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Journeys Customer Service Jobs (NOW HIRING)

Alphabe Insight Inc

Customer Service Representative

Tampa, FL · On-site

$15 - $20.50/hr

Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys ... As a Customer Service Representative , you'll help ensure customers feel welcomed, supported, and ...

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Journeys Customer Service information

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$24.5K

$58K

$101K

How much do journeys customer service jobs pay per year?

As of Jun 20, 2026, the average yearly pay for journeys customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are Journeys Customer Service representatives?

Journeys Customer Service representatives are employees who assist customers with inquiries, issues, and requests related to Journeys products and services. They handle tasks such as processing orders, managing returns and exchanges, addressing complaints, and providing product information. These representatives are typically available via phone, email, or online chat, and play a crucial role in ensuring customer satisfaction and loyalty. Their goal is to resolve problems efficiently and create a positive shopping experience for every customer.

What are the key skills and qualifications needed to thrive as a Journeys Customer Service representative, and why are they important?

To excel as a Journeys Customer Service representative, you need strong interpersonal skills, problem-solving abilities, and a basic understanding of retail operations, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, customer relationship management (CRM) software, and inventory management tools is common. Exceptional communication, patience, and the ability to remain calm under pressure are vital soft skills for this role. These abilities ensure positive customer experiences, efficient issue resolution, and contribute to overall store success.

What is the difference between Journeys Customer Service vs Retail Customer Service Associate?

AspectJourneys Customer ServiceRetail Customer Service Associate
Required CredentialsHigh school diploma or equivalent; training provided on the jobHigh school diploma or equivalent; training provided on the job
Work EnvironmentClothing retail stores, customer-facing rolesClothing retail stores, customer-facing roles
Employer & IndustryJourneys, fashion retail industryVarious retail stores, fashion retail industry
Common Search & ComparisonCustomer service roles in fashion retailCustomer service roles in retail stores

Both Journeys Customer Service and Retail Customer Service Associate roles involve assisting customers in clothing retail stores. They typically require similar credentials and work in comparable environments within the fashion retail industry. The main difference lies in branding and specific store policies, but overall, they serve similar customer service functions in retail settings.

How does a Journeys Customer Service representative typically interact with other departments to resolve customer issues?

As a Journeys Customer Service representative, you will frequently collaborate with other teams such as inventory management, shipping, and store operations. When a customer has a product or order issue, you may need to coordinate with these departments to track shipments, check stock availability, or process returns and exchanges. Effective communication and teamwork are essential, as you'll often act as the bridge between the customer and various internal teams to ensure a smooth, positive resolution.
More about Journeys Customer Service jobs
What cities are hiring for Journeys Customer Service jobs? Cities with the most Journeys Customer Service job openings:
What states have the most Journeys Customer Service jobs? States with the most job openings for Journeys Customer Service jobs include:
What job categories do people searching Journeys Customer Service jobs look for? The top searched job categories for Journeys Customer Service jobs are:
Journeys Customer Service jobs near you
Infographic showing various Journeys Customer Service job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Journeys - Customer Service Team Lead

Journeys - Customer Service Team Lead

Journeys

Nashville, TN

Full-time

Posted 15 days ago

Journeys rating

5.0

Company rating: 5.0 out of 10

Based on 215 frontline employees who took The Breakroom Quiz

84th of 102 rated fashion retailers

Job description

As the Customer Service Team Lead, you will manage team performance to achieve and exceed the established service levels and performance metrics while simultaneously creating a positive and engaging experience for customers and team members. This position coaches, mentors, and develops a team of customer service oriented and quality-focused individuals to support and promote the Journeys brand. You will also work closely with your manager to establish a feedback-rich environment for individual team members’ development and growth.

Please Note: This role does not provide relocation assistance.

Job Responsibilities

  • Lead and direct the daily activities of a team and assist team members as needed to resolve problems and complete tasks.
  • Ensure service levels are maintained amongst the Customer Service Team while monitoring that all KPI expectations are met or exceeded.
  • Observe and evaluate team member performance, complete quality assurance and performance reviews, and establish individual training, improvement, and development plans.
  • Provide prompt direction, correction, coaching, and counseling when needed.
  • Monitor and audit interactions between team members and customers to ensure productivity, process, and quality assurance standards are met.
  • Work cross-functionally with internal teams to ensure a seamless customer experience and to enhance team performance.
  • Convey information to your team effectively and efficiently.
  • Perform other necessary duties upon manager request.

Qualifications and Skills

  • Ability to work as a part of a team focused on servicing our customers and improving the efficiency of all operations functions as well as ability to work independently.
  • Strong interpersonal skills, being approachable, self-motivated, and ability to interact in a positive and respectful manner.
  • Ability to learn and navigate multiple systems and processes.
  • Knowledgeable of all relevant customer service standards and procedures.
  • Ability to explain a complex process in an easy-to-understand manner.
  • Strong communication skills (verbal, listening, and written).
  • Excellent typing and computer navigation skills.
  • Demonstrates strong time management, adaptability, problem-solving, and multi-tasking skills in a fast-paced environment.

Job Requirements

  • High school diploma or equivalent.
  • Meets all KPIs in current position.
  • Must have at least 1 year’s previous Team Lead experience or a minimum of 6 months’ internal experience in the Customer Service Specialist role.
  • Certified in all Tiers preferred.

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