Intake Specialist - Full-Time Remote Position
About the Role
We are seeking a reliable, compassionate, and detail-oriented professional to join our law firm as a full-time Intake Specialist. This job involves answering calls throughout the day, engaging with the people we serve, and explaining services we can offer.ย This fully remote position is busy, but it also offers the opportunity to make a meaningful difference in the lives of vulnerable populations across the United States.
Position Details:
- Schedule: Monday through Friday, 8:30 AM - 5:00 PM PST/PDT (Please note these are West Coast hours. You can live anywhere, but this position is for a an 8:30 a.m. to 5:00 p.m. PST/PDT shift)
- Location: Fully remote (work from anywhere in the US)
- Employment Type: Full-time
Who We Serve
You'll be the first point of contact for lower-income senior citizens, individuals with special needs, and legally disabled persons seeking legal assistance. Our clients often come to us during difficult times, feeling worried and anxious. While compassion and patience are essential, you'll find great satisfaction in helping these individuals navigate their legal challenges and improve their quality of life.
Key Responsibilities
- Answer phone calls and emails from potential clients as they arrive.ย This job does involve picking up ringing phones. You will be part of a team. Full participation is required.
- Conduct intake calls with potential clients, gathering essential information through structured questionnaires
- Assist existing clients with accessing and understanding basic legal information relevant to their cases
- Guide clients through the process of submitting required documentation and information
- Perform data entry and correspondence generation
- Provide occasional reception coverage as needed
- Maintain accurate client records and case files
- Work efficiently and carefully with client information
Required Qualifications
- Communication: Excellent English language proficiency and strong phone communication skills
- Technical Skills: Functional computer proficiency, including ability to upload documents, restart computers, and navigate file systems
- Work Environment: Access to reliable high-speed internet and a consistently quiet workspace
- Personal Qualities:
- Strong organizational abilities
- Ability to multitask effectively in a fast-paced environment
- Exceptional patience and empathy when working with clients in distress
- Quick learning ability and intellectual curiosity
What We Provide
- Comprehensive intake training (no legal background required, but it is a plus.)
- Health benefits
- 401(k)
- Life insurance benefits
- Fully remote work flexibility
- Opportunity to make a meaningful impact in vulnerable communities
Important Note
This position requires existing basic computer skills. We do not provide training on fundamental computer operations. If you're not comfortable with basic file management, document uploading, or computer troubleshooting, this position is not a suitable fit for you.
Ready to make a difference? If you're a compassionate communicator with strong organizational skills and a desire to help those in need, we'd love to hear from you.
Company Description
HELPS Law Group, P.C. serves senior citizens and disabled persons struggling with debt. HELPS educates senior citizens about maintaining their financial independence. We also provide information and assistance regarding tax, student loan and housing issues.