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Customer Team Lead Jobs (NOW HIRING)

Project Manager Customer Team

Auburn Hills, MI · On-site

$77K - $98K/yr

Lead primarily B-Projects from project nomination through stable series production. * Plan and ... Serve as the primary interface to customers and suppliers for all project-related matters and ...

The Customer Service Team Lead will be responsible for providing day-to-day leadership, coordination, and coaching for the CSR team while continuing to support customer accounts or advanced CSR ...

The Customer Service Team Lead will be responsible for providing day-to-day leadership, coordination, and coaching for the CSR team while continuing to support customer accounts or advanced CSR ...

Now Hiring: Customer Service Team Lead We are looking for a reliable and motivated Customer Service Team Lead to support our customer service department and help guide our team to success.

Now Hiring: Customer Service Team Lead We are looking for a reliable and motivated Customer Service Team Lead to support our customer service department and help guide our team to success.

Customer Experience Team Lead Duration: Full-Time Location: Remote Salary Midpoint: $52,00 - $72,000 Filterbuy, a leader in the air quality and ecommerce space, is seeking a highly organized and ...

No weekends What You'll Do Team Leadership & Department Support * Lead by example and help set the standard for professionalism, accountability, urgency, and customer service * Support the daily ...

Team Lead

Richmond, VA · On-site

$16 - $17/hr

As a Team Lead, you will have the chance to showcase your leadership skills and make a real impact ... If you are customer-focused, love working in a fun environment, and have a passion for retail, this ...

The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Caring ...

Customer Service Team Lead The Customer Service Team Lead will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and ...

Team Lead The Team Lead assists in supervising and managing all day-to-day store operations while ... Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS ...

New

Team Lead

Maple Grove, MN · On-site

$14 - $17.50/hr

Our Team Leads lead our front of house team focused on delivering an exceptional guest experience ... Resolving customer incidents and working to ensure a positive guest experience * Assisting with ...

Team Lead

Richmond, VA · On-site

$16 - $17/hr

As a Team Lead, you will have the chance to showcase your leadership skills and make a real impact ... If you are customer-focused, love working in a fun environment, and have a passion for retail, this ...

Our business is exploding with growth and we urgently need to hire a Team Lead -Customer Service to help care for our customers! Our Customer Service Team Leads are fundamental in Fox Pest Control ...

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Customer Team Lead information

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$10

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How much do customer team lead jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What does a customer team lead do?

A Customer Team Lead is responsible for supervising and guiding a team that interacts directly with customers, ensuring high levels of customer satisfaction and efficient team operations. They handle escalated issues, monitor performance metrics, and provide training or coaching to team members. Additionally, they often collaborate with other departments to improve processes and address customer needs. Their role is crucial in maintaining a positive customer experience and achieving company goals.

How does a customer team lead typically collaborate with other departments to improve customer satisfaction?

As a Customer Team Lead, collaboration with departments such as sales, product development, and support is essential for identifying customer pain points and implementing solutions. Regular cross-functional meetings and feedback loops help ensure that customer insights are communicated and acted upon effectively. This role often acts as a liaison, translating customer needs into actionable items for other teams, which can lead to process improvements and enhanced customer experiences. Such collaboration also provides opportunities for professional growth and a deeper understanding of the business.

What are the key skills and qualifications needed to thrive as a customer team lead, and why are they important?

To thrive as a Customer Team Lead, you need strong leadership abilities, customer service expertise, and experience in supervising teams, often supported by a background in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and performance tracking tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you guide your team and maintain high morale. These competencies are essential for driving team performance, ensuring customer satisfaction, and achieving organizational goals.

What is a customer team lead?

A customer team lead is a supervisory role responsible for managing a team of customer service representatives, ensuring quality support and meeting performance goals. They often handle escalations, provide coaching, and use tools like CRM software to monitor customer interactions. Strong communication, leadership skills, and knowledge of customer service processes are essential for this position.
More about Customer Team Lead jobs

What states have the most Customer Team Lead jobs?

