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Customer Team Lead Jobs (NOW HIRING)

The Team Lead ensures that assigned personnel meet performance objectives, maintains effective relationships with customers and stakeholders, and serves as a primary technical point of contact for ...

Customer Service Team Lead

Logan, UT · On-site

$20 - $22/hr

Our business is exploding with growth and we urgently need to hire a Team Lead -Customer Service to help care for our customers! Our Customer Service Team Leads are fundamental in Fox Pest Control ...

The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing ...

The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing ...

The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing ...

The Team Lead ensures that assigned personnel meet performance objectives, maintains effective relationships with customers and stakeholders, and serves as a primary technical point of contact for ...

The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing ...

The Team Lead ensures that assigned personnel meet performance objectives, maintains effective relationships with customers and stakeholders, and serves as a primary technical point of contact. The ...

Team Lead

Henrico, VA · On-site

$16 - $17/hr

As a Team Lead, you will have the chance to showcase your leadership skills and make a real impact ... If you are customer-focused, love working in a fun environment, and have a passion for retail, this ...

Team Lead

Huntingdon, PA · On-site

$11.67/hr

Experience working in the Customer Service Industry and one year of supervisor experience or 6 months as a Goodwill Team Lead Trainee. Clearances: Must be able to obtain acceptable results for ...

Team Lead - Customer Care Team Lead - Customer Care El Paso, Texas Team Lead - CC Delivery Operations plays a crucial role in ensuring the success of customer service delivery through effective team ...

The Team Lead ensures that assigned personnel meet performance objectives, maintains effective relationships with customers and stakeholders, and serves as a primary technical point of contact for ...

Team Lead, Customer Success AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care ...

Team Lead

Mcalester, OK · On-site

$16/hr

As a Team Lead, you will have the chance to showcase your leadership skills and make a real impact ... If you are customer-focused, love working in a fun environment, and have a passion for retail, this ...

Team Lead - Customer Support

Reston, VA · On-site

$99K - $134K/yr

The Technical Support Team Lead works to ensure timely, effective support to customers. They are primarily responsible for the tactical management of contact center queues and cases, working to ...

New

Team Lead

Stillwater, MN · On-site

$14 - $17.50/hr

Our Team Leads lead our front of house team focused on delivering an exceptional guest experience ... Resolving customer incidents and working to ensure a positive guest experience * Assisting with ...

Showing results 21-40

Customer Team Lead information

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$10

$25

$72

How much do customer team lead jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer team lead, and why are they important?

To thrive as a Customer Team Lead, you need strong leadership abilities, customer service expertise, and experience in supervising teams, often supported by a background in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and performance tracking tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you guide your team and maintain high morale. These competencies are essential for driving team performance, ensuring customer satisfaction, and achieving organizational goals.

How does a customer team lead typically collaborate with other departments to improve customer satisfaction?

As a Customer Team Lead, collaboration with departments such as sales, product development, and support is essential for identifying customer pain points and implementing solutions. Regular cross-functional meetings and feedback loops help ensure that customer insights are communicated and acted upon effectively. This role often acts as a liaison, translating customer needs into actionable items for other teams, which can lead to process improvements and enhanced customer experiences. Such collaboration also provides opportunities for professional growth and a deeper understanding of the business.

What does a customer team lead do?

A Customer Team Lead is responsible for supervising and guiding a team that interacts directly with customers, ensuring high levels of customer satisfaction and efficient team operations. They handle escalated issues, monitor performance metrics, and provide training or coaching to team members. Additionally, they often collaborate with other departments to improve processes and address customer needs. Their role is crucial in maintaining a positive customer experience and achieving company goals.

What is a customer team lead?

A customer team lead is a supervisory role responsible for managing a team of customer service representatives, ensuring quality support and meeting performance goals. They often handle escalations, provide coaching, and use tools like CRM software to monitor customer interactions. Strong communication, leadership skills, and knowledge of customer service processes are essential for this position.
More about Customer Team Lead jobs

What states have the most Customer Team Lead jobs?

