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Customer Service Team Lead Jobs in Raleigh, NC (NOW HIRING)

Upl Inc

Customer Service & Data Lead NA

Cary, NC · On-site

Team Leadership : Oversee the daily operations of the customer service team, providing coaching ... Proven ability to lead and develop a high-performing customer service team, fostering a positive ...

Academy, Ltd.

Store Team Lead

Knightdale, NC · On-site

$16.25 - $19/hr

Here, you won't just help customers gear up for their next adventure - you'll launch one of your ... Store Team Lead Positions: * Logistics Team Lead * Operation Team Lead * Store Inventory Control ...

Academy Sports + Outdoors

Store Team Lead

Selma, NC

$14.25 - $16.75/hr

Here, you won't just help customers gear up for their next adventure - you'll launch one of your ... Store Team Lead Positions: * Logistics Team Lead * Operation Team Lead * Store Inventory Control ...

Academy Sports + Outdoors

Store Team Lead

Knightdale, NC

$16.25 - $19/hr

Here, you won't just help customers gear up for their next adventure - you'll launch one of your ... Store Team Lead Positions: * Logistics Team Lead * Operation Team Lead * Store Inventory Control ...

Academy, Ltd.

Store Team Lead

Selma, NC · On-site

$14.25 - $16.75/hr

Here, you won't just help customers gear up for their next adventure - you'll launch one of your ... Store Team Lead Positions: * Logistics Team Lead * Operation Team Lead * Store Inventory Control ...

Academy, Ltd.

Store Team Lead

Raleigh, NC

$17.50 - $20.50/hr

Here, you won't just help customers gear up for their next adventure - you'll launch one of your ... Store Team Lead Positions: * Logistics Team Lead * Operation Team Lead * Store Inventory Control ...

Rack Room Shoes, Inc.

Team Lead - 33331

Durham, NC · On-site

Summary The Team Lead assists in supervising and managing all day-to-day store operations while ... Provide service training and leadership to staff members. Manage customer issues with a sense of ...

Academy Sports + Outdoors

Store Team Lead

Knightdale, NC · On-site

$16.25 - $19/hr

Here, you won't just help customers gear up for their next adventure - you'll launch one of your ... Store Team Lead Positions: * Logistics Team Lead * Operation Team Lead * Store Inventory Control ...

Academy Sports + Outdoors

Store Team Lead

Selma, NC · On-site

$14.25 - $16.75/hr

Here, you won't just help customers gear up for their next adventure - you'll launch one of your ... Store Team Lead Positions: * Logistics Team Lead * Operation Team Lead * Store Inventory Control ...

Academy Sports + Outdoors

Store Team Lead

Apex, NC · On-site

$13.75 - $16/hr

Here, you won't just help customers gear up for their next adventure - you'll launch one of your ... Store Team Lead Positions: * Logistics Team Lead * Operation Team Lead * Store Inventory Control ...

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Showing results 21-40

All JobsCustomer Service Team Lead JobsCustomer Service Team Lead Jobs in Raleigh, NC

Customer Service Team Lead information

See Raleigh, NC salary details

$9

$21

$40

How much do customer service team lead jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service team lead in Raleigh, NC is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $22.88 per hour, depending on experience, location, and employer.

What is a customer service team lead?

Customer Service Team Leads are professionals responsible for supervising and supporting a team of customer service representatives. They ensure that their team delivers high-quality service, resolves customer issues efficiently, and meets performance targets. Team Leads often handle escalated customer inquiries, provide coaching and feedback to staff, and help implement company policies and procedures. Their role is crucial in maintaining customer satisfaction and fostering a positive work environment within the customer service department.

How does a customer service team lead support career development within their team?

A Customer Service Team Lead plays a key role in nurturing team members' growth by providing regular feedback, identifying training needs, and creating opportunities for skill development. They often set clear performance goals, coach agents on best practices, and may recommend team members for internal promotions or specialized training programs. By fostering a supportive environment and encouraging continuous learning, Team Leads help individuals advance both within the customer service function and potentially into other areas of the organization.