States with the most job openings for Customer Team Lead jobs include:

Infographic showing various Customer Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Customer Team Lead- Kroger

Utz Quality Foods

West Chester, OH • On-site

Other

Medical, Dental, Vision, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.


Utz Quality Foods rating

6.8

Company rating: 6.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

241st of 443 rated food and drinks producers


Job description

Utz Brands is looking for a strategic, results-driven Kroger Customer Team Lead to help shape the future of snacking with one of our most important retail partners. In this high-impact role, you'll lead customer strategy across a complex multi-banner business, build trusted partnerships with key Kroger decision makers, and guide a talented sales team to deliver profitable growth across the Utz portfolio.

This is more than an account leadership role-it's an opportunity to influence strategy, coach and develop a high-performing team, and bring customer, shopper, category, and financial insights together to create winning plans for both Utz and our retail partners.

What You'll Do

  • Lead the customer sales strategy for Kroger's multi-banner business, aligning customer plans with Utz enterprise priorities, brand goals, and category growth opportunities.
  • Build strong, strategic relationships with customer decision makers and bring insight-led selling stories to life through business reviews, negotiations, and joint planning.
  • Drive profitable sales, share, distribution, merchandising, promotional, and trade investment results across assigned banners and brands.
  • Own customer P&L performance, revenue goals, spending effectiveness, and investment strategies in partnership with Finance and Revenue Growth Management.
  • Coach, align, and develop Account Executives and Sr. Key Account Executives to deliver business objectives, strengthen customer execution, and support talent growth.
  • Partner cross-functionally with Marketing, Shopper Marketing, Sales Operations, Category Insights, Finance, Supply Chain, R&D, Manufacturing, and Logistics to deliver customer solutions.
  • Monitor marketplace trends, competitive activity, promotional performance, and customer opportunities to keep plans agile and growth-focused.

What You'll Bring

We're looking for a collaborative sales leader who can think strategically, lead through complexity, and turn insights into action.

  • 7+ years of progressive sales experience in consumer packaged goods, including direct customer account responsibility with complex or multi-banner retail customers.
  • Experience leading, coaching, or influencing customer sales teams, with the ability to align people around shared goals and deliver results through others.
  • Strong business acumen with experience managing customer P&Ls, trade spend, revenue goals, promotional strategy, and investment effectiveness.
  • Proficiency using syndicated data, shopper insights, customer scorecards, and financial measures to build selling stories and customer strategies.
  • Excellent communication, negotiation, analytical, problem-solving, relationship-building, and cross-functional collaboration skills.
  • Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook; experience with IRI/Nielsen or similar customer/category tools preferred.
  • Bachelor's degree in Business or a related field preferred; valid driver's license and ability to travel up to 50% within the U.S. required.

Our Recruitment Process

  • Easy Application (5 mins): Introduce yourself and answer a few key questions to get started.
  • Engaging Chat Interview (20-25 mins): Share your experience in an online chat and highlight how your values align with ours.
  • Live Interview: Selected candidates will meet with the hiring team to explore alignment with the role, team, and Utz culture.

Continuously Pursuing Excellence!

Here at Utz, we have a passion forexciting and delighting consumers with delicious snack foods made fromhigh qualityingredients.After over a centurywith a strong family heritage,ourdiverse portfolioof brands includes Utz, Zapp's, Boulder Canyon, and On the Border.Our associatesare the reason for the success of this company, so it is important weprovide a supportive,caringand inclusive environment that offers opportunities for career growth and advancement.We alsohelp take care of our associates by providing benefits, resources, and programs that ensure they live their healthiest lives.Ourfull-timebenefit package includes medical, dental, and vision plans, an employer match 401k, profit sharing plan, employee stock purchaseplanand much more.Joinour world class teamand help us become the fastest growing pure-play U.S. snacking company of scale!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.


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