As a Metlife Customer Service representative, your daily responsibilities include responding to customer inquiries by phone, email, or chat, assisting with policy information, processing claims, updating account details, and helping resolve billing or coverage questions. You’ll often collaborate with other departments, such as claims or underwriting, to ensure customers receive accurate and timely information. The role requires multitasking, meeting performance targets, and adapting quickly to new policies or product updates. This fast-paced but supportive environment offers the chance to develop valuable customer service and insurance industry skills.