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Customer Service Team Lead Jobs (NOW HIRING)

The Millennium Group (TMG)

Office Service Team Lead

Newark, DE · On-site

$15.75 - $20.75/hr

... Team Lead is responsible for Shipping/Receiving and accurately sorting, posting and delivering mail and packages. KEY RESPONSIBILITIES: • Serve as liaison between TMG's mail and office services ...

New

Michaels Stores

Customer Service Team

Grand Forks, ND · On-site

$14.50 - $19/hr

Store - GRAND FORKS, ND Deliver friendly customer service, help customers shop our store, and find ... Michaels requires all team members in this role to be at least sixteen (16) years or older. At The ...

Weigel's

Food Service Team Lead

Knoxville, TN · On-site

$14.75 - $20.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Culligan

Customer Service Lead

Rosemont, IL · On-site

$110K - $130K/yr

The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and ...

APEC Water Systems

Customer Service Lead

Rosemont, IL · On-site

$110K - $130K/yr

The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and ...

Weigel's

Food Service Team Lead

Knoxville, TN · On-site

$14.75 - $20.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Knoxville, TN · On-site

$13.25 - $18.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Oak Ridge, TN · On-site

$13.50 - $18.50/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Powell, TN · On-site

$13.25 - $18/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Kodak, TN · On-site

$13.25 - $18.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

Weigel's

Food Service Team Lead

Elizabethton, TN · On-site

$12.50 - $17/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

New

Weigel's

Food Service Team Lead

Knoxville, TN · On-site

$14.75 - $20.25/hr

Our Food Service Team Members give the absolute best customer service in all of East Tennessee, in our clean, state of the art facilities. Starting at $18 per hour plus eligible for BONUS ...

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How much do customer service team lead jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What is a customer service team lead?

Customer Service Team Leads are professionals responsible for supervising and supporting a team of customer service representatives. They ensure that their team delivers high-quality service, resolves customer issues efficiently, and meets performance targets. Team Leads often handle escalated customer inquiries, provide coaching and feedback to staff, and help implement company policies and procedures. Their role is crucial in maintaining customer satisfaction and fostering a positive work environment within the customer service department.

How does a customer service team lead support career development within their team?

A Customer Service Team Lead plays a key role in nurturing team members' growth by providing regular feedback, identifying training needs, and creating opportunities for skill development. They often set clear performance goals, coach agents on best practices, and may recommend team members for internal promotions or specialized training programs. By fostering a supportive environment and encouraging continuous learning, Team Leads help individuals advance both within the customer service function and potentially into other areas of the organization.

What are the key skills and qualifications needed to thrive as a customer service team lead, and why are they important?

To thrive as a Customer Service Team Lead, you need strong leadership abilities, in-depth knowledge of customer service best practices, and experience in supervisory roles, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic analytics tools is typically required. Excellent communication, conflict resolution, and motivational skills distinguish top performers in this role. These competencies are essential for ensuring team productivity, high-quality customer interactions, and continuous process improvement.
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Customer Service Team Lead jobs near you
Infographic showing various Customer Service Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Advisor Compensation Service Team Lead

Advisor Group

Oakdale, MN • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Key responsibilities

  • Support advisors and team members with commissions processing, customer service, and problem resolution.

  • Act as a real-time information and training resource for the Compensation Phone Service team, including coaching and leading training sessions.

  • Serve as the first point of escalation for advisor inquiries and service issues, and complete quality assurance reviews to ensure standards are met.

Job description

Current Employees and Contractors Apply Here
Osaic Careers
Customer Service Opportunity in Financial Services
Advisor Compensation Service Team Lead
Location(s):
Oakdale: 7755 3rd St. N, Oakdale, MN 55128
Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.
Role Type: Full-time, Non-Exempt
Salary: $55,000-$65,000 per year + annual performance-based bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.
Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/benefits
Summary:
As a member of our Commissions Service team, you will support our advisors and your team members in all aspects of commissions, customer service, and processing. You will collaborate with direct team members and team members throughout the organization. Your contributions will ensure that our Financial Professionals get best-in-class service in every interaction with Osaic.
The Team Lead serves as a real-time subject matter expert and training resource for the Compensation Phone Service staff. This role provides coaching, escalation support, and backup phone coverage while maintaining high-quality service for advisors and internal partners.
Our team works Monday through Friday schedules, and these positions are eligible for overtime.
Education Requirements:
Minimum of high school diploma or equivalent is required.
Responsibilities:
  • Act as a real-time information and training resource for the Compensation Phone Service team.
  • Mentor and coach new and experienced team members; initiate and lead training sessions as needed.
  • Serve as the first point of escalation for advisor inquiries and service issues.
  • Complete quality assurance reviews to ensure accuracy, compliance, and service standards are met.
  • Support advisors and internal teams with commissions processing, customer service, and problem resolution.
  • Collaborate with team members and cross-functional partners to ensure consistent service delivery.
  • All other duties as assigned.

Basic Requirements:
  • Strong customer service focus with the ability to handle escalations professionally.
  • Proficiency at Microsoft Word, Excel, Internet Explorer, Outlook, Teams.
  • Excellent communication & organizational skills.
  • Ability to quickly learn, retain, and apply complex information.
  • Proven ability to multitask, prioritize, and work in a fast-paced environment.
  • Self-motivated and driven, with strong communication and collaboration skills.

Preferred Requirements:
  • Previous broker/dealer experience
  • 3-5 years of customer service experience
Current Employees and Contractors Apply Here
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About Advisor Group

Sourced by ZipRecruiter

Be a part of the team behind our success! At Advisor Group, we support financial professionals nationwide, the people who help everyday Americans achieve their dreams. We're a billion-dollar business with the mentality and drive of a startup. Join us in building something special.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Phoenix, AZ, US

Year founded

1988

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