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Professional Customer Service Team Lead Jobs (NOW HIRING)

The LaSalle Group

Customer Service Team Lead

High Point, NC · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Customer Service Team Lead will serve as a primary point of contact and leader for a team of Customer Service Representatives, ensuring that incoming calls from various clients related to health ...

AutoSavvy

Customer Service Team Lead

Woods Cross, UT · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Team Lead Automotive Service Team Lead - Monday-Friday - $22+ AutoSavvy is the ... Lead by example and help set the standard for professionalism, accountability, urgency, and ...

New

Mixam

Customer Service Team Lead

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing ...

ULINE

Customer Service Team Lead

Pleasant Prairie, WI · On-site

$38/hr

  • Medical

  • Retirement

  • PTO

As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ... Tuition Assistance Program that covers professional continuing education. Employee Perks * Cafe ...

Hoffmaster

Customer Service Team Lead

Sparks, NV · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

About the Role The Customer Service Team Lead supports day-to-day customer service operations by serving as a first point of contact for team member questions, system support, training, and ...

Bubble Down Car Wash

Customer Service Team Lead

Clearwater, FL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... evenings Customer Service Associate Bubble Down Car Wash is seeking energetic, outgoing team ... Ability to remain professional and positive in physically demanding environments * Comfortable ...

Bass Pro Shops

Customer Service Team Lead

Ammon, ID · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

Cabela's

Customer Service Team Lead

Utica, NY · On-site

$19 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

ULINE

Customer Service Team Lead - Bilingual

Waukegan, IL

$38/hr

  • Medical

  • Retirement

  • PTO

As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to ... Tuition Assistance Program that covers professional continuing education. Employee Perks * Cafe ...

Sciensbuildingsolutions

Service Team Lead

Houston, TX

$15.25 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers receiveknowledgeable, responsive, professional, and courteous service. This person will be responsible formanaging andmentoring the team members in all aspects of their assigned ...

LPL Financial Holdings, Inc.

Service Team Lead

San Diego, CA · On-site

$30.65 - $51.05/hr

  • Medical

  • Retirement

  • PTO

Our Core Service Team Lead provides outstanding service while acting as a resource, leader, and ... Consult frontline Service Professionals on how to respond to customer issues effectively * Monitor ...

LPL Financial

Service Team Lead

Fort Mill, SC · On-site

$27.88 - $46.45/hr

  • Medical

  • Retirement

  • PTO

... customers with world-class service. Answering questions from Service Professionals and Advisors ... Lead team meetings and huddles as needed * Onboard new team members and provide real time coaching ...

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Professional Customer Service Team Lead information

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How much do professional customer service team lead jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for professional customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

How does a professional customer service team lead typically support team development and performance improvement?

As a Professional Customer Service Team Lead, you play a crucial role in fostering the growth and effectiveness of your team. This often involves conducting regular coaching sessions, providing constructive feedback, and identifying training needs based on performance metrics. You'll also facilitate team meetings to share best practices, resolve challenges, and ensure alignment with company goals. By actively mentoring team members and recognizing achievements, you help create a positive work environment that motivates staff and enhances overall customer satisfaction.

What is the difference between Professional Customer Service Team Lead vs Customer Service Supervisor?

AspectProfessional Customer Service Team LeadCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer service; leadership skillsHigh school diploma or equivalent; experience in customer service; supervisory skills
Work EnvironmentCall centers, retail, or service industries; team managementCustomer service departments; overseeing teams
Employer & Industry UsageCommon in retail, telecom, hospitalityCommon in corporate customer service departments

The Professional Customer Service Team Lead focuses on guiding team members, ensuring quality service, and handling escalations, often with hands-on leadership. The Customer Service Supervisor typically oversees multiple teams, manages performance metrics, and reports to higher management. While both roles require customer service experience and leadership skills, the Team Lead is more involved in daily team operations, whereas the Supervisor has broader oversight responsibilities.

What does a professional customer service team lead do?

A Professional Customer Service Team Lead is responsible for managing and guiding a team of customer service representatives to ensure high-quality support for customers. They oversee daily operations, provide coaching and training, and resolve escalated issues. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between the team and upper management. Their main goal is to enhance customer satisfaction while maintaining efficient workflow within the team.

What are the key skills and qualifications needed to thrive as a professional customer service team lead, and why are they important?

To thrive as a Professional Customer Service Team Lead, you need strong leadership abilities, in-depth customer service experience, and often a relevant bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and workforce management tools is typically required. Exceptional communication, conflict resolution, and motivational skills help you inspire teams and handle complex situations. These skills ensure the team delivers consistent, high-quality service and meets organizational goals.

What is the role of a professional customer service team lead?

A professional customer service team lead oversees and coordinates the daily activities of customer service representatives, ensuring high-quality support and customer satisfaction. They provide training, monitor performance, handle escalations, and implement policies to improve service efficiency, often using tools like CRM software and performance metrics.

What cities are hiring for Professional Customer Service Team Lead jobs?

Cities with the most Professional Customer Service Team Lead job openings:

What are the most commonly searched types of Customer Service Team Lead jobs?

The most popular types of Customer Service Team Lead jobs are:

What states have the most Professional Customer Service Team Lead jobs?

States with the most job openings for Professional Customer Service Team Lead jobs include:

Professional Customer Service Team Lead jobs near you

Customer Service Team Lead

The LaSalle Group

High Point, NC • On-site

$23 - $25/hr

Other

Medical, Dental, Vision, Life, PTO

Re-posted 7 days ago

Job description

Are you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with a benefits solutions client who is seeking a Customer Service Team Lead to join their growing team. This role is onsite, based out of their High Point, NC office.
The Customer Service Team Lead will serve as a primary point of contact and leader for a team of Customer Service Representatives, ensuring that incoming calls from various clients related to healthcare benefits, life insurance benefits, disability plans, and other human resource-related services are handled efficiently and effectively.
Position Details:

  • Employment Type: Open-ended contract (potential to go permanent based off of business need and performance)
  • Location: High Point, NC
  • On-Site Schedule: 100% onsite
  • Compensation: $23.00-$25.00/hr
  • Benefits: LaSalle Network consultants have the opportunity to enroll in benefits including medical, dental and vision insurance. For details, visit https://www.thelasallenetwork.com/consultants/
Customer Service Team Lead Responsibilities:
  • Leading and mentoring a team of Customer Service Representatives.
  • Educating and advising callers on their benefits, the system, and all related processes.
  • Processing enrollment-related transactions and taking ownership of issues through resolution.
  • Researching customer requests and following up with customers as needed.
  • Assisting with company projects and handling administrative tasks.
  • Monitoring team performance and providing regular feedback.
  • Developing and implementing strategies to improve customer service efficiency.
  • Handling escalated customer issues and providing solutions.
  • Other projects assigned as needed.
Customer Service Team Lead Requirements:
  • BA degree preferred or equivalent work experience
  • 5+ years of customer service experience, with at least 2 years in a leadership role.
  • Strong verbal and written communication skills; must be conversational.
  • Extremely resourceful and able to problem solve.
  • Ability to provide exceptional customer service consistently.

If you are interested in the Customer Service Team Lead position and qualify based on the previously mentioned requirements, please apply today!
Cas Ngiramowai
Recruiting Lead
LaSalle Network
#LI-CN1
#LNCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.

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