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Percepta

60 Percepta Customer Service Team Lead Jobs Hiring Near You

Percepta

Customer Service Representative

Melbourne, FL · On-site

$15/hr

Participate in team meetings, training sessions, and continuous learning opportunities while ... At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so ...

Percepta

Customer Service Representative

Dearborn, MI

$22/hr

At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded--so people and ideas have room to grow. * Service beyond self - We serve others--clients, customers, and ...

Percepta

Customer Service Parts Consultant

Melbourne, FL · On-site

$15/hr

... SME or Team Lead, as necessary to resolve concerns * Follow up with the customer when needed ... At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so ...

Percepta

Customer Service Representative

Melbourne, FL · On-site

$15/hr

Participate in team meetings, training sessions, and continuous learning opportunities while ... At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded--so ...

Percepta

Customer Service Representative

Melbourne, FL · On-site

$15/hr

Participate in team meetings, training sessions, and continuous learning opportunities while ... At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded--so ...

Percepta

Customer Service Case Manager

Melbourne, FL · On-site

$18.34/hr

Collaborate effectively with team members, demonstrating strong organizational, verbal, and written ... At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so ...

Percepta

Customer Service Representative

Melbourne, FL · On-site

$15/hr

Participate in team meetings, training sessions, and continuous learning opportunities while ... At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded--so ...

Percepta

Customer Service Representative

Melbourne, FL · On-site

$15/hr

Participate in team meetings, training sessions, and continuous learning opportunities while ... At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so ...

Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and ...

Percepta

Customer Service Representative

Allen Park, MI · On-site

$22/hr

At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded--so people and ideas have room to grow. * Service beyond self - We serve others--clients, customers, and ...

Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and ...

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Percepta Jobs Information

What is it like to work at Percepta?

Percepta is a customer experience company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and work together to drive business growth.

The company's team structure is designed to support a flexible and agile approach, with employees working in close-knit teams to deliver high-quality solutions to clients. Percepta's mission is to help businesses improve their customer experience through data-driven insights and actionable recommendations.

Working at Percepta may appeal to candidates who are passionate about data analysis, customer experience, and innovation, as the company offers opportunities for professional growth, skill development, and collaboration with a talented team of experts in the field.

What makes Percepta an attractive place to work?

Percepta is a leading provider of customer experience and contact center solutions, recognized for its expertise in delivering innovative and data-driven insights to businesses. The company fosters a collaborative work environment that encourages creativity, teamwork, and professional growth, with opportunities for employees to develop their skills and expertise in a dynamic and supportive setting. By joining Percepta, individuals can contribute to the company's mission of helping businesses improve their customer relationships and achieve their goals, while also advancing their own careers and achieving personal fulfillment.

Do workers at Percepta get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Percepta pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
40% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

At Percepta, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
41% of people say they have to use vacation days when they’re out sick.
Based on data from 17 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Percepta affordable enough for their workers?

Most people say the health insurance costs are okay.
71% of people say the health insurance costs are okay
Based on data from 17 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Percepta?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 33% of people with changing schedules find out their shifts one week or less ahead of time.
  • 22% of people with changing schedules find out their shifts two weeks ahead of time.
  • 11% of people with changing schedules find out their shifts three weeks ahead of time.
  • 33% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 9 people who took the Breakroom Quiz between January 2025 and October 2025.

Do workers at Percepta worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and October 2025.

Do Percepta workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it for Percepta workers to change shifts?

Most people find it hard to change shifts.
75% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to get time off at Percepta?

Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Percepta managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and October 2025.

Do jobs at Percepta spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
35% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to take sick days at Percepta?

Some people find it hard to take sick days.
41% of people report that it’s hard to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Percepta good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
60% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Percepta feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
41% of people say they’re not treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Percepta get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Percepta?

Most people feel stressed here.
88% of people say they often feel stressed at work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Percepta enjoy their jobs?

Only some people enjoy their job.
67% of people report they don’t enjoy their job.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Percepta recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Percepta?

Some people didn’t get enough training when they started.
57% of people report they didn’t get enough training when they started working here.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Percepta?

Most people aren’t given support to advance their career here.
In the last year, 75% of people report not being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Percepta’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Percepta is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Customer Service Team Lead jobs?

What are the most popular jobs at Percepta?

What are the most popular categories at Percepta?

Infographic showing various Customer Service Team Lead job openings at Percepta in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, and 2% Remote job distribution.

Customer Service Representative

Percepta

Melbourne, FL • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Percepta rating

5.9

Company rating: 5.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

38th of 72 rated call and contact centers

Job description

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working onsite in Melbourne, FL, you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.
What You'll Be Doing
As a Customer Relationship Center (CRC) Customer Service Representative, you'll be the trusted voice our customers rely on-delivering exceptional service, resolving questions with confidence, and creating positive experiences with every interaction. Using the tools and resources available, you'll make a meaningful impact by helping customers find the right solutions quickly and professionally.
During a Typical Day, You'll
  • Deliver exceptional customer service by responding to inquiries, resolving concerns, and providing timely, accurate solutions.
  • Build positive relationships with customers and dealership partners through professional, empathetic, and effective communication.
  • Use available tools, knowledge resources, and CRM systems to research issues, document interactions, and ensure accurate case management.
  • Make outbound calls as needed to gather information, provide updates, and communicate resolutions.
  • Listen actively, ask thoughtful questions, and guide conversations to efficiently identify customer needs and resolve issues.
  • Collaborate with internal teams to research complex inquiries, share information, and deliver the best possible customer experience.
  • Participate in team meetings, training sessions, and continuous learning opportunities while contributing ideas to improve processes and service delivery.
  • Meet quality, productivity, and service goals while promoting products or services when appropriate and helping create an outstanding customer experience.

What You Bring to the Role
  • A high school diploma or GED
  • A minimum of one year of experience in customer service and/or sales
  • Strong written and oral communication skills with all levels of the organization
  • Strong customer service, interpersonal, and relationship-building skills
  • Strong organizational, time management, planning, problem-solving, and multi-tasking skills
  • Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision
  • The ability to demonstrate a high degree of professionalism
  • Experience with FMC360 or Customer Contact systems is a plus

What You Can Expect
  • Starting pay rate of $15.00 per hour
  • Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Traditional 401(k) Retirement Plan
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement and Training & Development Programs (Percepta College)
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Award-Winning Employee Rewards & Recognition Program (Perci Perks)

A Bit More About Your Role
In this role, you'll become a trusted resource for customers by providing support across a variety of topics, including vehicle features and technology, mobile app assistance, warranty questions, account inquiries, and general brand information. You'll have the opportunity to make a meaningful impact by helping customers find solutions, strengthening relationships between customers and dealerships, and delivering experiences that build confidence, satisfaction, and brand loyalty.
Current Hours of Operation: 8:00 AM -11:00 PM Monday-Friday, Saturday 8:00 AM - 8:00 PM. An 8-hour shift would fall somewhere in between for a 40-hour workweek.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
  • Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow.
  • Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction.
  • Leave it better - We take ownership and leave every process, person, and place better than we found it.
  • Win together - We succeed as one-celebrating, supporting, and showing up for each other.
  • Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite

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