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Customer Service Team Lead Jobs (NOW HIRING)

La Lomita Inc

Food Service Team Lead

Alice, TX · On-site

$13.50 - $18.50/hr

Customer service experience in retail. * Some management or team lead experience preferred ... Competencies * Comfortable in a fast-moving environment. * Excellent customer service ...

La Lomita Inc

Food Service Team Lead

Port Isabel, TX · On-site

$11.75 - $16/hr

Customer service experience in retail. * Some management or team lead experience preferred ... Competencies * Comfortable in a fast-moving environment. * Excellent customer service ...

APEC Water Systems

Customer Service Lead

Rosemont, IL · On-site

The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and ...

Old South Carriage

Customer Service Team

Charleston, SC · On-site

$18/hr

Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary ...

Atlas Copco

Onsite Service Team Lead

Boise, ID · On-site

$15.25 - $20/hr

Your role The On-site Service Engineer Team Lead is responsible for performing and supervising semi ... customer for all Installation Qualification related issues. • Establishes and audits local ...

Edwards Vacuum, LLC

Onsite Service Team Lead

Austin, TX · On-site

$15.75 - $20.75/hr

Your role The On-site Service Engineer Team Lead is responsible for performing and supervising semi ... customer for all Installation Qualification related issues. • Establishes and audits local ...

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How much do customer service team lead jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

How does a customer service team lead support career development within their team?

A Customer Service Team Lead plays a key role in nurturing team members' growth by providing regular feedback, identifying training needs, and creating opportunities for skill development. They often set clear performance goals, coach agents on best practices, and may recommend team members for internal promotions or specialized training programs. By fostering a supportive environment and encouraging continuous learning, Team Leads help individuals advance both within the customer service function and potentially into other areas of the organization.

What are the key skills and qualifications needed to thrive as a customer service team lead, and why are they important?

To thrive as a Customer Service Team Lead, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervisory roles, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic analytics tools is typically required. Excellent communication, conflict resolution, and motivational skills distinguish top performers in this role. These competencies are essential for ensuring team productivity, high-quality customer interactions, and continuous process improvement.

What is a customer service team lead?

Customer Service Team Leads are professionals responsible for supervising and supporting a team of customer service representatives. They ensure that their team delivers high-quality service, resolves customer issues efficiently, and meets performance targets. Team Leads often handle escalated customer inquiries, provide coaching and feedback to staff, and help implement company policies and procedures. Their role is crucial in maintaining customer satisfaction and fostering a positive work environment within the customer service department.
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Customer Service Team Lead jobs near you
Infographic showing various Customer Service Team Lead job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

018 - Bashas' Customer Service Team Lead - Woodlands Village

Bashas'

Flagstaff, AZ • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Bashas' rating

5.9

Company rating: 5.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

64th of 122 rated grocery stores

Job description


Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store's operation and performance. The Customer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled.
Responsibilities: A Customer Service Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.
A Customer Service Team Lead's responsibilities include:
  • Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
  • Creating a store environment members want to work in, and customers want to shop in.
  • Operating a cash register and manning the store's customer service counter.
  • Directing all operations on the front end of the grocery store.
  • Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service.
  • Observing and enforcing all store rules and company policies.
  • Helping to select and train new team members.
  • Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.
  • Ensuring compliance with all heath department and weights and measures department policies and requirements.
  • Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
  • Ensuring company safety guidelines are being followed by all team members.
  • All other related duties as assigned.
Employees may occasionally experience the following physical demands for an extended period:
Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending
Perks & Benefits
  • Competitive compensation, paid weekly
  • Retirement Benefits
  • Medical, dental, and vision insurance for yourself and eligible dependents
  • Tuition Reimbursement for qualified courses
  • Scholarship opportunities for continued education
  • Store discount programs (10% off household groceries)
  • Fun work environment where you have the opportunity to nourish your community

Must be 18 years of age. Must be 21 years of age for any position that serves alcohol.
For Internal Transfers/Promotion/Rehire Candidates:
  1. Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
  2. You may be asked to accept a part-time position if that is the only position available
  3. Rehires must be approved by an HRBP

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