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Customer Service Team Lead Jobs (NOW HIRING)

Mixam

Customer Service Team Lead

Chicago, IL · On-site

The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing ...

Trinity Solar

Customer Service Team Lead

Wareham, MA · On-site

Customer Service Team Lead The Customer Service Team Lead will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and ...

AutoSavvy

Customer Service Team Lead

Woods Cross, UT · On-site

$22/hr

No weekends What You'll Do Team Leadership & Department Support * Lead by example and help set the standard for professionalism, accountability, urgency, and customer service * Support the daily ...

New

Takkt

Customer Service Team Lead

Milwaukee, WI

We're seeking a motivated Customer Service Team Lead to help drive team success. This role will partner closely with management to support departmental projects and daily operations while serving as ...

Esri

Customer Service Team Lead

Redlands, CA

As Customer Service Team Lead, you'll guide a high-performing group of Customer Service Representatives, fostering a culture of excellence, accountability, and continuous improvement. You'll ...

ULINE

Customer Service Team Lead

Gurnee, IL · On-site

$38/hr

As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers ...

ULINE

Customer Service Team Lead

Pleasant Prairie, WI · On-site

$38/hr

As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers ...

ULINE

Customer Service Team Lead

Pleasant Prairie, WI

$38/hr

As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers ...

Arkema

Customer Service Team Lead Job

Wayne, PA · On-site

Customer Service Team Lead Job Location: Radnor, PA, United States Employment Type: Regular Category: Supply Chain Posting Date: Jul 26, 2026 Job Title:Customer Service Team Lead Business Unit:

Esri

Customer Service Team Lead

Redlands, CA · On-site

$70K - $85K/yr

As Customer Service Team Lead, you'll guide a high-performing group of Customer Service Representatives, fostering a culture of excellence, accountability, and continuous improvement. You'll ...

Bass Pro Shops

Customer Service Team Lead

Ammon, ID · On-site

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

Cabela's

Customer Service Team Lead

Utica, NY · On-site

$19 - $21.75/hr

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

Bass Pro Shops

Customer Service - Team Lead

Spring, TX · On-site

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

Bass Pro Shops

Customer Service Team Lead

Woodbury, MN · On-site

$18 - $20.75/hr

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

ULINE

Customer Service Team Lead - Bilingual

Racine, WI · On-site

$38/hr

As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our ...

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Customer Service Team Lead information

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How much do customer service team lead jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

How does a customer service team lead support career development within their team?

A Customer Service Team Lead plays a key role in nurturing team members' growth by providing regular feedback, identifying training needs, and creating opportunities for skill development. They often set clear performance goals, coach agents on best practices, and may recommend team members for internal promotions or specialized training programs. By fostering a supportive environment and encouraging continuous learning, Team Leads help individuals advance both within the customer service function and potentially into other areas of the organization.

What are the key skills and qualifications needed to thrive as a customer service team lead, and why are they important?

To thrive as a Customer Service Team Lead, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervisory roles, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic analytics tools is typically required. Excellent communication, conflict resolution, and motivational skills distinguish top performers in this role. These competencies are essential for ensuring team productivity, high-quality customer interactions, and continuous process improvement.

What is a customer service team lead?

Customer Service Team Leads are professionals responsible for supervising and supporting a team of customer service representatives. They ensure that their team delivers high-quality service, resolves customer issues efficiently, and meets performance targets. Team Leads often handle escalated customer inquiries, provide coaching and feedback to staff, and help implement company policies and procedures. Their role is crucial in maintaining customer satisfaction and fostering a positive work environment within the customer service department.
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Customer Service Team Lead jobs near you
Infographic showing various Customer Service Team Lead job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Service Team Lead

Mixam

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Position Overview: The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing team performance, and handling escalations. The Team Lead will mentor and support team members, facilitate training, act as an escalation route for orders and customers, and ensure that the team meets its performance goals.
Key Responsibilities:
  • Lead, mentor, and support a team of Customer Service representatives.
  • Monitor team performance and provide feedback and coaching regarding metrics through regular 121 meetings with direct reports
  • Ensure that customer service inquiries are handled promptly and effectively.
  • Oversee scheduling, ensuring adequate coverage for customer support.
  • Identify areas for improvement and implement necessary changes.
  • Handle escalated customer inquiries and complaints, providing timely resolutions.
  • Ensure customer satisfaction by maintaining high-quality service standards.
  • Develop and implement customer service strategies to improve overall customer experience.
  • Stay updated with industry trends and best practices, and share knowledge with the team.
  • Support the team with regular training and provide additions to the central training materials and resources.
  • Act as a liaison between the customer service team and other departments and work closely and collaboratively with other Customer Service teams
  • Communicate company policies, procedures, and updates to the team.
  • Participate in meetings and contribute to strategic planning.

Requirements
Qualifications:
  • Education and Experience:
    • Extensive experience in customer service, with experience in a supervisory role preferred, or demonstrable experience in mentoring, training or supporting colleagues in showing readiness to move into a supervisory role.
    • Proven track record of managing and developing a high-performing customer service team.
    • Resolution management for customers and clients to an exemplary standard.
  • Skills and Abilities:
    • Excellent leadership and team management skills.
    • Strong problem-solving and conflict resolution abilities.
    • Outstanding communication and interpersonal skills.
    • Proficiency in customer service software and Microsoft Office Suite.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits
20 days PTO(raising with tenure), 5 days paid sick leave, 401k contributions, Medical/Dental/Vision/Life insurance options and contributions, hybrid working. Office snacks, apple equipment.

Apply