ZipRecruiter

Log In

1

Customer Team Lead Jobs (NOW HIRING)

Where Ya Bin

Team Lead

Richmond, VA · On-site

$16 - $17/hr

As a Team Lead, you will have the chance to showcase your leadership skills and make a real impact ... If you are customer-focused, love working in a fun environment, and have a passion for retail, this ...

Trinity Solar

Customer Service Team Lead

Wareham, MA · On-site

Customer Service Team Lead The Customer Service Team Lead will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and ...

New

Where Ya Bin

Team Lead

Mcalester, OK · On-site

$14 - $16/hr

As a Team Lead, you will have the chance to showcase your leadership skills and make a real impact ... If you are customer-focused, love working in a fun environment, and have a passion for retail, this ...

SOSi

The Team Lead ensures that assigned personnel meet performance objectives, maintains effective relationships with customers and stakeholders, and serves as a primary technical point of contact for ...

Mixam

Customer Service Team Lead

Chicago, IL · On-site

The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing ...

Mixam

Customer Service Team Lead

Chicago, IL · On-site

The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing ...

Rack Room Shoes

Team Lead

Woodburn, OR · On-site

Team Lead The Team Lead assists in supervising and managing all day-to-day store operations while ... Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS ...

New

SOSi

Team Lead

Washington, DC · On-site

The Team Lead ensures that assigned personnel meet performance objectives, maintains effective relationships with customers and stakeholders, and serves as a primary technical point of contact for ...

SOSi

The Team Lead ensures that assigned personnel meet performance objectives, maintains effective relationships with customers and stakeholders, and serves as a primary technical point of contact for ...

Mixam

Customer Service Team Lead

Chicago, IL · Hybrid

The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing ...

SOSi

The Team Lead ensures that assigned personnel meet performance objectives, maintains effective relationships with customers and stakeholders, and serves as a primary technical point of contact for ...

Where Ya Bin

Team Lead

Henrico, VA · On-site

$16 - $17/hr

As a Team Lead, you will have the chance to showcase your leadership skills and make a real impact ... If you are customer-focused, love working in a fun environment, and have a passion for retail, this ...

SOSi

The Team Lead ensures that assigned personnel meet performance objectives, maintains effective relationships with customers and stakeholders, and serves as a primary technical point of contact. The ...

SOSi

The Team Lead ensures that assigned personnel meet performance objectives, maintains effective relationships with customers and stakeholders, and serves as a primary technical point of contact. The ...

Goodwill Northern New England

Team Lead

Huntingdon, PA · On-site

$11.67/hr

Experience working in the Customer Service Industry and one year of supervisor experience or 6 months as a Goodwill Team Lead Trainee. Clearances: Must be able to obtain acceptable results for ...

previous pagenext page

Showing results 21-40

All JobsCustomer Team Lead Jobs

Customer Team Lead information

See salary details

$10

$25

$72

How much do customer team lead jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer team lead, and why are they important?

To thrive as a Customer Team Lead, you need strong leadership abilities, customer service expertise, and experience in supervising teams, often supported by a background in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and performance tracking tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you guide your team and maintain high morale. These competencies are essential for driving team performance, ensuring customer satisfaction, and achieving organizational goals.

How does a customer team lead typically collaborate with other departments to improve customer satisfaction?

As a Customer Team Lead, collaboration with departments such as sales, product development, and support is essential for identifying customer pain points and implementing solutions. Regular cross-functional meetings and feedback loops help ensure that customer insights are communicated and acted upon effectively. This role often acts as a liaison, translating customer needs into actionable items for other teams, which can lead to process improvements and enhanced customer experiences. Such collaboration also provides opportunities for professional growth and a deeper understanding of the business.

What does a customer team lead do?

A Customer Team Lead is responsible for supervising and guiding a team that interacts directly with customers, ensuring high levels of customer satisfaction and efficient team operations. They handle escalated issues, monitor performance metrics, and provide training or coaching to team members. Additionally, they often collaborate with other departments to improve processes and address customer needs. Their role is crucial in maintaining a positive customer experience and achieving company goals.

What is a customer team lead?

A customer team lead is a supervisory role responsible for managing a team of customer service representatives, ensuring quality support and meeting performance goals. They often handle escalations, provide coaching, and use tools like CRM software to monitor customer interactions. Strong communication, leadership skills, and knowledge of customer service processes are essential for this position.
More about Customer Team Lead jobs

What states have the most Customer Team Lead jobs?

States with the most job openings for Customer Team Lead jobs include:

What job categories do people searching Customer Team Lead jobs look for?

The top searched job categories for Customer Team Lead jobs are:

Customer Team Lead jobs near you
Infographic showing various Customer Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Customer Service Team Lead

National Business Furniture

Milwaukee, WI • On-site

Other

Posted 14 days ago

Job description

At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country - from startups to Fortune 500 companies - to equip their workspaces with beautiful, comfortable, and functional furniture for 50 years.
We're seeking a motivated Customer Service Team Lead to help drive team success. This role will partner closely with management to support departmental projects and daily operations while serving as a trusted resource for team members. The Team Lead will provide ongoing coaching, training, and feedback to help ensure a positive and productive team environment.
What Makes This a Great Opportunity?
This role presents an excellent opportunity for individuals interested in developing their leadership skills. As a Team Lead, you will gain valuable experience, expand your skill set, and play a key role in providing guidance, support, and assistance to the Customer Service Specialists Team.
Here's a General Overview of What You'll Be Doing:

  • Day-to-day customer service tasks such as answering customer calls, emails, and conduct customer follow-ups
  • Oversee coverage throughout the day; flexing when short staffed to necessary team - case or phone/webmail coverage as needed
  • Act as first point of contact for escalations
  • Assist in facilitating of new hire training, through delivering modules and y-connecting;
  • Maintain help chat with front line group
  • Y-connecting with front line group as needed to identify coaching opportunities
  • Build and maintain relationships both internally and externally
  • Provide thoughtful feedback to team members
  • Proven experience maintaining personal workload
What We're Looking For:
  • 3-5 years of experience in a customer service role
  • Proven experience working efficiently in Microsoft Office 365
  • Demonstrated problem solving experience in exceeding customer's expectations
  • A can-do, optimistic attitude
  • Experience managing multiple projects
  • Order Management System (OMS) Management
  • Experience with customer de-escalations
  • Clear understanding of Customer Service processes
  • Results Driven
  • Proven experience maintaining personal workload
  • Someone who is self-motivated and driven
It Would Also be Nice to Have:
  • Experience with Salesforce and/or other CRM platforms
  • One year of experience in a Customer Service Lead role

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call (800) 558-1010 or contact us at HR@NBF.com.

Apply