ZipRecruiter

Log In

1

Professional Customer Service Team Lead Jobs (NOW HIRING)

ULINE

Customer Service Team Lead

Waukegan, IL · On-site

$38/hr

As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ... Tuition Assistance Program that covers professional continuing education. Employee Perks * Cafe ...

talentReef, Inc.

Customer Service Team Lead

Denver, CO · On-site

$40K - $50K/yr

You will coach, lead and manage a small team of customer service reps that are serving our customers. You will be expected to be on phone calls during high volume and/or emails/chat. A Day in the ...

Gelest

Customer Service Team Lead (2231)

Morrisville, PA · On-site

$33 - $45/hr

Job Purpose The Customer Service Team Lead is responsible for overseeing the daily operations of ... Attention to detail, professional demeanor, computer familiarity, ability to modify tasks to ...

Bass Pro Shops

Customer Service Team Lead

Lehi, UT · On-site

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

Aggreko

Field Service Team Lead

Los Angeles, CA · On-site

$95K - $125K/yr

We keep our customers' worlds on. From world-class events that last a few weeks to mining ... We're looking for Field Service Team Lead, in Santa Fe Springs, CA, who ensures customer ...

Weigel's

Food Service Team Lead

Knoxville, TN · On-site

$13.25 - $18/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in ... Reflect Weigel's image by interacting in a professional manner with customers, employees, vendors ...

Weigel's

Food Service Team Lead

Knoxville, TN · On-site

$14.75 - $20.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in ... Reflect Weigel's image by interacting in a professional manner with customers, employees, vendors ...

Weigel's

Food Service Team Lead

Knoxville, TN · On-site

$14.75 - $20.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in ... Reflect Weigel's image by interacting in a professional manner with customers, employees, vendors ...

next page

Showing results 1-20

All JobsProfessional Customer Service Team Lead Jobs

Professional Customer Service Team Lead information

See salary details

$9

$21

$41

How much do professional customer service team lead jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for professional customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

How does a Professional Customer Service Team Lead typically support team development and performance improvement?

As a Professional Customer Service Team Lead, you play a crucial role in fostering the growth and effectiveness of your team. This often involves conducting regular coaching sessions, providing constructive feedback, and identifying training needs based on performance metrics. You'll also facilitate team meetings to share best practices, resolve challenges, and ensure alignment with company goals. By actively mentoring team members and recognizing achievements, you help create a positive work environment that motivates staff and enhances overall customer satisfaction.

What is the difference between Professional Customer Service Team Lead vs Customer Service Supervisor?

AspectProfessional Customer Service Team LeadCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer service; leadership skillsHigh school diploma or equivalent; experience in customer service; supervisory skills
Work EnvironmentCall centers, retail, or service industries; team managementCustomer service departments; overseeing teams
Employer & Industry UsageCommon in retail, telecom, hospitalityCommon in corporate customer service departments

The Professional Customer Service Team Lead focuses on guiding team members, ensuring quality service, and handling escalations, often with hands-on leadership. The Customer Service Supervisor typically oversees multiple teams, manages performance metrics, and reports to higher management. While both roles require customer service experience and leadership skills, the Team Lead is more involved in daily team operations, whereas the Supervisor has broader oversight responsibilities.

What does a Professional Customer Service Team Lead do?

A Professional Customer Service Team Lead is responsible for managing and guiding a team of customer service representatives to ensure high-quality support for customers. They oversee daily operations, provide coaching and training, and resolve escalated issues. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between the team and upper management. Their main goal is to enhance customer satisfaction while maintaining efficient workflow within the team.

What are the key skills and qualifications needed to thrive as a Professional Customer Service Team Lead, and why are they important?

To thrive as a Professional Customer Service Team Lead, you need strong leadership abilities, in-depth customer service experience, and often a relevant bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and workforce management tools is typically required. Exceptional communication, conflict resolution, and motivational skills help you inspire teams and handle complex situations. These skills ensure the team delivers consistent, high-quality service and meets organizational goals.

What does a customer service team lead do?

A customer service team lead oversees a team of customer service representatives, ensuring they provide quality support to customers. They assign tasks, monitor performance, handle escalations, and help improve service processes, often using tools like CRM software. Strong communication, leadership skills, and knowledge of company policies are essential for this role.

What is a good salary for a team lead?

A professional customer service team lead typically earns between $45,000 and $70,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, certifications, and the complexity of team management responsibilities.

How can I make 2000 a week working from home?

A Professional Customer Service Team Lead can potentially earn $2,000 or more weekly by managing high-volume support teams, working flexible hours, and leveraging skills in communication, problem-solving, and leadership. Achieving this income may require experience, advanced training, and possibly overseeing multiple teams or accounts, often with performance-based incentives or bonuses.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and a strong understanding of customer relations and business operations.
What cities are hiring for Professional Customer Service Team Lead jobs? Cities with the most Professional Customer Service Team Lead job openings:
What are the most commonly searched types of Customer Service Team Lead jobs? The most popular types of Customer Service Team Lead jobs are:
What states have the most Professional Customer Service Team Lead jobs? States with the most job openings for Professional Customer Service Team Lead jobs include:
Professional Customer Service Team Lead jobs near you
Customer Service Team Lead

Customer Service Team Lead

Thorndale Partners

La Vergne, TN • On-site

$22 - $25/hr

Other

Posted 20 days ago

Job description

Customer Service Team Lead

Compensation: $22/hr - $25/hr

Role Type: Direct Hire

Work Environment: Hybrid (Work from home 2 days per week)

Location: La Vergne, TN

We are looking for someone to lead an industry-leading organization on the Customer Service Team. This will be an excellent opportunity to grow in your career working for a well-known company that aims to promote from within when possible. The ideal person will be a great communicator that has the patience and ability to communicate with multiple departments across the organization and lead/mentor a small team of Customer Service Representatives. This role ultimately is key in providing excellent customer service to the clients of the organization. Our client is currently working in a hybrid environment and plans to continue this. This is a great opportunity to get your foot in the door with a stable company that puts its people first.

Responsibilities: Customer Service Team Lead
  • Provide quality customer service to our clients directly or indirectly through interactions with customer's and service providers
  • Lead and mentor a small team
  • Develops, mentors and coaches subordinates to grow their potential and career paths.
  • Assigns and delegates duties to subordinates.
  • Monitors individual employee and department productivity and ensures department goals are met.
  • Assists staff with maintaining relationships and solving problems for customers.
  • Resolves escalated customer issues.
  • Assists manager in controlling dept expenses to meet budget requirements.
  • Backup Customer Service Manager in their absence.
  • Performs essential duties and responsibilities of a Customer Service Representative.
  • Coordinate customer service efforts with other team members as necessary to complete task
  • Serve as an administrative assistant to the team as needed when not interfacing with customers
  • Communicate with internal team to escalate any customer issues to the proper department in order to solve the problem at hand
  • Collaborate with Customer Service team to continually improve internal processes to increase efficiency and deliver quality service.
  • Communicate with other teams as needed to share customer/technician feedback that could result in improvements to company products or processes
  • Process basic communications via email or other basic computer software between service technicians, clients, and internal team members to ensure proper information is conveyed related to product servicing

Requirements: Customer Service Team Lead At least 2 years of experience in a customer service-related role High School Diploma or GED, Associates degree preferred Leadership experience

Apply