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Customer Service Team Lead Jobs (NOW HIRING)

Actylis

Customer Service Team Lead

Ogden, UT

Customer Service Team Lead Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our ...

Orion180

Customer Service Team Lead

Irving, TX · On-site

$27/hr

Customer Service Team Lead At Orion180, we don't just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative ...

One

Customer Service, Team Lead

Knoxville, TN

Customer Service, Team Lead Department: Customer Support Reports to: Call Center Manager Job Type: Full-time, Hourly FLSA Status: Non- Exempt Location: Knoxville, TN Overview: The Customer Service ...

Cabela's

Customer Service Team Lead

Farmington, UT

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

Bass Pro Shops

Customer Service Team Lead

Ammon, ID · On-site

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

Bass Pro Shops

Customer Service Team Lead

Utica, NY

$19 - $21.75/hr

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

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How much do customer service team lead jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

How does a Customer Service Team Lead support career development within their team?

A Customer Service Team Lead plays a key role in nurturing team members' growth by providing regular feedback, identifying training needs, and creating opportunities for skill development. They often set clear performance goals, coach agents on best practices, and may recommend team members for internal promotions or specialized training programs. By fostering a supportive environment and encouraging continuous learning, Team Leads help individuals advance both within the customer service function and potentially into other areas of the organization.

What is a good salary for a Team Lead?

A Customer Service Team Lead typically earns between $45,000 and $65,000 annually, depending on experience, location, and company size. Salaries can increase with additional skills such as conflict resolution and team management, and may include benefits like bonuses or health insurance.

What are the key skills and qualifications needed to thrive as a Customer Service Team Lead, and why are they important?

To thrive as a Customer Service Team Lead, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervisory roles, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic analytics tools is typically required. Excellent communication, conflict resolution, and motivational skills distinguish top performers in this role. These competencies are essential for ensuring team productivity, high-quality customer interactions, and continuous process improvement.

What are Customer Service Team Leads?

Customer Service Team Leads are professionals responsible for supervising and supporting a team of customer service representatives. They ensure that their team delivers high-quality service, resolves customer issues efficiently, and meets performance targets. Team Leads often handle escalated customer inquiries, provide coaching and feedback to staff, and help implement company policies and procedures. Their role is crucial in maintaining customer satisfaction and fostering a positive work environment within the customer service department.
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Customer Service Team Lead jobs near you
Infographic showing various Customer Service Team Lead job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 51% Full Time, 45% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Customer Service Team Lead

Customer Service Team Lead

THORNDALE PARTNERS

La Vergne, TN • Hybrid

$22 - $25/hr

Other

Posted 3 days ago

Job description

Customer Service Team Lead

Compensation: $22/hr - $25/hr

Role Type: Direct Hire

Work Environment: Hybrid (Work from home 2 days per week)

Location: La Vergne, TN

We are looking for someone to lead an industry-leading organization on the Customer Service Team. This will be an excellent opportunity to grow in your career working for a well-known company that aims to promote from within when possible. The ideal person will be a great communicator that has the patience and ability to communicate with multiple departments across the organization and lead/mentor a small team of Customer Service Representatives. This role ultimately is key in providing excellent customer service to the clients of the organization, if you have experience working in similar roles please reach out to learn more. Our client is currently working in a hybrid environment and plans to continue this. This is a great opportunity to get your foot in the door with a stable company that puts its people first.

Responsibilities: Customer Service Team Lead
  • Provide quality customer service to our clients directly or indirectly through interactions with customer's and service providers
  • Lead and mentor a small team
  • Develops, mentors and coaches subordinates to grow their potential and career paths.
  • Assigns and delegates duties to subordinates.
  • Monitors individual employee and department productivity and ensures department goals are met.
  • Assists staff with maintaining relationships and solving problems for customers.
  • Resolves escalated customer issues.
  • Assists manager in controlling dept expenses to meet budget requirements.
  • Backup Customer Service Manager in their absence.
  • Performs essential duties and responsibilities of a Customer Service Representative.
  • Coordinate customer service efforts with other team members as necessary to complete task
  • Serve as an administrative assistant to the team as needed when not interfacing with customers
  • Communicate with internal team to escalate any customer issues to the proper department in order to solve the problem at hand
  • Collaborate with Customer Service team to continually improve internal processes to increase efficiency and deliver quality service.
  • Communicate with other teams as needed to share customer/technician feedback that could result in improvements to company products or processes
  • Process basic communications via email or other basic computer software between service technicians, clients, and internal team members to ensure proper information is conveyed related to product servicing

Requirements: Customer Service Team Lead At least 2 years of experience in a customer service-related role High School Diploma or GED, Associates degree preferred Leadership experience

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