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Customer Service Team Lead Jobs in Raleigh, NC (NOW HIRING)

Bass Pro Shops

Customer Service Team Lead

Cary, NC · On-site

POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:

Chick-fil-A

Customer Service Team Member

Raleigh, NC

$12 - $15/hr

Customer Service Team Member Overview At Chick-fil-A®, Customer Service Team members are responsible for providing an exceptional dining experience for everyone they serve each day. We are looking

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Customer Service Team Lead information

See Raleigh, NC salary details

$9

$21

$40

How much do customer service team lead jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for customer service team lead in Raleigh, NC is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.88 per hour, depending on experience, location, and employer.

What is the role of a customer service lead?

A customer service team lead oversees and coordinates the daily activities of customer service representatives, ensuring high-quality support and customer satisfaction. They provide training, monitor performance, handle escalations, and often use customer management tools to track issues and improve service processes.

How does a Customer Service Team Lead support career development within their team?

A Customer Service Team Lead plays a key role in nurturing team members' growth by providing regular feedback, identifying training needs, and creating opportunities for skill development. They often set clear performance goals, coach agents on best practices, and may recommend team members for internal promotions or specialized training programs. By fostering a supportive environment and encouraging continuous learning, Team Leads help individuals advance both within the customer service function and potentially into other areas of the organization.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Service Director or Customer Experience Executive, with salaries reaching six figures. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools. Compensation varies by industry and company size but generally exceeds standard customer service representative salaries.

What are the key skills and qualifications needed to thrive as a Customer Service Team Lead, and why are they important?

To thrive as a Customer Service Team Lead, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervisory roles, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic analytics tools is typically required. Excellent communication, conflict resolution, and motivational skills distinguish top performers in this role. These competencies are essential for ensuring team productivity, high-quality customer interactions, and continuous process improvement.

Is team lead a high position?

A Customer Service Team Lead is a supervisory role responsible for guiding and managing a team of customer service representatives. While it is considered a mid-level position with leadership responsibilities, it is generally below managerial or director roles in organizational hierarchy.

What are Customer Service Team Leads?

Customer Service Team Leads are professionals responsible for supervising and supporting a team of customer service representatives. They ensure that their team delivers high-quality service, resolves customer issues efficiently, and meets performance targets. Team Leads often handle escalated customer inquiries, provide coaching and feedback to staff, and help implement company policies and procedures. Their role is crucial in maintaining customer satisfaction and fostering a positive work environment within the customer service department.

What does a customer service team lead do?

A customer service team lead oversees and coordinates the daily activities of customer service representatives, ensuring high-quality support and customer satisfaction. They provide training, monitor performance, handle escalations, and often use customer management tools to track issues and metrics.
What are popular job titles related to Customer Service Team Lead jobs in Raleigh, NC? For Customer Service Team Lead jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Team Lead jobs in Raleigh, NC look for? The top searched job categories for Customer Service Team Lead jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Team Lead jobs? Cities near Raleigh, NC with the most Customer Service Team Lead job openings:
Customer Service Team Lead jobs near you
Infographic showing various Customer Service Team Lead job openings in Raleigh, NC as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,773 per year, or $21 per hour.

Customer Service Team Lead

Bass Pro Shops

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Bass Pro Shops rating

6.5

Company rating: 6.5 out of 10

Based on 431 frontline employees who took The Breakroom Quiz

15th of 39 rated national retailers

Job description

POSITION SUMMARY:
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
ESSENTIAL FUNCTIONS:
  • Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
  • Provides daily direction to the associates within the department.
  • Prepares to-do / Task lists.
  • Executes all merchandising directives i.e. "Top 25 list", "Extreme Savings" items, etc. & maintain all plan-o-grams as set by the Corporate Office.
  • Insures a pleasant and productive shopping experience for all customers.
  • Assists the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
  • Resolves customer and associate opportunities with GSM / DM and HR Manager.
  • Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
  • Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff.
  • Assists the GSM / DM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
  • Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
  • Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
    • identifying and evaluating customers' needs,
    • making product recommendations based off of this analysis,
    • promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
  • ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: High School Diploma or equivalent
  • Experience: 2 to 4 years in Retail Sales
  • Supervisory experience is a plus

KNOWLEDGE, SKILLS, AND ABILITY:
  • Ability to calculate figures and amounts such as discounts, commissions, and percentages
  • Ability to read and analyze certain reports
  • Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
  • Ability to conduct meetings and presentations to groups
  • Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
  • Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

TRAVEL REQUIREMENTS:
  • N/A

PHYSICAL REQUIREMENTS:
  • Constantly stand and/or walk during shift
  • Occasionally ascend or descend ladders, stairs, ramps, etc.
  • Constantly communicate with others to exchange information
  • Occasionally repeat motions that may include the wrists, hands and/or fingers
  • Occasionally operate machinery and/or power tools
  • Occasionally operate motor vehicles or heavy equipment
  • Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
  • Occasionally work in tight and confined spaces
  • Occasionally work in noisy environments

INDEPENDENT JUDGEMENT:
  • Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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