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Collection Team Lead Jobs (NOW HIRING)

The TL will guide the desk review, support the design of tools for data collection, provide ... Lead the evaluation team according to the SOW, as approved by OSD and Social Impact Work closely ...

The TL will guide the desk review, support the design of tools for data collection, provide ... Lead the evaluation team according to the SOW, as approved by OSD and Social Impact Work closely ...

The Clinical Pillar Team Lead, housed within the School of Medicine's Undergraduate Medical ... Lead annual collection/revision of clinical curriculum with Clinical Content Directors (CCDs ...

The Team Lead, reporting to the Data Collection Supervisor, will provide leadership and execution for a Call Center focused on Outbound Data Collection for Survey Research. The successful candidate ...

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Collection Team Lead information

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$84.5K

$95K

$103.5K

How much do collection team lead jobs pay per year?

As of Aug 7, 2026, the average yearly pay for collection team lead in the United States is $95,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What challenges does a collection team lead face when managing a team in a high-volume environment?

As a Collection Team Lead in a high-volume environment, you'll often encounter challenges such as balancing team performance metrics with maintaining high-quality customer interactions. Managing and motivating your team to meet targets, while effectively handling escalated accounts and resolving disputes, is crucial. You'll also need to ensure compliance with legal regulations and company policies, and help your team adapt to evolving collection strategies or technology. Strong communication and coaching skills are essential for overcoming these challenges and fostering a collaborative, results-oriented team.

What skills and qualifications are needed to be a collection team lead?

To thrive as a Collection Team Lead, you need strong knowledge of debt collection practices, leadership experience, and often a background in finance or business administration. Familiarity with collection management software, CRM systems, and relevant certifications such as ACA International’s Professional Collection Specialist can be highly beneficial. Excellent communication, conflict resolution, and motivational skills help you manage both team performance and challenging debtor interactions. These competencies ensure effective collection strategies, regulatory compliance, and high-performing teams in achieving organizational targets.

What is a collection team lead?

Collection Team Leads are professionals responsible for supervising and guiding a team of collection agents within an organization. Their main role is to ensure that overdue accounts are followed up on and collected efficiently, while maintaining compliance with company policies and legal regulations. They monitor team performance, provide training, handle escalated cases, and develop strategies to improve collection rates. By leading their team effectively, they help minimize financial losses and maintain good customer relationships.

What is the difference between Collection Team Lead vs Collection Specialist?

AspectCollection Team LeadCollection Specialist
CredentialsHigh school diploma or equivalent; some roles prefer experience in collectionsHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentSupervisory role overseeing team activities in call centers or finance officesPerforming collections calls and follow-ups independently or in small teams
Employer & Industry UsageUsed in banking, finance, healthcare, and utility companiesCommonly employed in similar industries for debt recovery
Search & Comparison IntentPeople looking for leadership or supervisory roles in collectionsIndividuals seeking entry-level or specialist collection roles

The Collection Team Lead typically supervises collection staff, manages team performance, and ensures collection goals are met. In contrast, the Collection Specialist focuses on executing collection activities, contacting debtors, and recovering owed funds. Both roles require knowledge of debt collection procedures, but the Team Lead has additional responsibilities in team management and strategy implementation.

More about Collection Team Lead jobs
Who are the top companies hiring for Collection Team Lead jobs? The top employers for Collection Team Lead jobs are:
What states have the most Collection Team Lead jobs? States with the most job openings for Collection Team Lead jobs include:
What are popular job titles related to Collection Team Lead jobs? For Collection Team Lead jobs, the most frequently searched job titles are:
Infographic showing various Collection Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $95,000 per year, or $45.7 per hour.

