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Professional Customer Service Team Lead Jobs (NOW HIRING)

LPL Financial Holdings, Inc.

Service Team Lead

Fort Mill, SC · On-site

$27.88 - $46.45/hr

  • Medical

  • Retirement

  • PTO

... customers with world-class service. Answering questions from Service Professionals and Advisors ... Lead team meetings and huddles as needed. * Onboard new team members and provide real time coaching ...

New

T-Cetra

CUSTOMER SERVICE LEAD

Dublin, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a passionate professional, ready to make changes in the tech world? Join our team today T-CETRA is looking for a Customer Service team Lead. The successful candidate will have the opportunity ...

Edwards Vacuum, LLC

Onsite Service Team Lead

Boise, ID · On-site

$15.25 - $20/hr

  • Medical

  • Retirement

... customer for all Installation Qualification related issues. • Establishes and audits local ... Access global training, mentorship, and career progression pathways to achieve your professional ...

Edwards Vacuum

Onsite Service Team Lead

Boise, ID · On-site

$15.25 - $20/hr

  • Medical

  • Retirement

... customer for all Installation Qualification related issues. • Establishes and audits local ... Access global training, mentorship, and career progression pathways to achieve your professional ...

Atlas Copco

Onsite Service Team Lead

Austin, TX · On-site

$15.75 - $20.75/hr

  • Medical

  • Retirement

... customer for all Installation Qualification related issues. • Establishes and audits local ... Access global training, mentorship, and career progression pathways to achieve your professional ...

Atlas Copco Group

Onsite Service Team Lead

Austin, TX · On-site

$15.75 - $20.75/hr

  • Medical

  • Retirement

Performs special projects at customer site with supervision as needed from senior technical experts ... Access global training, mentorship, and career progression pathways to achieve your professional ...

Cabela's

Team Lead Customer Service

El Paso, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high level of personal Customer Service; achieves better than Company ...

Upstate Energy

Service Operations Lead

Modena, NY · On-site

$35 - $49/hr

  • Medical

  • Retirement

  • PTO

Company car * Company parties Service Team Lead Location: Modena, New York Employment Type ... Promote professionalism, accountability, safety, communication, and excellent customer service ...

Weigel's

Food Service Team Lead

Knoxville, TN · On-site

$14.75 - $20.25/hr

  • Retirement

  • PTO

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in ... Reflect Weigel's image by interacting in a professional manner with customers, employees, vendors ...

Weigel's

Food Service Team Lead

Knoxville, TN · On-site

$13.25 - $18/hr

  • Retirement

  • PTO

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in ... Reflect Weigel's image by interacting in a professional manner with customers, employees, vendors ...

Weigel's

Food Service Team Lead

Jefferson City, TN · On-site

$13.50 - $18.50/hr

  • Retirement

  • PTO

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in ... Reflect Weigel's image by interacting in a professional manner with customers, employees, vendors ...

Weigel's

Food Service Team Lead

Crossville, TN · On-site

$12.50 - $17.25/hr

  • Retirement

  • PTO

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in ... Reflect Weigel's image by interacting in a professional manner with customers, employees, vendors ...

Weigel's

Food Service Team Lead

Chattanooga, TN · On-site

$13.25 - $18.25/hr

  • Retirement

  • PTO

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in ... Reflect Weigel's image by interacting in a professional manner with customers, employees, vendors ...

Weigel's

Food Service Team Lead

Hixson, TN · On-site

$12.75 - $17.50/hr

  • Retirement

  • PTO

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in ... Reflect Weigel's image by interacting in a professional manner with customers, employees, vendors ...

Michael's Inc

Customer Service Team

Grand Forks, ND · On-site

$15 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Store - Grand Forks, ND Deliver friendly customer service, help customers shop our store, and find ... Michaels requires all team members in this role to be at least sixteen (16) years or older.

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Professional Customer Service Team Lead information

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How much do professional customer service team lead jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for professional customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What does a professional customer service team lead do?

A Professional Customer Service Team Lead is responsible for managing and guiding a team of customer service representatives to ensure high-quality support for customers. They oversee daily operations, provide coaching and training, and resolve escalated issues. Additionally, they monitor performance metrics, implement process improvements, and act as a liaison between the team and upper management. Their main goal is to enhance customer satisfaction while maintaining efficient workflow within the team.

