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Customer Service Team Lead Jobs (NOW HIRING)

Mixam

Customer Service Team Lead

Chicago, IL · Hybrid

The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing ...

ULINE

Customer Service Team Lead

Gurnee, IL · On-site

$38/hr

As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers ...

ULINE

Customer Service Team Lead

Pleasant Prairie, WI · On-site

$38/hr

As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers ...

ULINE

Customer Service Team Lead

Pleasant Prairie, WI · On-site

$38/hr

As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers ...

Gelest

Customer Service Team Lead (2231)

Morrisville, PA · On-site

$33 - $45/hr

Job Purpose The Customer Service Team Lead is responsible for overseeing the daily operations of the Customer Service team while serving as a primary liaison between Gelest and its customers. This ...

Verida Inc

Customer Service Team Lead

Indianapolis, IN · On-site

Train and coach team members in conjunction with supervisor. * Responsible for shift schedule to ... Computer literate with the ability to learn customer service software applications. * Duties ...

CHS, Inc.

Food Service Team Lead

Ogallala, NE · On-site

$14.75 - $20.25/hr

We serve agriculture customers and consumers across the United States and around the world. Most of ... As a Food Service Team Lead you play a crucial role in ensuring our customers have a positive and ...

Fleet Farm

Customer Service Lead

Sioux Falls, SD · On-site

The Customer Service Team Lead is responsible for overseeing Front End operations, including all Customer Service, Cashier activities, cart retrieval, and front-end housekeeping. Job duties:

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How much do customer service team lead jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What is the role of a customer service lead?

A customer service team lead oversees and coordinates the daily activities of customer service representatives, ensuring high-quality support and customer satisfaction. They provide training, monitor performance, handle escalations, and often use customer management tools to track issues and improve service processes.

How does a Customer Service Team Lead support career development within their team?

A Customer Service Team Lead plays a key role in nurturing team members' growth by providing regular feedback, identifying training needs, and creating opportunities for skill development. They often set clear performance goals, coach agents on best practices, and may recommend team members for internal promotions or specialized training programs. By fostering a supportive environment and encouraging continuous learning, Team Leads help individuals advance both within the customer service function and potentially into other areas of the organization.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Service Director or Customer Experience Executive, with salaries reaching six figures. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools. Compensation varies by industry and company size but generally exceeds standard customer service representative salaries.

What are the key skills and qualifications needed to thrive as a Customer Service Team Lead, and why are they important?

To thrive as a Customer Service Team Lead, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervisory roles, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic analytics tools is typically required. Excellent communication, conflict resolution, and motivational skills distinguish top performers in this role. These competencies are essential for ensuring team productivity, high-quality customer interactions, and continuous process improvement.

Is team lead a high position?

A Customer Service Team Lead is a supervisory role responsible for guiding and managing a team of customer service representatives. While it is considered a mid-level position with leadership responsibilities, it is generally below managerial or director roles in organizational hierarchy.

What are Customer Service Team Leads?

Customer Service Team Leads are professionals responsible for supervising and supporting a team of customer service representatives. They ensure that their team delivers high-quality service, resolves customer issues efficiently, and meets performance targets. Team Leads often handle escalated customer inquiries, provide coaching and feedback to staff, and help implement company policies and procedures. Their role is crucial in maintaining customer satisfaction and fostering a positive work environment within the customer service department.

What does a customer service team lead do?

A customer service team lead oversees and coordinates the daily activities of customer service representatives, ensuring high-quality support and customer satisfaction. They provide training, monitor performance, handle escalations, and often use customer management tools to track issues and metrics.
More about Customer Service Team Lead jobs
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Customer Service Team Lead jobs near you
Infographic showing various Customer Service Team Lead job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Service Team Lead

Mixam

Chicago, IL • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Position Overview: The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing team performance, and handling escalations. The Team Lead will mentor and support team members, facilitate training, act as an escalation route for orders and customers, and ensure that the team meets its performance goals.

Key Responsibilities:

  • Lead, mentor, and support a team of Customer Service representatives.
  • Monitor team performance and provide feedback and coaching regarding metrics through regular 121 meetings with direct reports 
  • Ensure that customer service inquiries are handled promptly and effectively.
  • Oversee scheduling, ensuring adequate coverage for customer support.
  • Identify areas for improvement and implement necessary changes.
  • Handle escalated customer inquiries and complaints, providing timely resolutions.
  • Ensure customer satisfaction by maintaining high-quality service standards.
  • Develop and implement customer service strategies to improve overall customer experience.
  • Stay updated with industry trends and best practices, and share knowledge with the team.
  • Support the team with regular training and provide additions to the central training materials and resources.
  • Act as a liaison between the customer service team and other departments and work closely and  collaboratively with other Customer Service teams
  • Communicate company policies, procedures, and updates to the team.
  • Participate in meetings and contribute to strategic planning.

Requirements

Qualifications:
  • Education and Experience:
    • Extensive experience in customer service, with experience in a supervisory role preferred, or demonstrable experience in mentoring, training or supporting colleagues in showing readiness to move into a supervisory role.
    • Proven track record of managing and developing a high-performing customer service team.
    • Resolution management for customers and clients to an exemplary standard.  
  • Skills and Abilities:
    • Excellent leadership and team management skills. 
    • Strong problem-solving and conflict resolution abilities.
    • Outstanding communication and interpersonal skills.
    • Proficiency in customer service software and Microsoft Office Suite.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits

20 days PTO(raising with tenure), 5 days paid sick leave, 401k contributions, Medical/Dental/Vision/Life insurance options and contributions, hybrid working. Office snacks, apple equipment.

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