Remote Intake Jobs (NOW HIRING)

Intake Specialist (Fully Remote)

Behavioral Health | Customer Service | Scheduling | Insurance Verification

Pay: $17.00 per hour

Location: Fully Remote

Eligible States: Florida, Ohio, Texas, North Carolina, South Carolina, Tennessee, Georgia, and Alabama

Important Residency Requirement

To be considered, applicants must currently reside in one of the following states: FL, OH, TX, NC, SC, TN, GA, or AL.

At this time, we are not considering relocation candidates unless they have already completed their move and currently reside in one of the approved states.

Join a Mission-Driven Behavioral Health Team

Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy helping people, coordinating schedules, and ensuring a smooth client experience?

Chrysalis Health is seeking a Fully Remote Intake Specialist to serve as the first point of contact for individuals and families seeking behavioral health services. In this role, you will help connect clients to care by verifying insurance, scheduling assessments, coordinating referrals, and providing outstanding customer service.

This position is ideal for candidates with experience in customer service, healthcare administration, call centers, scheduling, medical offices, patient access, intake coordination, insurance verification, or behavioral health support services.

Why Join Chrysalis Health?

✔ Fully Remote Position

✔ Meaningful work helping individuals access mental health services

✔ Stable, mission-driven healthcare organization

✔ Comprehensive Benefits Package

✔ Paid Time Off (PTO)

✔ Health, Dental, Vision, Life, Legal, and Pet Insurance Options

✔ 401(k) with Company Match

✔ Growth and Advancement Opportunities

✔ Supportive Team Environment

What You'll Do

Client Intake & Scheduling

• Answer inbound calls from prospective clients and referral sources

• Schedule intake assessments for new clients

• Coordinate appointments for clients being discharged from inpatient care

• Make appointment reminder calls and follow-up communications

• Explain available services to prospective clients and families

Insurance Verification

• Verify insurance coverage and eligibility for prospective clients

• Ensure accurate documentation of insurance information

• Assist clients with understanding coverage and service options

Administrative Support

• Enter demographic information and maintain accurate client records

• Create and manage client charts within the Electronic Health Record (EHR) system

• Ensure required intake, demographic, and billing documentation is completed

• Mail intake packets and onboarding materials when needed

• Track and report referral activity and intake volume

Customer Service Excellence

• Deliver compassionate, professional service to clients and families

• Communicate effectively with individuals experiencing behavioral health, substance use, or stressful life situations

• Collaborate with clinical and operational teams to support a positive client experience

• Maintain confidentiality and compliance with organizational policies and procedures

What We're Looking For

Required Qualifications

• High School Diploma or GED

• Strong customer service and communication skills

• Previous administrative, scheduling, call center, healthcare support, patient access, intake, or customer-facing experience

• Strong computer skills, including email, internet applications, and data entry

• Excellent organizational and time management skills

• Ability to multitask in a high-volume environment

• Ability to work independently in a remote setting

• Professional phone etiquette and strong attention to detail

Preferred Qualifications

• Experience in healthcare, behavioral health, medical office, insurance verification, or patient scheduling

• Experience using Electronic Health Record (EHR/EMR) systems

Additional Requirements

• Must successfully pass all required background screenings

• Ability to complete required annual training and compliance requirements

Schedule Expectations

This role requires flexibility to meet client needs and deliver exceptional customer service. While primarily operating during normal business hours, occasional evening or weekend availability may be required based on business needs.

Chrysalis Health is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. Chrysalis Health also prohibits bullying and harassment of applicants or employees based on any of these protected categories. Chrysalis Health is committed to maintaining a Drug-Free Working in compliance with all applicable state and federal laws. If you require accommodations under the Americans with Disabilities Act, please notify Chrysalis Health during the interview process.