Lead HUMINT Collection Manager

Peraton

Washington, DC • On-site

Full-time

Re-posted 26 days ago


Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

50th of 223 rated it services


Job description

Responsibilities

Job Description

Are you looking for an opportunity to make a difference in the government space? This is an opportunity to build your experience using the latest tools, trends, and techniques on collection operations issues supporting the mission of our customer. Let us help you in building your career while you provide mission critical support to the warfighter.  Responsibilities:  

This Senior Collection Operations Manager Lead is responsible for analyzing how intelligence is collected and refining requirements to ensure mission impact and serves as the technical team lead.  Responsibilities are, but are not limited to: 

  • Document the customers' intelligence information needs, identify gaps, evaluate reporting, and communicate and collaborate with internal and external organizations.  
  • Advise senior decision makers on the application of assets, technical solutions, formulation of intelligence policy, and allocation of resources to affect the collection against the nation's intelligence requirements.  
  • Draft and deliver reports and briefings. 
  • Work with sophisticated databases and computer systems. 
  • Participate in diverse committees and working groups. 
  • Provide operational support to and serve as the conduit of Officers and Consumers supporting HUMINT Operations. 
  • Format, review, quality control, and release Information Intelligence Reports (IIR), according to policies and guidance outlined to meet reporting thresholds.  
  • Coordinate collection issues, priorities, requirements, topics, and concerns to mitigate and maximize mission impact. 
  • Provide detailed input to appropriate boards and panels.  
  • Represent defense HUMINT in agency, defense, and national forums.  
  • Conduct post-IIR publication review and annual IIR reconciliation. 
  • Maintain IIR reporting metrics to assist in the collection management mission.  
  • Utilize available intelligence tools to assist in qualitative and quantitative reviews of platform/collector performance. 
  • Task Intelligence Community Requirements (ICRs) and track Notices of Intelligence Potential (NIP). 
  • Provide input into the integrated collection or operations strategy documents. 
  • Focus on efforts outlined in the Strategic Intelligence Plan, National Intelligence Priority Framework, or National Collection HUMINT Directives according to platform Placement and Access.  
  • Focus IIC Lines of Effort; align Program of Analysis Key Intelligence Questions to the LOEs to ultimately align the appropriate HUMINT collection requirements suitable for mission success. 
  • Draft, edit, and provide input to Operation Directives or HUMINT Collection Requirements supporting all required locations. 
  • Serves as the technical team Lead, representing the team's work to leadership and customers. 
  • Travel required within the National Capital Region (NCR) on an as needed basis for customer or corporate requirements. 

**** Please Note this is for a proposal effort **** 

Qualifications

Required Qualifications: 

  • Current TS/SCI with ability to pass a polygraph. 
  • Bachelor's Degree with a Minimum of 8 years of applicable work experience. 
  • Possess the technical skills, knowledge, and experience to accomplish the work tasks with minimal oversight. 
  • Possess analytic contacts throughout the IC and capabilities for the assigned area of responsibility or target set. 
  • Leadership experience with a technical team. 
  • Experience developing and presenting technical briefs to leadership at levels up to and including Executive Levels. 
  • Analytical and critical thinking skills to interpret complex data and draw meaningful conclusions. 
  • Familiar with intelligence databases, software, and analytical tools. 
  • Ability to work collaboratively with users and stakeholders throughout the product lifecycle. 
  • Capacity to adapt to changing situations to prioritize tasks effectively. 
  • Good communication (both written and verbal in English), analytical, and problem-solving skills. 
  • Ability to clearly and concisely express multifaceted concepts. 
  • Ability to develop ideas in a logical sequence leading to validated conclusions. 
  • Working knowledge and experience with the basic personal computer, Windows Operating System, and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) 

Preferred Qualifications: 

  • Ideal candidate will possess an active TS/SCI with polygraph. 
  • Bachelor's degree in Intelligence, Criminal Justice, Political Science, Law Enforcement or other related topics is highly desired. 
  • Master's degree in a relevant field. 
  • Relevant Training and Certifications. 
  • Experience working in the customer environment is preferred. 

Security Clearance:  

This Position requires an Active TS/SCI and the ability to obtain a Poly, US Citizenship is required to hold this clearance.  

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017