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Collections Supervisor Jobs in California (NOW HIRING)

IEC CORP GROUP

Payment Specialist (61544)

Irvine, CA · On-site

$23 - $36.38/hr

You will also assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third party collection agencies. Ensure all regulatory requirements ...

IEC CORP GROUP

Payment Specialist (61544)

Irvine, CA · On-site

$23 - $36.38/hr

You will also assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third party collection agencies. Ensure all regulatory requirements ...

Rencata

Call Center Representative

Irvine, CA · On-site

$25/hr

You will also support the Collections Supervisor by coordinating collection efforts with loan servicers and third-party collection agencies while ensuring all collection activities comply with ...

Robert Half

Credit & Collections Manager

Monterey, CA · On-site

At least 2 years of leadership experience managing or supervising a credit or collections team. * Working knowledge of industries such as construction, construction lending, building materials ...

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All JobsCollections Supervisor JobsCollections Supervisor Jobs in California

Collections Supervisor information

See California salary details

$30.6K

$58K

$107.6K

How much do collections supervisor jobs pay per year?

As of Aug 24, 2026, the average yearly pay for collections supervisor in California is $57,953.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $64,600.00 per year, depending on experience, location, and employer.

What does a collections supervisor do?

A Collections Supervisor oversees a team responsible for collecting overdue payments from customers or clients. They monitor staff performance, provide training, and ensure that collection activities comply with company policies and legal requirements. The supervisor also handles escalated cases, prepares reports on collection metrics, and works to improve the efficiency of the collections process. Their goal is to maximize the recovery of outstanding debts while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collections supervisor?

To thrive as a Collections Supervisor, you need strong knowledge of debt collection laws, account management, and supervisory experience, often supported by a degree in finance, business, or a related field. Familiarity with collections software, CRM systems, and regulatory compliance tools is essential. Leadership, effective communication, and problem-solving skills are crucial for motivating teams and managing challenging customer interactions. These competencies ensure efficient recovery of outstanding debts while maintaining compliance and fostering a positive work environment.

What are some common challenges faced by a collections supervisor, and how can they be addressed?

Collections Supervisors often encounter challenges such as managing high volumes of delinquent accounts, motivating a diverse team, and balancing firm collection practices with excellent customer service. To address these issues, supervisors typically implement effective training programs, set clear performance metrics, and utilize advanced collection software to streamline workflows. Regular team meetings and open communication also help resolve disputes and maintain morale, ensuring the team stays focused and productive.

What is the difference between Collections Supervisor vs Collections Specialist?

AspectCollections SupervisorCollections Specialist
Required CredentialsHigh school diploma; some roles may prefer associate degree; leadership skillsHigh school diploma; training in collections procedures
Work EnvironmentSupervises team; office setting; fast-pacedPerforms collections calls; office setting; detail-oriented
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, banks, credit companies
Common Search & Comparison IntentUnderstanding leadership roles in collectionsLearning about entry-level collections roles

The main difference between a Collections Supervisor and a Collections Specialist lies in their responsibilities and experience level. The supervisor oversees the team, manages collections strategies, and ensures targets are met, while the specialist focuses on making collection calls and handling accounts. Both roles are essential in the collections process, but the supervisor typically requires more experience and leadership skills.

What are the most commonly searched types of Collections Supervisor jobs in California?

The most popular types of Collections Supervisor jobs in California are:

What are popular job titles related to Collections Supervisor jobs in California?

For Collections Supervisor jobs in California, the most frequently searched job titles are:

What job categories do people searching Collections Supervisor jobs in California look for?

The top searched job categories for Collections Supervisor jobs in California are:

What cities in California are hiring for Collections Supervisor jobs?

Cities in California with the most Collections Supervisor job openings:

What are popular job titles related to Collections Supervisor jobs in CA?

For Collections Supervisor jobs in CA, the most frequently searched job titles are:

Collections Supervisor jobs near you
Infographic showing various Collections Supervisor job openings in California as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $57,953 per year, or $27.9 per hour.

Collections Officer 2

COASTHILLS FEDERAL CREDIT UNION

Santa Maria, CA • On-site

$24 - $28/hr

Full-time

Posted 6 days ago

Job description

SUMMARY


Under the general supervision of the Collections Supervisor, the Collections Officer 2 is responsible for performing a wide variety of member collections duties. Promotes and maintains a positive image of the Credit Union.


ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.

Assists other team members within the Department.

Contacts members via telephone, letter, and email to determine reason for delinquency.

Reviews accounts to ensure member has complied with Credit Union requirements.

Evaluates credit lines for potential closure.

Credit Reporting Disputes: Researches and resolves all credit reporting issues and disputes.

Performs Impound Processing as assigned.

Responds to member issues, inquiries and requests and assists members with completing forms and documents.

Handles modifications, including evaluating hardship deferments, disaster relief, modification or re-age Requests.

Submits completed packets to management.

Negative Shares Duties: ODP/Negative (as assigned).

Evaluates account and loan history to determines how payment(s) will be applied.

Negotiates and establishes payment arrangements regarding loans and share accounts.

Researches account loan transactions to resolve payment errors.

Performs duties relating to death claims on loans (as assigned).

Adheres to all policies, procedures, and regulations regarding all Credit-Union related areas.

Complete NOI'S and Deficiency balance letters (as assigned).

.

Recommends loans for collateral seizure.

Adhere to Credit Union Policies and Procedures.

Processes member requests (as assigned).

Evaluates, negotiates, and submits offers to management for recommendation or approval (as assigned).

Utilizes skip tracing platforms to locate members or property.

Trains team members as directed by Supervisor, Manager, AVP Collections or VP Collections.

Regularly attends and participates in in-house training.

Performs duties as assigned by management and may be assigned to work at any location.


The qualifications listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this position.


Education and Experience

High School diploma or equivalent

Minimum of two years of experience in collections or related area

The following courses must be completed by new Collections Department employees during New Employee Orientation (NEO), and by current employees within ninety days of joining Collections Department:

  1. Fair Debt Collections Practices Act
  2. Fair Debt Reporting Act (FCRA)
  3. Servicemembers Series: Servicemembers Civil Relief Act (SCRA)


Certificates, Licenses and Registrations

None.


Knowledge

Credit Union products, services, programs and promotions.

Experience with computer systems and software.


Other Skills and Abilities

Performs duties accurately and efficiently, even with frequent interruptions.

Operates a variety of office equipment and machines.

Travels, attends, and participates in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging.

Ability to work a variety of hours, including evenings and weekends.



AFFIRMATIVE ACTION/EEO STATEMENT:


CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law.

For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.