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Customer Service Team Lead Jobs in Raleigh, NC (NOW HIRING)

Academy Sports + Outdoors

Store Team Lead

Raleigh, NC

$17.50 - $20.50/hr

Here, you won't just help customers gear up for their next adventure - you'll launch one of your ... Store Team Lead Positions: * Logistics Team Lead * Operation Team Lead * Store Inventory Control ...

Rack Room Shoes, Inc.

Team Lead - 34291

Durham, NC · On-site

$12 - $15.60/hr

Summary The Team Lead assists in supervising and managing all day-to-day store operations while ... Provide service training and leadership to staff members. Manage customer issues with a sense of ...

Rack Room Shoes, Inc.

Team Lead - 33982

Smithfield, NC · On-site

$12 - $15.60/hr

Summary The Team Lead assists in supervising and managing all day-to-day store operations while ... Provide service training and leadership to staff members. Manage customer issues with a sense of ...

Circle K

Lead Customer Service Representative

Apex, NC · On-site

Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Lead Customer Service Representative

Cary, NC · On-site

Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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All JobsCustomer Service Team Lead JobsCustomer Service Team Lead Jobs in Raleigh, NC

Customer Service Team Lead information

See Raleigh, NC salary details

$9

$21

$40

How much do customer service team lead jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service team lead in Raleigh, NC is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.88 per hour, depending on experience, location, and employer.

What is a customer service team lead?

Customer Service Team Leads are professionals responsible for supervising and supporting a team of customer service representatives. They ensure that their team delivers high-quality service, resolves customer issues efficiently, and meets performance targets. Team Leads often handle escalated customer inquiries, provide coaching and feedback to staff, and help implement company policies and procedures. Their role is crucial in maintaining customer satisfaction and fostering a positive work environment within the customer service department.

How does a customer service team lead support career development within their team?

A Customer Service Team Lead plays a key role in nurturing team members' growth by providing regular feedback, identifying training needs, and creating opportunities for skill development. They often set clear performance goals, coach agents on best practices, and may recommend team members for internal promotions or specialized training programs. By fostering a supportive environment and encouraging continuous learning, Team Leads help individuals advance both within the customer service function and potentially into other areas of the organization.

What are the key skills and qualifications needed to thrive as a customer service team lead, and why are they important?

To thrive as a Customer Service Team Lead, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervisory roles, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic analytics tools is typically required. Excellent communication, conflict resolution, and motivational skills distinguish top performers in this role. These competencies are essential for ensuring team productivity, high-quality customer interactions, and continuous process improvement.

What are popular job titles related to Customer Service Team Lead jobs in Raleigh, NC?

For Customer Service Team Lead jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Service Team Lead jobs in Raleigh, NC look for?

The top searched job categories for Customer Service Team Lead jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Service Team Lead jobs?

Cities near Raleigh, NC with the most Customer Service Team Lead job openings:

Customer Service Team Lead jobs near you
Infographic showing various Customer Service Team Lead job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,776 per year, or $21 per hour.

Store Team Lead

Academy Sports + Outdoors

Raleigh, NC

$17.50 - $20.50/hr

Full-time

Re-posted 29 days ago

Academy Sports + Outdoors rating

5.9

Company rating: 5.9 out of 10

Based on 448 frontline employees who took The Breakroom Quiz

405th of 739 rated retailers

Job description

Who We Are

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country - but what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers.

We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. What fuels us? Our belief in the power of fun.

Here, you won't just help customers gear up for their next adventure - you'll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can't lose!

Your Store Journey Starts Here

Our Stores Team Members are the heart of the customer experience. Every day, you bring a friendly attitude, help customers find the gear that fuels their next adventure, share your passion for sports and the outdoors, and keep the store looking sharp and ready for customers. The environment is active, fast paced, and high-energy, which is exactly what makes it fun.


Whether you're guiding someone to the perfect product or learning new skills behind the scenes, you play a key role in helping more people enjoy more sports and outdoors.


Click the link(s) below to learn more about each position's responsibilities and requirements.

Store Team Lead Positions:

  • Logistics Team Lead

  • Operation Team Lead

  • Store Inventory Control Team Lead

  • Store Merchandising Team Lead

  • Sales Team Lead Softlines

  • Sales Team Lead Hardlines

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

What Academy Sports + Outdoors employees say

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