What are the key skills and qualifications needed to thrive as a customer service team lead, and why are they important?

To thrive as a Customer Service Team Lead, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervisory roles, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic analytics tools is typically required. Excellent communication, conflict resolution, and motivational skills distinguish top performers in this role. These competencies are essential for ensuring team productivity, high-quality customer interactions, and continuous process improvement.

What are popular job titles related to Customer Service Team Lead jobs in Raleigh, NC?

For Customer Service Team Lead jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Service Team Lead jobs in Raleigh, NC look for?

The top searched job categories for Customer Service Team Lead jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Service Team Lead jobs?

Cities near Raleigh, NC with the most Customer Service Team Lead job openings:

Customer Service Team Lead jobs near you
Infographic showing various Customer Service Team Lead job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,776 per year, or $21 per hour.

Restaurant Customer Service Team Member

Jasons Deli

Raleigh, NC • On-site

$10 - $15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Jason's Deli rating

6.0

Company rating: 6.0 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

19th of 107 rated fast food restaurants

Job description

Pay: $10 to $15/hr + tips


Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with advancement, recognition, and quality of life. We strive to create an opportunity for all of our employees to have a chance to grow with the company. In 2018, we established our Career Path, a self-paced, gradual step program that takes a brand new employee all the way to the managing partner level.


At Jason's Deli, we believe our employees are what makes us a place where people both love to eat and love to work. As our founder, Joe Tortorice Jr. said, "We're in the people business. We just happen to make sandwiches."


Our Restaurant Customer Service Team Members are able to prioritize work tasks while anticipating customers' needs, coordinate with co-workers to ensure an out-of-this-world dining experience, maintain an organized system to keep track of multiple take out and delivery orders, ensuring accuracy and customer satisfaction in a fast-paced environment, and have the ability to maintain cleanliness throughout the deli and dining room while following sanitation guidelines.


Who We Are:

  • At Jason's Deli, it is our promise to provide a Great Place to Work. We strive to maintain a culture of engagement in which employees can truly be themselves, continuously developing and thriving. Embracing diversity and inclusion is not only the right thing to do, but it is WHO WE ARE at Jason's Deli.
  • We believe that we are able to hire better employees when we have a diverse applicant pool to select from, and that we make better business decisions when we try to understand our business environment through the eyes of a diverse range of customers.
  • Collaborating with local and national organizations that share our purpose of nourishing hearts and spirits through inclusion and equality is one of the important ways we serve our communities and have an impact.


We Love People Who:

  • Are self-motivated with a drive for growth.
  • Are outstanding individuals who share our passion for serving customers and preparing quality food safely.
  • Are results-oriented and committed to providing Out-of-This-World Hospitality every day.
  • Embrace cultural diversity.
  • Live our Purpose, Mission, and Core Values.


Our People Love:

  • Flexible schedule
  • Competitive pay + Tip pooling
  • Health, Dental, and Vision insurance
  • Paid vacation and holidays
  • 401K
  • Tuition reimbursement
  • Food discount
  • Free uniforms


ESSENTIAL FUNCTIONS OF THE POSITION: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The ability to stand for extensive periods of time, bend over, reach upwards or outward, twist, turn around, and climb up on ladders in a timely fashion.
  • The ability to perform a variety of jobs at a very rapid pace for extensive periods of time
  • The ability to work in an environment with temperature fluctuations.
  • The ability to maintain regular, predictable attendance.
  • The ability to understand and to follow directions. 


Our Purpose is to Improve The Lives Of Others Through The Nourishment Of The Body, Mind, Heart, and Spirit.

Our Mission is to Make Every Customer Happy.


Check out our Jason's Deli Career Path video to learn about our career path and advancement opportunities!

https://www.youtube.com/watch?v=Zb5Rbrab_P4&t=11s


Jason's Deli appreciates and values diversity. EOE

What Jason's Deli employees say

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