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Collection Team Lead Jobs (NOW HIRING)

Click n' Close, Inc

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Collection Team Lead

Addison, TX · On-site

$22 - $26/hr

The Collections Team Lead is responsible for overseeing the daily operations of the Collections team within the Call Center. This role ensures that collection activities are executed efficiently ...

ULINE

Collections Team Lead

Pleasant Prairie, WI · On-site

Coordinate cross-functional resources to support collection initiatives, including leading Customer Service team members when needed. Minimum Requirements * High school diploma or equivalent.

ULINE

Collections Team Lead

Kenosha, WI

Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...

ULINE

Collections Team Lead

Milwaukee, WI · On-site

Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...

ULINE

Collections Team Lead

Waukegan, IL · On-site

Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...

ULINE

Collections Team Lead

Pleasant Prairie, WI

Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...

DCC Propane, LLC

Collections Team Lead

Lisle, IL · On-site

$18.25 - $24.75/hr

Lead and support the collection team in their efforts to collect overdue balances. * Offer recommendations and direction to the collection team while monitoring aging data for accounts receivable and ...

DCC Propane, LLC

Collections Team Lead

Lisle, IL · On-site

Lead and support the collection team in their efforts to collect overdue balances.Offer recommendations and direction to the collection team while monitoring aging data for accounts receivable and ...

DCC Propane, LLC

Collections Team Lead

Lisle, IL · On-site

Lead and support the collection team in their efforts to collect overdue balances.Offer recommendations and direction to the collection team while monitoring aging data for accounts receivable and ...

DCC Propane, LLC

Collections Team Lead

Lisle, IL · On-site

$60K - $62K/yr

Lead and support the collection team in their efforts to collect overdue balances. * Offer recommendations and direction to the collection team while monitoring aging data for accounts receivable and ...

ULINE

Collections Team Lead

Glenview, IL · On-site

Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...

DS Erickson & Associates PLLC

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Debt Collection Specialist

Eden Prairie, MN · On-site

$38K - $55K/yr

Lead Generation: Analyze files, data and leads to generate high-quality contact information for the collection team. * Discovery & Research: Conduct deep-dive research into employment, property ...

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Collection Team Lead information

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$95K

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How much do collection team lead jobs pay per year?

As of Aug 26, 2026, the average yearly pay for collection team lead in the United States is $95,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is a collection team lead?

Collection Team Leads are professionals responsible for supervising and guiding a team of collection agents within an organization. Their main role is to ensure that overdue accounts are followed up on and collected efficiently, while maintaining compliance with company policies and legal regulations. They monitor team performance, provide training, handle escalated cases, and develop strategies to improve collection rates. By leading their team effectively, they help minimize financial losses and maintain good customer relationships.

What skills and qualifications are needed to be a collection team lead?

To thrive as a Collection Team Lead, you need strong knowledge of debt collection practices, leadership experience, and often a background in finance or business administration. Familiarity with collection management software, CRM systems, and relevant certifications such as ACA International’s Professional Collection Specialist can be highly beneficial. Excellent communication, conflict resolution, and motivational skills help you manage both team performance and challenging debtor interactions. These competencies ensure effective collection strategies, regulatory compliance, and high-performing teams in achieving organizational targets.

What challenges does a collection team lead face when managing a team in a high-volume environment?

As a Collection Team Lead in a high-volume environment, you'll often encounter challenges such as balancing team performance metrics with maintaining high-quality customer interactions. Managing and motivating your team to meet targets, while effectively handling escalated accounts and resolving disputes, is crucial. You'll also need to ensure compliance with legal regulations and company policies, and help your team adapt to evolving collection strategies or technology. Strong communication and coaching skills are essential for overcoming these challenges and fostering a collaborative, results-oriented team.

What is the difference between Collection Team Lead vs Collection Specialist?

AspectCollection Team LeadCollection Specialist
CredentialsHigh school diploma or equivalent; some roles prefer experience in collectionsHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentSupervisory role overseeing team activities in call centers or finance officesPerforming collections calls and follow-ups independently or in small teams
Employer & Industry UsageUsed in banking, finance, healthcare, and utility companiesCommonly employed in similar industries for debt recovery
Search & Comparison IntentPeople looking for leadership or supervisory roles in collectionsIndividuals seeking entry-level or specialist collection roles

The Collection Team Lead typically supervises collection staff, manages team performance, and ensures collection goals are met. In contrast, the Collection Specialist focuses on executing collection activities, contacting debtors, and recovering owed funds. Both roles require knowledge of debt collection procedures, but the Team Lead has additional responsibilities in team management and strategy implementation.

Is collection a stressful job?

A Collection Team Lead role can be stressful due to the responsibility of managing overdue accounts and meeting collection targets. The job often involves handling difficult conversations and working under pressure, but it also requires strong communication and organizational skills. Stress levels vary depending on the work environment and individual resilience.
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Collection Team Lead jobs near you
Infographic showing various Collection Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $95,000 per year, or $45.7 per hour.

Collection Team Lead

Addison, TX • On-site

Click n' Close, Inc
See more jobs at Click n' Close, Incexternal

$22 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Collections Team Lead Job Description


Job Title: Collections Team Lead


Location: TX


Position Summary:

The Collections Team Lead is responsible for overseeing the daily operations of the Collections team within the Call Center. This role ensures that collection activities are executed efficiently, professionally, and in compliance with company policies and regulatory guidelines. The Team Lead supports the Call Center Manager by mentoring team members, resolving escalated issues, and driving performance improvements. This position requires strong leadership, attention to detail, and a commitment to achieving departmental goals.


Essential Duties and Responsibilities:

·         Lead daily operations of the Collections team, ensuring timely and effective resolution of delinquent accounts.

·         Monitor team performance and productivity against established KPIs and service level agreements.

·         Provide coaching, training, and support to Collections Representatives.

·         Serve as the primary escalation point for complex collection issues.

·         Collaborate with the Call Center Manager to implement strategies that improve collection outcomes.

·         Ensure compliance with federal, state, and investor regulations.

·         Assist in updating policies and procedures related to collections.

·         Maintain superior customer service standards while balancing recovery efforts.

·         Perform other duties as assigned.


Job Competencies:

·         Strong knowledge of collections procedures and regulatory requirements.

·         Proven ability to lead and motivate teams in a high-volume environment.

·         Excellent problem-solving and conflict resolution skills.

·         Effective verbal and written communication abilities.

·         Proficiency in call center and collections software tools.

·         Ability to manage multiple priorities and meet deadlines.

·         Commitment to providing exceptional customer service.


Education/Experience:

Minimum 3–5 years of experience in collections, preferably within mortgage servicing or financial services. Prior experience in a lead or supervisory role preferred. High school diploma or equivalent required; bachelor’s degree preferred.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.


Job Type: Regular Full-time


Skills and Qualifications:

·         High school or equivalent (Required)

·         3+ years of collections experience (Required)

·         Experience in mortgage servicing or financial services (Preferred)


Language:

English, Bilingual (English/Spanish) a plus.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Click n’ Close, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.