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Customer Service Team Lead Jobs (NOW HIRING)

TalentBridge

Customer Service Team Lead

Richmond, VA

$21.25/hr

Job Title: Customer Service Team Lead Location: Richmond, VA Job Type: Contract Max Pay Rate: $21.25/hr Shift: Thursday - Monday | 5:30 AM - 2:00 PM Role Overview We are seeking an experienced ...

Aptar Group

Customer Service Team Lead

Cary, IL · Hybrid

$75K - $100K/yr

Customer Service Team Lead Beauty North America Reports to: Customer Service Manager, Beauty North America Location: Hybrid from Cary, IL (3 days/week in office) The Customer Service Team Lead for ...

Orion180

Customer Service Team Lead

Draper, UT

$27/hr

Customer Service Team Lead At Orion180, we don't just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative ...

Aceto

Customer Service Team Lead

Ogden, UT · On-site

Position Summary The Customer Service Team Lead is responsible for overseeing day-to-day customer service operations within a distribution and manufacturing environment. This role serves as the ...

ULINE

Customer Service Team Lead - Bilingual

Kenosha, WI · On-site

$33 - $38/hr

Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary ...

Bass Pro Shops

Customer Service Team Lead

Ammon, ID · On-site

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

Cabela's

Customer Service Team Lead

Ammon, ID

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

Sciensbuildingsolutions

Service Team Lead

Poway, CA · On-site

$16.25 - $21.50/hr

TheService Team Lead's primary function is tomanage the performance of assigned Inspectors and Service Technicians to achieve a high customer satisfaction level, ensuring customers ...

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Customer Service Team Lead information

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How much do customer service team lead jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

How does a Customer Service Team Lead support career development within their team?

A Customer Service Team Lead plays a key role in nurturing team members' growth by providing regular feedback, identifying training needs, and creating opportunities for skill development. They often set clear performance goals, coach agents on best practices, and may recommend team members for internal promotions or specialized training programs. By fostering a supportive environment and encouraging continuous learning, Team Leads help individuals advance both within the customer service function and potentially into other areas of the organization.

What is a good salary for a Team Lead?

A Customer Service Team Lead typically earns between $45,000 and $65,000 annually, depending on experience, location, and company size. Salaries can increase with additional skills such as conflict resolution and team management, and may include benefits like bonuses or health insurance.

What are the key skills and qualifications needed to thrive as a Customer Service Team Lead, and why are they important?

To thrive as a Customer Service Team Lead, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervisory roles, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic analytics tools is typically required. Excellent communication, conflict resolution, and motivational skills distinguish top performers in this role. These competencies are essential for ensuring team productivity, high-quality customer interactions, and continuous process improvement.

What are Customer Service Team Leads?

Customer Service Team Leads are professionals responsible for supervising and supporting a team of customer service representatives. They ensure that their team delivers high-quality service, resolves customer issues efficiently, and meets performance targets. Team Leads often handle escalated customer inquiries, provide coaching and feedback to staff, and help implement company policies and procedures. Their role is crucial in maintaining customer satisfaction and fostering a positive work environment within the customer service department.
More about Customer Service Team Lead jobs
What cities are hiring for Customer Service Team Lead jobs? Cities with the most Customer Service Team Lead job openings:
What are the most commonly searched types of Customer Service Team Lead jobs? The most popular types of Customer Service Team Lead jobs are:
Who are the top companies hiring for Customer Service Team Lead jobs? The top employers for Customer Service Team Lead jobs are:
What states have the most Customer Service Team Lead jobs? States with the most job openings for Customer Service Team Lead jobs include:
What job categories do people searching Customer Service Team Lead jobs look for? The top searched job categories for Customer Service Team Lead jobs are:
Customer Service Team Lead jobs near you
Infographic showing various Customer Service Team Lead job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 51% Full Time, 45% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Customer Service Team Lead

Customer Service Team Lead

TalentBridge

Richmond, VA

$21.25/hr

Other

Posted 5 days ago

Job description

Job Title: Customer Service Team Lead
Location: Richmond, VA
Job Type: Contract
Max Pay Rate: $21.25/hr
Shift: Thursday - Monday | 5:30 AM - 2:00 PM
Role Overview
We are seeking an experienced Customer Service Team Lead to oversee daily operations of a customer service team in a fast-paced environment. This role is responsible for supervising team activities, coaching representatives, handling escalations, and ensuring performance metrics are met.
This is a hands-on leadership role requiring both customer service expertise and prior team lead experience.
Key Responsibilities
  • Supervise daily operations of a customer service team
  • Coach and develop representatives to meet quality and performance goals
  • Track daily and weekly performance statistics
  • Analyze team and department results
  • Troubleshoot operational issues
  • Serve as escalation point for complex customer concerns
  • Complete team reporting and documentation
  • Ensure timely resolution of customer transactions
Required Qualifications
  • 4+ years of customer service experience handling complex transactions
  • 1+ year of team lead or supervisory experience
  • Experience managing escalations
  • Microsoft Office proficiency (Excel, Word, Outlook)
  • Strong organizational and problem-solving skills
Preferred Qualifications
  • Call center environment experience
  • Bilingual (English/Spanish)
  • Experience managing KPIs or performance metrics
  • Ability to thrive in high-pressure environments

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