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Customer Service Team Lead Jobs (NOW HIRING)

ULINE

Customer Service Team Lead

Kenosha, WI · On-site

$33 - $38/hr

Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer ...

Uline

Customer Service Team Lead

Kenosha, WI · On-site

$33 - $38/hr

Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer ...

ULINE

Customer Service Team Lead

Pleasant Prairie, WI · On-site

$38/hr

As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers ...

Esri

Customer Service Team Lead

Redlands, CA · On-site

$70K - $85K/yr

As Customer Service Team Lead, you'll guide a high-performing group of Customer Service Representatives, fostering a culture of excellence, accountability, and continuous improvement. You'll ...

SunSource

Customer Service Team Lead

Elko, NV · On-site

... Customer Service Representative Lead GENERAL DESCRIPTION The successful candidate will be ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Bass Pro Shops

Customer Service Team Lead

Grapevine, TX · On-site

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

ULINE

Customer Service Team Lead - Bilingual

Racine, WI · On-site

$38/hr

As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our ...

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How much do customer service team lead jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What is a customer service team lead?

Customer Service Team Leads are professionals responsible for supervising and supporting a team of customer service representatives. They ensure that their team delivers high-quality service, resolves customer issues efficiently, and meets performance targets. Team Leads often handle escalated customer inquiries, provide coaching and feedback to staff, and help implement company policies and procedures. Their role is crucial in maintaining customer satisfaction and fostering a positive work environment within the customer service department.

How does a customer service team lead support career development within their team?

A Customer Service Team Lead plays a key role in nurturing team members' growth by providing regular feedback, identifying training needs, and creating opportunities for skill development. They often set clear performance goals, coach agents on best practices, and may recommend team members for internal promotions or specialized training programs. By fostering a supportive environment and encouraging continuous learning, Team Leads help individuals advance both within the customer service function and potentially into other areas of the organization.

What are the key skills and qualifications needed to thrive as a customer service team lead, and why are they important?

To thrive as a Customer Service Team Lead, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervisory roles, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic analytics tools is typically required. Excellent communication, conflict resolution, and motivational skills distinguish top performers in this role. These competencies are essential for ensuring team productivity, high-quality customer interactions, and continuous process improvement.
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Customer Service Team Lead jobs near you
Infographic showing various Customer Service Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Service Team Lead

ULINE

Kenosha, WI • On-site

$33 - $38/hr

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 114 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 13,209 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 84%

    84% say they get enough training

    say they get enough training

Featured by Uline, based on 114 Breakroom Quiz responses from their frontline employees

Job description

Customer Service Team Lead
Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
  • Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
  • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
  • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
  • Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements
  • High School diploma or equivalent required. Bachelor's degree preferred.
  • 3+ years of customer service experience.
  • 2+ years of experience in a leadership / supervisory role preferred.
  • Effective communication skills.

Benefits
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Employee Perks
  • Café featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.

About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNMANC)
#ZR-ILCS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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