR to recruit people for the specific days and times we need them.

7. 

Curate and optimize the digital training platform, streamlining the delivery of educational content to ensure a centralized, "single source of truth" for the entire team.

8.

Standardize departmental excellence through the creation and maintenance of a comprehensive SOP library, empowering Pod Managers to execute high-quality, consistent intake operations.

9.

Serve as the Intake Department’s strategic liaison for cross-functional growth projects, ensuring that new business initiatives are supported by robust, scalable intake workflows.

10.

Enforce strict adherence to payroll deadlines, implementing audit checkpoints to ensure all team bonuses and timecards are validated and submitted within established corporate timeframes.

11.

Hold Pod Managers accountable for effectively managing their teams, utilizing real-time data to identify and resolve bottlenecks in lead processing and claimant outreach.

12. 

Direct departmental capacity planning and workforce scheduling to ensure optimal coverage across all pods, aligning staff availability with fluctuating lead arrival patterns to maximize conversion opportunities.

13.

Other duties as assigned.

Minimum Position Requirements:

Education: A bachelor’s degree in business, economics, or a related field, or an equivalent combination of education and work experience is required. 

Work Experience:  5+ years of experience in managing call center operations or managing operations in an intake environment is required. 4+ years of people management experience is required.

Licenses or Certification:  N/A
Skills Required: 

  • Strong verbal and written communication skills
  • Strong active listening skills
  • Highly organized with the ability to manage multiple tasks simultaneously
  • Comfortable having conversations on difficult subjects
  • Ability to maintain confidentiality when handling sensitive information
  • Technical adaptability
  • Strong interpersonal skills
  • Ability to translate complex strategic visions into clear, actionable items for management and individual contributors
  • Ability to lead teams through organizational transitions with resilience, transparency, and a focus on maintaining high morale

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