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Director Intake Jobs in Chicago, IL (NOW HIRING)

Clarity Clinic

Intake Access Coordinator

Chicago, IL · On-site

$23 - $25/hr

The Intake Access Coordinator operates under the supervision of the Director of Intake and follows established protocols and escalation pathways at all times, never providing clinical recommendations.

UCAN

Centralized Intake Coordinator/Specialist

Chicago, IL · On-site

$17.50 - $24/hr

Coordination & Collaboration This is an individual contributor role with no direct reports. The Coordinator owns the front end of the referral process - intake, screening, and matching - and works in ...

Confidential - Hospice Jobs

Intake Coordinator

Chicago, IL

$18.50 - $25.25/hr

Summary Responsible for managing all aspects of the patient intake process including managing the ... direct oversight of insurance verification and authorization processes. 7. Builds and monitors ...

Shirley Ryan AbilityLab

Intake Coordinator

Chicago, IL · On-site

$18.50 - $25.25/hr

Analyzes clinical, financial and socio-demographic information to direct referral to appropriate ... The Intake Coordinator will consistently demonstrate support of the Shirley Ryan AbilityLab ...

Sralab

Intake Coordinator

Chicago, IL

$18.50 - $25.25/hr

Analyzes clinical, financial and socio-demographic information to direct referral to appropriate ... The Intake Coordinator will consistently demonstrate support of the Shirley Ryan AbilityLab ...

Trinity Services, Inc.

Intake Coordinator

Joliet, IL · On-site

$45K - $47K/yr

Under the direction of the Director of Counseling Services, the Access and Care Navigator serves as ... Knowledge of behavioral health assessment, screening, intake, care navigation, and referral ...

Dlapiper

Lateral Intake Specialist

Chicago, IL · Hybrid

$30.98 - $48.34/hr

Minimum Years of Experience * 2 years' direct experience in conflicts or new business intake department; or experience working in a ticketing system environment; or two years of paralegal required.

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Director Intake information

What are some of the main challenges a Director of Intake might face when managing a high-volume intake department?

A Director of Intake often navigates challenges such as balancing urgent client needs with efficient workflow management, ensuring compliance with regulatory standards, and maintaining high-quality service in a fast-paced environment. They must also effectively lead and support their team, adapt to changing organizational policies, and collaborate with other departments to streamline processes. Regularly updating protocols and leveraging technology can help address these challenges, but adaptability and strong communication are essential for long-term success.

What jobs pay 4000 a week without a degree?

A Director Intake role typically requires specialized skills and experience in healthcare or social services, and it may not commonly pay $4,000 weekly without relevant qualifications. Generally, high-paying jobs that do not require a degree include sales management, real estate brokerage, or certain skilled trades like commercial diving or specialized construction. These roles often demand experience, certifications, or licenses rather than formal degrees.

What is the difference between Director Intake vs Intake Coordinator?

AspectDirector IntakeIntake Coordinator
Required CredentialsBachelor's degree, management experienceHigh school diploma or associate's degree, relevant certifications
Work EnvironmentLeadership roles, strategic planningClient interaction, administrative tasks
Employer & Industry UsageHealthcare, social services, nonprofit organizationsHealthcare facilities, social service agencies
Common Search & ComparisonLeadership, management, strategic rolesOperational, client-facing roles

The main difference between Director Intake and Intake Coordinator lies in their responsibilities and seniority. Directors typically oversee the entire intake process, develop policies, and manage teams, requiring more experience and higher credentials. Intake Coordinators focus on executing intake procedures, working directly with clients, and handling administrative tasks. Both roles are essential in healthcare and social services, but they differ significantly in scope and level of responsibility.

What jobs pay 500,000 a year in the US?

High-paying roles such as Chief Executive Officers, investment bankers, specialized surgeons, and certain senior corporate executives can earn $500,000 or more annually. These positions typically require extensive experience, advanced degrees, leadership skills, and often involve high levels of responsibility and long working hours.

Why are Gen Z struggling to find jobs?

Gen Z job seekers often face challenges such as limited work experience, high competition, and employers' preference for candidates with specific skills or certifications. Additionally, economic factors and changing hiring practices can make entry into the workforce more difficult for this age group.

What are the key skills and qualifications needed to thrive as a Director of Intake, and why are they important?

To thrive as a Director of Intake, you need strong leadership abilities, expertise in case management or admissions processes, and typically a bachelor's or master's degree in healthcare, social work, or a related field. Familiarity with intake and case management software, electronic health record (EHR) systems, and compliance standards is essential. Exceptional communication, organizational, and problem-solving skills help you manage teams and coordinate effectively with clients and stakeholders. These skills ensure efficient client onboarding, regulatory compliance, and high-quality service delivery in fast-paced environments.

What does a director of intake do?

