ZipRecruiter

Log In

1

Collection Team Lead Jobs (NOW HIRING)

DS Erickson & Associates PLLC

Be Seen First

Debt Collection Specialist

Eagan, MN · On-site

$38K - $55K/yr

Lead Generation: Analyze files, data and leads to generate high-quality contact information for the collection team. * Discovery & Research: Conduct deep-dive research into employment, property ...

Urgent

DS Erickson & Associates PLLC

Be Seen First

Debt Collection Specialist

Edina, MN · On-site

$38K - $55K/yr

Lead Generation: Analyze files, data and leads to generate high-quality contact information for the collection team. * Discovery & Research: Conduct deep-dive research into employment, property ...

Urgent

DS Erickson & Associates PLLC

Be Seen First

Debt Collection Specialist

Eden Prairie, MN · On-site

$38K - $55K/yr

Lead Generation: Analyze files, data and leads to generate high-quality contact information for the collection team. * Discovery & Research: Conduct deep-dive research into employment, property ...

Urgent

Peraton

Lead HUMINT Collection Manager

Reston, VA · On-site

This Senior Collection Operations Manager Lead is responsible for analyzing how intelligence is ... Serves as the technical team Lead, representing the team's work to leadership and customers.

Peraton

Lead HUMINT Collection Manager

Reston, VA

This Senior Collection Operations Manager Lead is responsible for analyzing how intelligence is ... Serves as the technical team Lead, representing the team's work to leadership and customers.

Peraton

Lead HUMINT Collection Manager

Washington, DC · On-site

$112K - $179K/yr

This Senior Collection Operations Manager Lead is responsible for analyzing how intelligence is ... Serves as the technical team Lead, representing the team's work to leadership and customers.

Peraton

Lead HUMINT Collection Manager

Washington, DC · On-site

This Senior Collection Operations Manager Lead is responsible for analyzing how intelligence is ... Serves as the technical team Lead, representing the team's work to leadership and customers.

Social Impact, Inc.

The TL will guide the desk review, support the design of tools for data collection, provide ... Lead the evaluation team according to the SOW, as approved by OSD and Social Impact Work closely ...

Social Impact, Inc.

The TL will guide the desk review, support the design of tools for data collection, provide ... Lead the evaluation team according to the SOW, as approved by OSD and Social Impact Work closely ...

next page

Showing results 1-20

All JobsCollection Team Lead Jobs

Collection Team Lead information

See salary details

$84.5K

$95K

$103.5K

How much do collection team lead jobs pay per year?

As of Jul 16, 2026, the average yearly pay for collection team lead in the United States is $95,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are typical challenges a Collection Team Lead faces when managing a team in a high-volume environment?

As a Collection Team Lead in a high-volume environment, you'll often encounter challenges such as balancing team performance metrics with maintaining high-quality customer interactions. Managing and motivating your team to meet targets, while effectively handling escalated accounts and resolving disputes, is crucial. You'll also need to ensure compliance with legal regulations and company policies, and help your team adapt to evolving collection strategies or technology. Strong communication and coaching skills are essential for overcoming these challenges and fostering a collaborative, results-oriented team.

What is a team leader's salary?

The salary for a Collection Team Lead typically ranges from $45,000 to $70,000 annually, depending on experience, location, and company size. They often receive additional benefits such as bonuses, health insurance, and paid time off, and may be required to have leadership skills and knowledge of debt collection processes.

What are the key skills and qualifications needed to thrive as a Collection Team Lead, and why are they important?

To thrive as a Collection Team Lead, you need strong knowledge of debt collection practices, leadership experience, and often a background in finance or business administration. Familiarity with collection management software, CRM systems, and relevant certifications such as ACA International’s Professional Collection Specialist can be highly beneficial. Excellent communication, conflict resolution, and motivational skills help you manage both team performance and challenging debtor interactions. These competencies ensure effective collection strategies, regulatory compliance, and high-performing teams in achieving organizational targets.

Is collection a stressful job?

A Collection Team Lead role can be stressful due to the responsibility of managing overdue accounts and meeting collection targets. The job often involves handling difficult conversations and working under pressure, but it also requires strong communication and organizational skills. Stress levels vary depending on the work environment and individual resilience.

What are Collection Team Leads?

Collection Team Leads are professionals responsible for supervising and guiding a team of collection agents within an organization. Their main role is to ensure that overdue accounts are followed up on and collected efficiently, while maintaining compliance with company policies and legal regulations. They monitor team performance, provide training, handle escalated cases, and develop strategies to improve collection rates. By leading their team effectively, they help minimize financial losses and maintain good customer relationships.

What is the difference between Collection Team Lead vs Collection Specialist?

AspectCollection Team LeadCollection Specialist
CredentialsHigh school diploma or equivalent; some roles prefer experience in collectionsHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentSupervisory role overseeing team activities in call centers or finance officesPerforming collections calls and follow-ups independently or in small teams
Employer & Industry UsageUsed in banking, finance, healthcare, and utility companiesCommonly employed in similar industries for debt recovery
Search & Comparison IntentPeople looking for leadership or supervisory roles in collectionsIndividuals seeking entry-level or specialist collection roles

The Collection Team Lead typically supervises collection staff, manages team performance, and ensures collection goals are met. In contrast, the Collection Specialist focuses on executing collection activities, contacting debtors, and recovering owed funds. Both roles require knowledge of debt collection procedures, but the Team Lead has additional responsibilities in team management and strategy implementation.

