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Collections Supervisor Jobs (NOW HIRING)

Academy Bank

Collections Supervisor

Kansas City, MO · On-site

$31.25/hr

Summary The Collections Supervisor leads the daily operations of the Collections Team, including performance management and annual review processes. This role also oversees third-party agency ...

ISAT Total Support

Collections Supervisor

La Mirada, CA · On-site

$65K - $85K/yr

The Collections Supervisor oversees the daily operations of the Collections team, ensuring timely recovery of outstanding receivables, reducing delinquency, and supporting overall cash flow ...

CPI Security

Collections Supervisor

Charlotte, NC · On-site

CPI Security is seeking an experienced and dynamic Collections Supervisor to lead our collections team responsible for collecting receivables and mitigating revenue attrition. The successful ...

Academy Bank

Collections Supervisor

Kansas City, MO · On-site

$31.25/hr

Summary The Collections Supervisor leads the daily operations of the Collections Team, including performance management and annual review processes. This role also oversees third-party agency ...

CPI Security

Collections Supervisor

Charlotte, NC · On-site

CPI Security is seeking an experienced and dynamic Collections Supervisor to lead our collections team responsible for collecting receivables and mitigating revenue attrition. The successful ...

Amerita

Collections Supervisor

Englewood, CO · Remote

The Supervisor, Payer Collections will lead a team focused on optimizing revenue and cash flow while maintaining the highest levels of patient satisfaction and compliance with industry regulations.

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Collections Supervisor information

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$31K

$58.7K

$109K

How much do collections supervisor jobs pay per year?

As of Jul 16, 2026, the average yearly pay for collections supervisor in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What does a Collections Supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are the key skills and qualifications needed to thrive as a Collections Supervisor, and why are they important?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a Collections Supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.
More about Collections Supervisor jobs
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What are the most commonly searched types of Collections Supervisor jobs? The most popular types of Collections Supervisor jobs are:
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Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in the United States as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.
Collections Supervisor

Collections Supervisor

Concord Servicing

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Concord is a Loan Servicing fintech company dedicated to helping borrowers manage their financial obligations with clarity and respect. Our Contact Center in Scottsdale, AZ is the frontline of that mission, and the Collections Supervisor plays a key role in leading the team that makes it happen. This is a fully onsite position. 

The Collections Supervisor is responsible for overseeing a team of Collections Representatives, driving performance, ensuring regulatory compliance, and fostering a culture of accountability and borrower-first service. The ideal candidate brings 2-3 years of collections supervisory experience within a loan servicing or consumer finance environment.  

Responsibilities: 

  • Supervise, coach, and develop a team of Collections Representatives to achieve individual and team performance goals 
  • Monitor daily queue activity, call quality, and collector effectiveness to ensure productivity and compliance standards are met 
  • Conduct regular one-on-ones, performance reviews, and call monitoring sessions to provide timely feedback and support team development 
  • Ensure the team operates in full compliance with FDCPA, FCRA, CFPB guidelines, and all applicable federal and state regulations 
  • Handle escalated borrower interactions and complex account situations that require supervisory judgment and resolution 
  • Analyze collections data and reports to identify trends, address performance gaps, and recommend process improvements 
  • Partner with Training, Quality Assurance, and Compliance teams to support onboarding, ongoing learning, and audit readiness 
  • Foster a positive, high-performance team culture aligned with Concord's values of respect, integrity, and borrower-first service 
  • Manages projects as needed, adapting priorities to meet evolving business needs 

Requirements

  • 2-3 years of supervisory experience in collections, loan servicing, or a related contact center environment 
  • Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks 
  • In-depth knowledge of FDCPA, FCRA, CFPB regulations, and consumer lending compliance requirements 
  • Proven ability to lead, motivate, and develop a team in a high-volume, performance-driven environment 
  • Strong analytical skills with the ability to interpret collections metrics and translate data into actionable coaching and strategy 
  • Proficiency with loan servicing platforms, CRM systems, and workforce management tools. 
  • Associate's or bachelor's degree in Business, Finance, or a related field preferred; equivalent experience will be considered
  • Must be able to work fully onsite at our Scottsdale, AZ Contact Center

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Wellness Resources

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