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Professional Customer Service Team Lead Jobs (NOW HIRING)

talentReef

CUSTOMER SERVICE TEAM LEAD

Denver, CO · On-site

$40K - $50K/yr

You will coach, lead and manage a small team of customer service reps that are serving our customers. You will be expected to be on phone calls during high volume and/or emails/chat. A Day in the ...

Bass Pro Shops

Customer Service Team Lead

Olathe, KS · On-site

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

Bass Pro Shops

Customer Service Team Lead

Anchorage, AK · On-site

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

TJX Companies

Customer Service Team Lead

Cape Coral, FL · On-site

$15 - $15.50/hr

Able to work as a team member * Excellent interpersonal skills * Exceptional customer service skills * Able to lift heavy merchandise with/without reasonable accommodations * Able to train and ...

Cabela's

Customer Service Team Lead - Full Time

Victor, NY · On-site

$20 - $22.75/hr

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

T-Cetra

CUSTOMER SERVICE LEAD

Dublin, OH · On-site

Are you a passionate professional, ready to make changes in the tech world? Join our team today T-CETRA is looking for a Customer Service team Lead. The successful candidate will have the opportunity ...

Johnson and Johnson

Professional, Customer Orders

Raynham, MA · On-site

$15.50 - $19.75/hr

Lead the application of AI, advanced analytics, and automation to modernize commercial platforms ... Collaborate with cross-functional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to ...

Edwards Vacuum, LLC

Onsite Service Team Lead

Boise, ID · On-site

$15.25 - $20/hr

... customer for all Installation Qualification related issues. • Establishes and audits local ... Access global training, mentorship, and career progression pathways to achieve your professional ...

square 1 art

Customer Care Team Lead

Norcross, GA · On-site

$18 - $20/hr

Lead a team of 5-8 Customer Care employees * Coordinate, schedule, and manage Customer Care Team ... professionals dedicated to consistently delivering outstanding service to our customers and ...

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Professional Customer Service Team Lead information

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How much do professional customer service team lead jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for professional customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What does a professional customer service team lead do?

A Professional Customer Service Team Lead is responsible for managing and guiding a team of customer service representatives to ensure high-quality support for customers. They oversee daily operations, provide coaching and training, and resolve escalated issues. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between the team and upper management. Their main goal is to enhance customer satisfaction while maintaining efficient workflow within the team.

How does a professional customer service team lead typically support team development and performance improvement?

As a Professional Customer Service Team Lead, you play a crucial role in fostering the growth and effectiveness of your team. This often involves conducting regular coaching sessions, providing constructive feedback, and identifying training needs based on performance metrics. You'll also facilitate team meetings to share best practices, resolve challenges, and ensure alignment with company goals. By actively mentoring team members and recognizing achievements, you help create a positive work environment that motivates staff and enhances overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a professional customer service team lead, and why are they important?

To thrive as a Professional Customer Service Team Lead, you need strong leadership abilities, in-depth customer service experience, and often a relevant bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and workforce management tools is typically required. Exceptional communication, conflict resolution, and motivational skills help you inspire teams and handle complex situations. These skills ensure the team delivers consistent, high-quality service and meets organizational goals.

What is the difference between Professional Customer Service Team Lead vs Customer Service Supervisor?

AspectProfessional Customer Service Team LeadCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer service; leadership skillsHigh school diploma or equivalent; experience in customer service; supervisory skills
Work EnvironmentCall centers, retail, or service industries; team managementCustomer service departments; overseeing teams
Employer & Industry UsageCommon in retail, telecom, hospitalityCommon in corporate customer service departments

The Professional Customer Service Team Lead focuses on guiding team members, ensuring quality service, and handling escalations, often with hands-on leadership. The Customer Service Supervisor typically oversees multiple teams, manages performance metrics, and reports to higher management. While both roles require customer service experience and leadership skills, the Team Lead is more involved in daily team operations, whereas the Supervisor has broader oversight responsibilities.

What cities are hiring for Professional Customer Service Team Lead jobs?

Cities with the most Professional Customer Service Team Lead job openings:

What are the most commonly searched types of Customer Service Team Lead jobs?

The most popular types of Customer Service Team Lead jobs are:

What states have the most Professional Customer Service Team Lead jobs?

States with the most job openings for Professional Customer Service Team Lead jobs include:

Professional Customer Service Team Lead jobs near you

CUSTOMER SERVICE TEAM LEAD

Denver, CO • On-site

talentReef
11 - 50 employees
Learn more about talentReefexternal

$40K - $50K/yr

Other

Re-posted 19 days ago

Job description

Customer Service Role

In this role you will monitor the inbound and outbound queues to ensure SLA goals are being met. You will coach, lead and manage a small team of customer service reps that are serving our customers. You will be expected to be on phone calls during high volume and/or emails/chat.

A Day in the Life
  • Assist with the onboarding of new hires within the CS department.
  • Administer ongoing training to ensure that the team's system knowledge is comprehensive and up to date.
  • Fields questions, comments and concerns from CSRs to increase knowledge and maintain performance within the department.
  • Scheduling and hosting one and one monthly check-ins with CSRs to assist with career path development and preserve an ongoing rapport with their direct reports.
  • Oversees reach out assignments, providing training materials, Phone line support during high volume, and communicating with other departments to ensure that clients are requests are being met in a timely manner.
Key Success Factors
  • 1 year of advanced system knowledge within the TalentReef software
  • 1+ year of MS Office experience
  • Previous leadership experience a plus
  • Highly organized and ability to work in a fast-paced environment
  • Flexible attitude that can adapt to new situations
  • Excellent communication skills
  • Ability to multi-task
  • Capacity to ingest, analyze and process new information to respond

Not sure you meet all the qualifications? Apply anyway! We don't hire off key words. We hire real people who have experience and skills we want to hear about. This could be your dream job, but you won't know unless you apply.

The Location

Denver/Hybrid

The Salary

$40,000-50,000

The People

We consider the people at TalentReef to be the strength of our company. TalentReef is a great place to learn and work, and we look forward to your contributions in fueling our growth and optimizing our client's talent management processes.

The Benefits

We take care of our team and provide great benefits:

  • Flexible Time Off (Unlimited)
  • Competitive Health Benefits
  • Free RTD EcoPass
  • Subsidized parking
  • Kitchen stocked with snacks, Kombucha and Cold Brew on tap
  • Career Journey planning and employee recognition

Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together! The Rowdy Reef Crew (RRC) works to create events and opportunities for our employees to socialize and have fun.

The Process
  1. You find this posting
  2. It piques your interest
  3. You tell us you're interested (apply, email, scream from rooftop)
  4. We set up time to talk further about this amazing opportunity
  5. You meet the team in person and via Zoom
  6. You take the job and tell everyone how amazing your life has become
  7. You refer your friends, and they join the fun
The Company

At TalentReef, we deliver the leading HR software and customer service expertise in partnership with the service industry. Your contributions both big and small will be valued, recognized, and rewarded at every step along our exciting journey. Our team is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our customers.

TalentReef is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level

Apply