What is the highest paying collection job?

The highest paying collection jobs are typically senior or managerial roles such as Collections Manager or Director of Collections, which can offer salaries exceeding $80,000 annually. These positions often require extensive experience, leadership skills, and knowledge of debt recovery processes and industry regulations.

What is the role of a collection team leader?

A collection team leader oversees a team responsible for recovering overdue payments from customers. They assign tasks, monitor team performance, ensure compliance with collection policies, and use tools like customer databases to manage accounts effectively.
More about Collection Team Lead jobs
Who are the top companies hiring for Collection Team Lead jobs? The top employers for Collection Team Lead jobs are:
What states have the most Collection Team Lead jobs? States with the most job openings for Collection Team Lead jobs include:
What job categories do people searching Collection Team Lead jobs look for? The top searched job categories for Collection Team Lead jobs are:
What are popular job titles related to Collection Team Lead jobs? For Collection Team Lead jobs, the most frequently searched job titles are:
Collection Team Lead jobs near you
Self-Pay Collection Team Lead

Self-Pay Collection Team Lead

Wolcott, Wood and Taylor Inc.

Chicago, IL • On-site

Full-time

Posted 9 days ago

Job description

Job Title: Self Pay Collection Team Lead
Reports to: Single Business Office Supervisor
Position Summary: The SBO Self-Pay Collection Team Lead will be responsible for making outbound inquiries to resolve self-pay balances and initiate financial assistance screenings. This position will be the department's group leader in a supporting role providing the team with assistance in handling inquiries related to self-pay accounts and working with patients as needed to identify escalated patient billing issues, taking action to bring accounts to resolution and maximum payment on patient balances. Research and resolve accounts appearing on dept specific work queues. Trains new hires and provides ongoing training to current team members. The candidate will be a self-starter who is comfortable in a fast-paced environment and is prepared to jump on board and be a part of our motivated and driven staff for customer service. The candidate should be an experienced, well-spoken, motivated professional with a desire and drive to succeed, while delivering the highest level of customer service possible.
Performs analysis of accounts with staff to ensure 501R Rules are adhered to and all possible methods of resolving balances are discussed. Meets WWT & UI Health guidelines, government and HIPAA policies and procedures by utilizing multiple databases and applications.
Essential Duties and Responsibilities:
  • Provides support to SBO department as the team's "go to" person for training and questions.
  • Provides support to staff with resolving complex accounts and with techniques to increase production, quality and patient collections.
  • Responds directly to customers who need assistance when answering phone calls or emails from customers to provide quick resolution of issues and questions.
  • Reports trends to management and provides operational guidance and/or suggestions for resolution and prevention of errors.
  • Provides input in improving overall department and organization efficiency and performance by identifying potential opportunities to enhance internal processes.
  • Analyzes and resolves patient complaints; responds to escalated patient inquiries.
  • Effectively communicate issues to management, including payer, system or escalated patient account issues as well as develop solutions.
  • Escalate calls outside of their scope to the customer service Supervisor or Director
  • Assists management with running reports as needed.
  • Research and obtain required documents to resolve patient issues.
  • Train New Hires - train new hires in their departments. They work closely with new team members to instruct them on company policies and best practices for resolving customer calls.
  • Monitors and provide constructive feedback on activities, processes and workflow adherence.
  • Reinforces collection practices with staff are complaint with Fair Patient Billing Act, 501r Requirements and Fair Debt Collection Practices Act (FDCPA), NSA and all state and federal regulatory requirements.
  • Assists with special projects and other duties as assigned.

Knowledge, Skills & Abilities
  • Ability to work 8 hours per day M-F and occasional overtime when needed
  • Self-motivated and goal oriented
  • Work independently yet also be part of a team with a positive attitude.
  • Ability to identify and resolve collection issues in addition to reading the explanation of benefits and researching the history of accounts that led to the self-pay balance
  • Excellent verbal and written communication skills
  • Ability to effectively handle difficult customer situations on the phone
  • Critical thinking and use of good judgment in decision making
  • Ability to efficiently manage multiple tasks and follow up within a timely manner
  • Ability to read and understand the Fair Patient Billing Act, 501r Requirements and Fair Debt Collection Practices Act (FDCPA)
  • Ability to focus and successfully meet monthly or quarterly goals set by Management

Education/Experience:
High School Diploma/GED required. Minimum 3-4 years of experience and/or training in Healthcare Customer Service or Self-Pay Collections, Single Billing Office or medical billing; or equivalent combination of education and experience, 2-3 years of leading a team in previous experience in Healthcare Customer Service/Self Pay Collections. Strong working knowledge of EPIC software is required. Strong analytical and interpersonal skills and ability to interact with one or more of the following areas: billing, collections, insurance, or customer service, financial assistance 2-4 years in medical billing and customer service field required. Experience should demonstrate mid-level level knowledge of analyzing and resolve complex problems in a quick and effective manner. Must have the ability to analyze and interpret data, good problem-solving skills and initiative. Experience should also demonstrate the use of effective communication skills with patients, staff and ancillary departments; demonstrate proper telephone techniques and etiquette; show sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach within organizations standards.

Apply