A director of intake oversees the process of receiving and evaluating new clients, patients, or cases for an organization. They coordinate with staff to ensure efficient onboarding, manage documentation, and develop policies to improve intake procedures, often using case management or CRM software. Strong organizational and leadership skills are essential for this role.
What are the most commonly searched types of Intake jobs in Chicago, IL? The most popular types of Intake jobs in Chicago, IL are:
What are popular job titles related to Director Intake jobs in Chicago, IL? For Director Intake jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Director Intake jobs in Chicago, IL look for? The top searched job categories for Director Intake jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Director Intake jobs? Cities near Chicago, IL with the most Director Intake job openings:
Director Intake jobs near you
Infographic showing various Director Intake job openings in Chicago, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Intake Access Coordinator

Intake Access Coordinator

Clarity Clinic

Chicago, IL • On-site

$23 - $25/hr

Full-time

Posted 6 days ago

Job description

About Clarity Clinic
Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches - including medication management, psychological assessment, and psychotherapy - to support people wherever they are in life. Through this multidisciplinary model, we're redefining what accessible, comprehensive mental health care looks like.
We are seeking an Intake Access Coordinator to serve as the first point of contact for prospective clients, families, and referring providers across designated Clarity Clinic service lines. In this non-clinical role, you will serve as the first point of contact for prospective patients, managing all pre-assessment intake activities, including gathering clinical and demographic information, providing preliminary financial and insurance information, coordinating assessment scheduling, and ensuring a warm, timely, and seamless transition to the clinical assessment process. The Intake Access Coordinator operates under the supervision of the Director of Intake and follows established protocols and escalation pathways at all times, never providing clinical recommendations.
Pay Range (USD): $23.00 - $25.00 hourly
Duties/Responsibilities:
Pre-Assessment Functions - All Service Lines
  • Answer and triage incoming calls, emails, and web inquiries with professionalism, compassion, and urgency.
  • Gather required pre-assessment information from prospective clients and referral sources.
  • Provide patients with a general cost estimate prior to scheduling the intake assessment.
  • Schedule intake assessments with the Intake Coordinator and confirm logistics with patients.
  • Conduct pre-assessment follow-up calls, including callbacks, appointment confirmations, and referral status updates.
  • Complete pre-assessment documentation accurately and same-day in EHR, including demographics, referral source, insurance information, and any clinical flags noted during initial contact.

Service Line Scheduling & Outreach
  • Manage therapy matching outreach per the CC-CTS_IOS protocol, including IRL review blocks, first and second-attempt outreach, and scheduling for patients selecting the "H" option.
  • Handle neuropsych testing outreach and scheduling in coordination with the neuropsych testing team.
  • Manage TMS scheduling and coordination following Intake Coordinator clinical clearance.
  • Manage Esketamine scheduling and coordination following Intake Coordinator clinical clearance.
  • Coordinate program orientation scheduling and admission logistics for admitted patients per Intake Coordinator direction.

Escalation & Compliance
  • Apply defined escalation protocols immediately for any safety concern, clinical urgency, insurance question beyond Rep scope, or level-of-care question. Never provide clinical recommendations.
  • Escalate any indication of self-harm, suicidal ideation, or immediate safety risk to clinical staff without delay, consistent with Clarity Clinic's crisis escalation protocol.
  • Document every escalation in EHR same-day: what was said, who was notified, and the outcome.
  • Adhere to HIPAA, the Illinois Mental Health and Developmental Disabilities Confidentiality Act (MHDDCA), and all applicable Clarity Clinic privacy and confidentiality policies.
  • Maintain documentation practices that support audit readiness for Joint Commission Behavioral Health Care and Human Services (BHCS) review.
  • Participate in intake team meetings, trainings, and quality improvement activities.
  • Perform other duties as assigned by the Director, Intake.

Qualifications and Minimum Requirements:
  • High School Diploma required; Associate's or Bachelor's degree from an accredited institution preferred.
  • Minimum 1 year of customer service, healthcare scheduling, or behavioral health administrative experience.
  • Knowledge of behavioral health services and terminology preferred.
  • Proficiency in Microsoft Office Suite and multi-line phone systems.
  • Exceptional customer service and communication skills; ability to engage with clients in emotional distress with patience and professionalism.
  • Strong organizational skills and attention to detail; ability to manage high call volume without sacrificing quality.
  • Familiarity with EHR platforms, AdvancedMD preferred, or ability to learn quickly.
  • Ability to maintain strict confidentiality and exercise sound judgment.
  • Availability to work a schedule that may include some evenings and/or weekends as needed.

Role Competencies:
  • Escalation Judgment & Safety Awareness - Recognizes safety concerns, clinical urgency, and level-of-care questions immediately and routes them through the defined escalation pathway without delay, never offering a clinical opinion outside the scope of the role.
  • Compliance & Documentation Accuracy - Completes same-day EHR documentation for every pre-assessment contact and escalation, supporting HIPAA, Illinois MHDDCA, and Joint Commission audit readiness.
  • Multi-Service Line Coordination - Manages simultaneous outreach and scheduling workflows across Therapy Matching, Neuropsych Testing, TMS, and Esketamine without dropping handoffs to Intake Coordinators.
  • Compassionate, Client-Centered Communication - Engages prospective patients and families in distress with warmth and professionalism, holding tone and pace steady across high call volume.
  • Protocol Adherence & Follow-Through - Executes defined outreach sequences, such as CC-CTS_IOS first and second-attempt outreach, completely and on schedule, without deviation.
  • Accurate Financial Communication - Delivers cost estimates clearly and consistently, setting expectations before scheduling without overstepping into insurance determinations reserved for clinical or billing staff.
  • Reliability in High-Volume Environments - Maintains consistent quality and pace across high call and message volume, including evening and weekend coverage as scheduled.
  • Cross-Team Handoff Quality - Provides Intake Coordinators with complete, accurate pre-assessment information, enabling a warm and seamless transition for prospective patients.

Physical Requirements:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate effectively with others, frequently required to sit and use a keyboard, and must occasionally lift and/or move up to 25 pounds.
Other Duties:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties as assigned by their supervisor.
We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds.
Clarity Clinic is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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