States with the most job openings for Customer Team Lead jobs include:

Infographic showing various Customer Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Team Lead

SOSi

On-site

Full-time

Posted 7 days ago


Job description

Company Description

Founded in 1989 and headquartered in Reston, Virginia, SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, surveillance, and reconnaissance (ISR), and logistics.

Job Description

*Position is contingent upon contract award*

SOSi is seeking a highly qualified senior-level Team Lead to support the region of China for a contract in the NCR. This Team Lead is designated key personnel and serves as the management and technical lead for all contractor personnel performing functions in support of the region. The Team Lead is responsible for providing senior-level subject matter expertise on the People's Republic of China (PRC), completing complicated or complex tasks independently, and leading or directing the work of contractor personnel assigned to this region. The Team Lead works directly for and supports the overall TO Program Manager (PM), coordinating the day-to-day execution of analytic and analytic-enabling support, ensuring the timely and high-quality production of intelligence products in accordance with applicable Directives, SOPs, and applicable tradecraft standards. The Team Lead ensures that assigned personnel meet performance objectives, maintains effective relationships with customers and stakeholders, and serves as a primary technical point of contact for the region. The Team Lead supports staffing continuity  and assists the PM in managing cost, schedule, performance, and risk within the region.

Essential Job Duties

  • Serve as the management and technical lead for all contractor personnel performing functions in support of the region.
  • Provide senior-level subject matter expertise on the PRC across all-source, C4I, cyber, HUMINT, SIGINT, GEOINT, TECHINT, and technology targeting disciplines, completing complicated or complex tasks independently.
  • Lead or direct the work of contractor personnel assigned to the region, ensuring effective coordination and task execution.
  • Support the overall TO Program Manager and serve as the primary technical point of contact for the region.
  • Oversee the day-to-day production and dissemination of all-source intelligence products in accordance with analytic tradecraft standards, ICD 203/206.
  • Ensure assigned personnel meet contract performance objectives and quality standards.
  • Assist the PM in managing cost, schedule, performance, and risk within the region.
  • Support staffing continuity, ensuring no position within the region contract remains vacant more than 30 calendar days without an excusable delay.
  • Coordinate assignment of tasks to contractor personnel within the region in support of Government requirements.
  • Establish and maintain effective relationships with customers, the COR, and stakeholders within the region.
  • Coordinate with the PM and other Team Leads to ensure the optimal use of assigned resources and cross-center integration.
  • Support surge and optional task requirements within the region upon Government authorization.
  • Contribute to the timely, accurate delivery of contract deliverables (e.g., status reports, records of meetings) in accordance with the CDRLs.
  • Ensure all work is performed in accordance with applicable ICDs and Intelligence agency SOPs.
  • Be readily available to respond to customers' inquiries and proactively alert the PM and customer to potential technical or programmatic issues.
Qualifications
  • Bachelor's degree in a relevant field.
  • 10+ years of intelligence analysis or analytic-enabling experience.
  • Experience supporting Defense Intelligence Agencies.
  • Experience with NSS/NDS alignment and strategic competition priorities.
  • Prior experience serving as a Team Lead, task manager, or first-line supervisor on a government intelligence contract.
  • Deep regional expertise in China/PRC, including PLA military capabilities, Chinese C4I, cyber, space/counterspace, and nuclear programs.
  • Relevant certifications (e.g., CDASA-I, or equivalent IC analytic tradecraft certifications).
  • Chinese (Mandarin) reading/listening capability (desired).
  • Experience integrating multi-disciplinary intelligence (all-source, C4I, cyber, HUMINT, SIGINT, GEOINT, OSINT, etc.).
  • Familiarity with Intelligence analytic production systems (e.g., MARS/MIDB).

Preferred Qualifications:

  • Master's degree in relevant field is preferred but not required.

Additional Information

Working Conditions

  • Working conditions are normal for an office environment.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.