How does a professional customer service team lead typically support team development and performance improvement?

As a Professional Customer Service Team Lead, you play a crucial role in fostering the growth and effectiveness of your team. This often involves conducting regular coaching sessions, providing constructive feedback, and identifying training needs based on performance metrics. You'll also facilitate team meetings to share best practices, resolve challenges, and ensure alignment with company goals. By actively mentoring team members and recognizing achievements, you help create a positive work environment that motivates staff and enhances overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a professional customer service team lead, and why are they important?

To thrive as a Professional Customer Service Team Lead, you need strong leadership abilities, in-depth customer service experience, and often a relevant bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and workforce management tools is typically required. Exceptional communication, conflict resolution, and motivational skills help you inspire teams and handle complex situations. These skills ensure the team delivers consistent, high-quality service and meets organizational goals.

What is the difference between Professional Customer Service Team Lead vs Customer Service Supervisor?

AspectProfessional Customer Service Team LeadCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer service; leadership skillsHigh school diploma or equivalent; experience in customer service; supervisory skills
Work EnvironmentCall centers, retail, or service industries; team managementCustomer service departments; overseeing teams
Employer & Industry UsageCommon in retail, telecom, hospitalityCommon in corporate customer service departments

The Professional Customer Service Team Lead focuses on guiding team members, ensuring quality service, and handling escalations, often with hands-on leadership. The Customer Service Supervisor typically oversees multiple teams, manages performance metrics, and reports to higher management. While both roles require customer service experience and leadership skills, the Team Lead is more involved in daily team operations, whereas the Supervisor has broader oversight responsibilities.

What is the role of a professional customer service team lead?

A professional customer service team lead oversees and coordinates the daily activities of customer service representatives, ensuring high-quality support and customer satisfaction. They provide training, monitor performance, handle escalations, and implement policies to improve service efficiency, often using tools like CRM software and performance metrics.

What cities are hiring for Professional Customer Service Team Lead jobs?

Cities with the most Professional Customer Service Team Lead job openings:

What are the most commonly searched types of Customer Service Team Lead jobs?

The most popular types of Customer Service Team Lead jobs are:

What states have the most Professional Customer Service Team Lead jobs?

States with the most job openings for Professional Customer Service Team Lead jobs include:

Professional Customer Service Team Lead jobs near you

Service Team Lead

LPL Financial Holdings, Inc.

Fort Mill, SC • On-site

$27.88 - $46.45/hr

Other

Medical, Retirement, PTO

Posted 3 days ago

New

LPL Financial rating

7.4

Company rating: 7.4 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

117th of 150 rated financial services

Job description

Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
Job Overview:
The primary role of a Service Team Lead is to support an inbound call center team dedicated to servicing the needs of our Financial Advisors. You will support the team by working together to provide a group of LPL Financial customers with world-class service. Answering questions from Service Professionals and Advisors will be a high priority. You will be responsible for guiding the team to self-solution advisor needs and produce results. You are expected to provide subject matter expertise to support the team's learning and to identify coaching and training opportunities.
Responsibilities:
  • Handle elevated or complex calls and take ownership of resolution.
  • Will staff the New Advisor Support phone lines when Service Levels warrant support.
  • Own inquiries and see them through to a timely resolution.
  • Participate in queue watch to ensure staff has support with issues.
  • Lead team meetings and huddles as needed.
  • Onboard new team members and provide real time coaching to Service Professionals.
  • Receive feedback from Service Professionals to facilitate process improvements and identify training opportunities.
What are we looking for?
We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements:
  • 1-2 years of previous customer service experience.
  • 1-2 years of financial services experience.
  • Tripled Skilled in Move Money, New Accounts and Account Transfers
  • SIE required.
Core Competencies:
  • MS Office, BETA, ClientWorks, Siebel, Documentum, NAO Tool, MM Tool, Repapering, and Block Transfer
  • Strong client focus.
  • Ability to provide effective feedback.
  • Excellent verbal and written communication skills.
  • Strong work ethic.
  • Excellent organizational skills.
Preferences:
  • Bachelor's degree
  • Investment services experience

Pay Range:
$27.88-$46.45/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26

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